My family and I booked a stay overnight at Carlton. Everything was fine until we chanced upon the head of security and the 2nd-in-charge.Both of them are malays and they wear dark suits. Not only were they very rude, they performed their duties as though they were gangsters running a place. Moreover, we caught them smoking and making fun of guests in the middle of the night. Absolutely no respect for anyone because they are security hooligans. Good luck to you if you ever meet them. I have no idea what they are capable of doing. Their presence makes my female and young relatives shiver. We decided never to return ever again because of them.
We stayed last December 2020 to celebrate Christmas. The room was spacious The swimming pool was small and we had to reserve a slot in order to use it. The lobby was quite BZ however it is manageable Overall, it was a pleasant stay.😊
We stayed last October 2020 to celebrate my husband’s birthday. The room was spacious and the bathtub was just right for my toddler to play with. At first, the thought of in-room dining was disappointing, but we were surprised because the serving sizes were generous and tasty.😊 The swimming pool was small and we had to reserve a slot in order to use it. The staff could have been more accommodating to make the guests feel more welcome.Overall, it was a pleasant stay.😊
I won this staycay from a radio station. Total enjoyed my 1 night stay. The room was comfortable. The water pressure in the shower was also great. Even though the hotel was used as a SHN hotel, we were not in contact with any of the SHN guests. We only notice the huge number of guests in the hotel after we checked out & while waiting for our cab, Didn't use the pool though, as we were busy eating & shopping nearby. Will definitely come again.
Stayed at Carlton in their deluxe room for 2 weeks and it was my first experience with the Carlton group. The hotel is very conveniently located in central Singapore, being just a less than 10min walk from City Hall MRT station. The room came fully furnished with a huge and comfortable bed and all the necessary toiletries such as soap, shampoo, etc. were all provided. The internet speed of the hotel was respectable and was definitely fast enough for me to have my business and meeting calls even from the hotel room. One can also stream YouTube videos will little or no difficulty (as long as you're not going all the way up to 4K resolution). My stay was comfortable and requests were all very quickly answered and acted upon by the staff. Really want to thank the staff for their professionalism and high standard of service rendered during my stay there, even for mundane requests such as more packets of coffee and green tea for those work nights of mine. Unfortunately I did not have the opportunity to enjoy the gym and pool during this stay with the hotel, but will be sure to give them a shot during my next stay at the establishment. The hotel is also situated very close to Raffles Hotel and Raffles Place Shopping Centre for those who fancy a Singapore sling or some of the other food establishments around the area. Other attractions such as fountain of wealth in Suntec city and Marina Bay Sands are also a short walk or bus ride away. Overall, a great experience and huge kudos to the Carlton team. Please keep up the great work and looking forward to staying there again to enjoy the other facilities!…