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Santa Grand Hotel West Coast

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157 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Singapore
Reviewed 22 July 2016

Well, overall the service was good. The lady incharge at breakfast was friendly and helpful. However, we were not happy with the room, as during booking on line we did mentioned that we are booking for two adult and one children aged 6. We were hoping that if there is no extra bed for the child, at least an extra...

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Thank 7zainalabidina
Reviewed 5 July 2016 via mobile

Size of room is small and yet well organized with desk, tv, wifi, fridge, water heater, hair blower. Well recommended and is good for short business trip. Environment around is quiet. It is actually a corner lot within a residential area. Easy access to AYE, and if you are like me who needs to travel to Tuas industrial area very...

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Helpful?
Thank Hubert L
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valuable Guest, Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely,...

New Delhi, India
Reviewed 20 June 2016

Helpdesk staff was very rude. I had booked this hotel through agoda.com. They charged me 50 SGD extra while checking in. Breakfast was included in our stay. However the quality of the breakfast was pathetic. They provide only white bread, boiled egg, butter and coffee.

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1Thank rps638
Abu Dhabi, United Arab Emirates
Reviewed 19 June 2016

small room , without window like a grave , with high prices no assistant to carry luggage moderate room services no basket in bath room bad urine like odor in drawers good location available taxi nearby supermarkets and restaurants

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Helpful?
1Thank ahurmu_161365
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for your review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another chance to prove that your...

Hyderabad, India
Reviewed 21 May 2016

I took a room without Window. The room directly opposite to the elevator on the 4th floor. Rooms can be very noisy because of lack of space in the corridor. The worst part is the water in the bath room does not drain properly and there is mold on the walls. There is no separate trash can in the bath...

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Helpful?
Thank Eswari M
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another...

Berlin, Germany
Reviewed 20 May 2016

Very clean and quiet hotel with shops and restaurants close-by. Free and good WiFi. Bus stops very close. Beds and sheets comfortable and clean. Breakfast included with eggs, cereals, toast, fruits and ham and beans. No complaints

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Helpful?
Thank chiaramD255YZ
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valuable Guest, Thank you for taking the time to write us a review. We are pleased to learn that you have enjoyed your stay with us and that our amenities had been able to meet your expectation. Once again, thank you for choosing Santa Grand Hotel West Coast and we hope to have you with us again soon. Sincerely,...

Taichung, Taiwan
Reviewed 16 May 2016

In summary, there are two things which I consider the service is very below the average standard, or very disappointed: 1)the clerk of hotel demand that customer to pay in credit card the extra guarantee charge of S$100 (which I immediately receive a credit payment short message from my credit card bank in Taiwan), beside the normal charge of the...

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1Thank cchen_391868
Stratford Upon Avon
Reviewed 7 May 2016

Perhaps we were unlucky; another Santa Grand Hotel had set our expectations of a larger room but here, one had to stay on the bed while the other moved around. The bathroom was OK and like many 2 star hotels in Italy the shower simply drained onto the floor but made the whole bathroom including the toilet wet. There would...

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Helpful?
Thank Ken H
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us...

Bangkok, Thailand
Reviewed 2 May 2016

good for a short stay, most of the time spent outside hotel. Room small, bathroom smaller, corridors narrow...no place to hang out...very good if you just want to crash at night. Breakfast not inviting at all, same setup all four days I was there. The biggest plus was the free smart phone with 4G, allowed me to cut cost on...

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Helpful?
Thank onthemove261
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another...

Reviewed 25 April 2016

The Hotel Room has an customized Android smart phone with 4G. You can bring it out until check out. You can use free domestic call and free international call to a few country too. And tou can find some discount coupon in the smart phone.

Review collected in partnership with this hotel
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Helpful?
Thank candaminoru
SantaGrandHotels, Manager at Santa Grand Hotel West Coast, responded to this review

Dear Valued Guest, First of all, thank you for choosing Santa Grand Hotel West Coast. We are glad that you have enjoyed our hotel's amenities during your recent stay with us and had find handy phone a good companion for your trip in Singapore. Once again, thank you for your patronage and we look forward to have you with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Santa Grand Hotel West Coast is located in the western part of Singapore, with the National University of Singapore (NUS) and National University Hospital (NUH) in close proximity. The five-storey building features elegant rooms and is also adjacent to the business and technology hubs of One-North and International Business Park. Guests will enjoy a warm stay because all sensory details have been carefully refined to be just right. As with all the touches, from the positioning of the high speed network link to the modern amenities, guest will feel thoroughly at home. Santa Grand Hotel West Coast caters mostly to corporate clients with offices located in the western part of Singapore. These include NUS, NUH, NTU and companies involved in the construction, oil refining, shipping & marine industries. It is primarily a corporate hotel suitable for visiting professors, foreign students or family member, senior level executives and those visiting NUH - overseas patients & family members, corporate companies - foreign expatriates on attachment or temporary lodging till they move to permanent accommodation. ... more   less 

Additional Information about Santa Grand Hotel West Coast

Address: 428 Pasir Panjang Road Santa Grand Hotel West Coast, Singapore 118769, Singapore
Region: Singapore > Singapore
Price Range: $108 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Santa Grand Hotel West Coast 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Santa Grand Hotel Singapore
Santa Grand Hotel West Coast Singapore
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Questions & Answers

Questions? Get answers from Santa Grand Hotel West Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a window. All rooms ending in 01 are very close to the lift”
 of 5 bubbles EvelyneD499, 18 Nov 2016 | Read review
“Interior rooms (no windows) can be very small!”
 of 5 bubbles 50ish_Mom, 25 Feb 2016 | Read review
“Corner rooms are slightly bigger.”
 of 5 bubbles rebeccat819, 11 Jun 2015 | Read review
“Just improve on the cleanliness concerns mentioned above and cleanliness rate will be raised to 5.”
 of 5 bubbles kypouch, 23 May 2015 | Read review
“Nothing in particular”
 of 5 bubbles rodolfong, 17 May 2015 | Read review
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