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Santa Grand Hotel West Coast

Hotels.comUS$73*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Santa Grand Hotel West Coast
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166 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Johor Bahru, Malaysia
Reviewed 18 March 2017

Room is small. Bathroom is small. Suitable for 1 - 2 days stay. There is a 7-11 convenient shop nearby. Also, there is plenty of eating places there. I used to patronize a Malay food restaurant called Fong Sheng Fast Food Nasi Lemak, not bad.

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1Thank Wong K
Reviewed 5 March 2017

OK so the negatives first - a really small room and no window. Also the water didn't get very hot for the shower even after leaving the water heater on for a while to warm up. Pretty thin walls as well - hope for quiet neighbours! But despite these gripes there are some redeeming features - the free handphone for...

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Helpful?
Thank Jonathan K
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear Jonathan, We are sorry to hear that your recent stay with us had failed to meet your expectations. We will be highlighting this to the operation team to ensure that the quality of our products is in place. It is, however, heartening for us to learn that our front desk officers were able to assist you in any possible...

Indonesia
Reviewed 1 March 2017

Air conditioner very good, but my room was facing the lift so a bit noisy. Overall thumb up. Convenience as it located near west side. Price quite expensive as compare to the hotel next door. Will come back again

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Helpful?
Thank X9375MVhelenl
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear X9375MVhelenl, First of all, thank you for choosing Santa Grand Hotel West Coast. We are glad that you have enjoyed our hotel's amenities during your recent stay with us. It's a pleasure for us to have you and we would certainly love to have you with us again when you return to Singapore. Sincerely, Magdeline Lew

Jakarta, Indonesia
Reviewed 28 February 2017

The room maintenance should be improved. For example the shower's handle in the bathroom was broken so i had to hold the handle while bathing. The smell of the corridor also wasn't so nice. However, everything elso was fine.

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Helpful?
Thank alexpinem
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear alexpinem, We are sorry to hear that your recent stay with us had failed to meet your expectations. With regards to the bathroom issues, would you be able to email us at reservations@santagrand.stayariva.com with your bookings so that we can look into the room in question? Meanwhile, please be assure that we have highlighted your feedback to the maintenance...

Bintulu, Malaysia
Reviewed 20 February 2017

In general it's a very good hotel. The room are cozy and the hotel location is excellent and the staff are very friendly willing to assist. Easy to get all the transportation others facilities laundry, convenience store, restaurant, ATM all are nearby. As long as you don't have too high expectations, you will be fine.

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Helpful?
Thank firdausuparman
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear firdausuparman, Thank you for your kind feedback. We are glad that you have enjoyed your recent stay with us and that our hotel team was able to be of assistance to you in any possible ways. Once again, thank you for choosing Santa Grand Hotel West Coast and we look forward to have you with us again soon. Sincerely,...

HCM
Reviewed 16 February 2017

The room was comfortable but rather small. It will be better if it had window. Air-con, water heater, Television are good. The best thing I like for this hotel is the handphone, it's free and useful for visitors

Review collected in partnership with this hotel
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Helpful?
Thank huytran2017
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel West Coast, responded to this review

Dear huytran2017, Thank you for taking the time to write us a review. We are glad to learn that our complimentary Handy phone had been able to assist you in your recent stay with us. With regards to the rooms with window, we do have them within the property; you could make a request to our reservation team for your...

Perugia, Italy
Reviewed 31 January 2017

I come to this hotel 2 times and I had a very good experience here. Kind personel and good position with respect to NUS. Well connected to the rest of the city. Not noicy. Close to the hotel there are a lot of facilities and restaurants. There is a 24/24 supermarket and the the bus stop in front of the...

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Helpful?
Thank Glo P
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We are pleased to read about your experiences at our hotel. It's a pleasure knowing that you have enjoyed our amenities and we are glad that our staff were able to assist you in any possible ways. Once again, thank you for choosing Santa Grand Hotel...

Perth, Australia
Reviewed 28 January 2017

Good location and small practical hotel if you need to be away from the city as I did and be near a work site or office. Rooms are small so would not suit two long term as luggage space is limited Bus stops at the door take you to city and most locations, not far from MRT stations, Taxis always...

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Helpful?
Thank Designer699
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Designer699, Thank you for taking the time to write us a review. We appreciate your candid feedback which will definitely help us to improve our product's quality and provide quality services to our guests. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to see you again when you return to Singapore. Sincerely, Magdeline...

Reviewed 15 January 2017 via mobile

Cost me 180 SG dollars. The bathroom is TINY! After a shower, it got all wet. And there was NO HOT WATER!! The staff is UNFRIENDLY! Very rude and unwilling to help. Stay away if u can! The room is small also. After putting two suitcases, no more space to walk through.

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Helpful?
Thank Han Jack J
London, United Kingdom
Reviewed 16 December 2016

I stayed here for a few days on business in November 2016. This is a basic, no frills hotel, close to the South West coast in Singapore. The room was very clean, compact and had a small room safe. The Wi-Fi was reliable and very fast. There is no restaurant or bar in the hotel for an evening meal, but...

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Helpful?
Thank SteveWdhd
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely, Magdeline Lew

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 

Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Price Range: $114 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore
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Questions & Answers

Questions? Get answers from Santa Grand Hotel West Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have 502!”
330jonathank, 5 Mar 2017 | Read review
“Ask for a room with a window. All rooms ending in 01 are very close to the lift”
EvelyneD499, 18 Nov 2016 | Read review
“Interior rooms (no windows) can be very small!”
50ish_Mom, 25 Feb 2016 | Read review
“Corner rooms are slightly bigger.”
rebeccat819, 11 Jun 2015 | Read review
“Just improve on the cleanliness concerns mentioned above and cleanliness rate will be raised to 5.”
kypouch, 23 May 2015 | Read review
5 of 5
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US$73* /night
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Prices are for 1 room, 2 adults
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