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Grand Park City Hall

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Grand Park City Hall
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2,263 Reviews from our TripAdvisor Community

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Showing 2,020: English reviews
Reviewed 6 days ago NEWvia mobile

We were not told about the heavy renovation was taken place while we booked it in Oct. Disappointed is least to say for no or slow Wi-Fi ,late check in due to room not available and service staff was not following up closely for our case. I think it was short handed for the chamber maid to clear the room...

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Helpful?
Thank Elan F
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Elan F, Thank you for your constructive feedback. It is disappointing to note that your positive impressions of the hotel were affected by issues which clearly did not reflect the usual high standards of quality Grand Park City Hall is known for. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation....

Reviewed 1 week ago via mobile

Stayed here due to location. Everything within reach. Room clean, all staff are very accommodating. Request took very short time to complete from operator to housekeeping. Great hotel and price affordable consider its location.

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Helpful?
Thank Pauline W
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Pauline W, Thank you very much for giving us a full score. It is delightful to know that we managed to let you experience the warmth hospitality at Grand Park City Hall is known for. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Best regards, Cheong Hai...

Canggu, Indonesia
Reviewed 1 week ago via mobile

Booked via agora mystery 5 star hotel promotion and I feel cheated. Not only are they undergoing renovation but the hotel is not and never will be 5 star. The rooms are small and shabby, the lobby bare. If ritz Carlton just down the road is 5 star then this 3 star by my reckoning, and even being charitable barely...

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Helpful?
Thank Ewan_makepeace
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Ewan_makepeace, Thank you for your kind review. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be pre-assigned to rooms that are away from the renovation. Thank you...

Chicago, IL
Reviewed 1 week ago via mobile

We stayed at the Grand Park City Hall last night for a staycation in downtown Singapore. The location is central and it's easy to get to a number of places. Although the hotel is under construction, the lobby is very nice (albeit not huge). But once we got to the 8th floor, I have to say I was underwhelmed, to...

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Helpful?
Thank smorris291
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear smorris291, Thank you for your kind review. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be pre-assigned to rooms that are away from the renovation. This information...

San Antonio, Texas
Reviewed 1 week ago

Located a short five minute walk to Clark Quay and the City Hall Metro stop, this is an excellent location for tourists. Alexis, at the front desk, was more than helpful as well all the staff. Although under renovation, the room during evening hours was quite and the breakfast, with the Crystal Club, was most excellent. This was our second...

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1Thank Grandb0
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Grandb0, Thank you very much for giving us a full score. We are delighted that you bring home fond memories of Grand Park City Hall. Thank you very much for highlighting the service excellence from our staff, especially Alexis. Thank you for sharing your positive experience & we hope we welcome you back soon. Best regards, Cheong Hai Poh...

Reviewed 2 weeks ago

Booked Agoda mystery 5 star hotel in Marina Bay area. Since its new year's eve and almost all hotels are fully booked around Marina, I grabbed the deal. Turns out, the hotel is in major renovation. No swimming pool available but they offer free shuttle to Orchard and Clark Quay hotel to use the pool. When we checked in, I'm...

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Helpful?
Thank pasawayako
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear pasawayako, Thank you for the kind review. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be pre-assigned to rooms that are away from the renovation. Thank you...

Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

I'm going to be staying here Dec. 29 through Jan 3rd...this is my last night here and I have to say that the construction can be a little frustrating but...I can honestly say that the staff has been above and beyond every courtesy that can be given. The 4 stars is because of the construction and the way in which...

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Helpful?
Thank smy168
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear smy168, Thank you for your kind positive review. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be pre-assigned to rooms that are away from the renovation. This...

Lisbon, Portugal
Reviewed 2 weeks ago

It has always been a great pleasure to come to Grand Park City hall after a long flight. I am always delighted to see the warm and welcoming Front desk staff. They have always been lovely, especially James, always coming out to welcome and greet me. Though it is under renovation, this hotel is still a place to come to...

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2Thank mp9002016
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear mp9002016, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff, especially James. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Best regards, Cheong...

Reviewed 2 weeks ago

I admire Grand Park City Hotel (Singapore) for its connection to the city’s history and innovation in crafting customer’s comfort: I emailed the Hotel one day before my stay to confirm reservation and room requirements (since the Hotel was on construction-in-progress). The Hotel Staff responded rapidly and at ease I was as a result, flying out to Singapore to start...

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2Thank BelleMeetsWorld
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear Vicky M, We would like to thank you for highlighting the service excellence of our Management & Staff. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be...

Reviewed 2 weeks ago via mobile

My first time staying at this place.Eventhough there was renovation going on the staff made it up for all..This device called the Handy phone was very interesting you could call 11 countries for free and local calls were free I did not have to buy a SIM card that was fantastic.The staff at the club were exceptionally wonderful..Who were very...

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1Thank vani29
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this review

Dear vani29, Thank you very much for giving us a full score. We are delighted that you bring home fond memories of Grand Park City Hall. Thank you very much for highlighting the service excellence from our staff, especially Kripa & Rafidah. Thank you for sharing your positive experience & we hope we welcome you back soon. Best regards, Cheong...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Park City Hall is an architectural gem strategically located in Singapore's Civic District and a short five minutes' drive from the Central Business District. Whilst the harmonious integration of century-old conservation shophouses with modern architectural style has earned us the prestigious Architectural Heritage Award, our impeccable service, coupled with our spacious rooms & gourmet cuisine have won the hearts of many who have stepped through the doors of our hotel. Our rooms are also equipped with complimentary smartphone service offering free unlimited 3G internet connectivity, local and international calls to 11 countries. Announcement: Grand Park City Hall will be undergoing a transformation from 1 April 2016. The renovation will be carried out in phases, with the first phase scheduled to complete on 1 April 2017 and the overall transformation to be completed at the end of 2017. Please refer to hotel announcements or reach out to our guest service representatives any time for inquiries. ... more   less 

Additional Information about Grand Park City Hall

Address: 10 Coleman Street Grand Park City Hall, Singapore 179809, Singapore
Region: Singapore > Singapore
Price Range: $174 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Park City Hall 4.5*
Number of rooms: 153
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Asiatravel.com Holdings, DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda and Priceline so you can book your Grand Park City Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park City Hall Hotel Singapore
Grand Park City Hall Singapore
Grand Plaza Park Hotel Singapore
Grand Plaza Singapore
Grand Plaza Hotel Singapore
Grand Plaza Park Royal Singapore
Hotel Style:
#34 Business Hotel in Singapore
#41 Romantic Hotel in Singapore
#42 Luxury Hotel in Singapore
#65 Family Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park City Hall staff and other travellers.
23 questions
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Questions? Get answers from Grand Park City Hall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor”
 of 5 bubbles mp9002016, 1 Jan 2017 | Read review
“Good hotel for business in Singapore”
 of 5 bubbles , 21 Dec 2016 | Read review
“Choose the club floors”
 of 5 bubbles , 21 Dec 2016 | Read review
“Get a room as high and far from the construction as possible.”
 of 5 bubbles timm114, 12 Dec 2016 | Read review
“Higher floor have nicer view”
 of 5 bubbles LeongCM, 30 Nov 2016 | Read review
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