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Enjoy Park Lake

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Enjoy Park Lake
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463 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Boston
Reviewed 1 February 2016

We had a great three days at the Villarica Park Lake. The facility is very nice, very well kept up, and the staff was exceedingly helpful in creating activities for us. In particular, Rodrigo (I think), the person in charge of activities, seemed very knowledgeable, and set us up with great excursions from the hotel. We ate our breakfast and...

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Thank Tccron
A TripAdvisor Member
Level Contributor
4 reviews
4 hotel reviews
1 helpful vote
Reviewed 24 January 2016 via mobile

The hotel was a terrible disappointment. We had booked for two nights but left in just one!! The hotel is in shambles and not at all worth the price it quotes! The pillows and linen stink. We requested for fresh pillows thrice but they just didn't seem to understand. Our room was right below the restaurant and the noise of...

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Thank A TripAdvisor Member
Australia
Reviewed 20 January 2016 via mobile

I stayed at the Villarica Park Lake for 2 Nights at a time where it with almost empty. Even with the lack of guests one week before the national holiday, the Resort was fully staffed and this was demonstrated through their excellent service. The Rooms are luxuriously appointed and feature relatively fast Wi-Fi speeds. The decor is modern country which...

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Thank Zack T
Reviewed 2 January 2016 via mobile

Beautiful terrace right next to the lake, good bar and tapas, staff was very helpful, Ceviche was the best with Pisco Sour. The bedroom is very spacious, bed with soft pillows and amazing view to the lake, we didn't have wifi for 2 days and TV only is in Spanish. We have visited this place twice and if we ever...

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Thank Salvatore L
Reviewed 25 December 2015

Wonderful location. Rooms overlook the lake. Indoor and outdoor pool, with a full service spa on site. Nice outdoor sitting area overlooking the lake and a volcano. The room was spacious, and the bathroom was clean and well appointed. Wonderful buffet breakfast with lots of choices. Excellent service by the friendly and helpful staff.

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Thank Roy P
Santiago, Chile
Reviewed 17 December 2015

Located halfway between Pucon and Villarrica, overlooking the lake, the place is hard to beat in the area. Helpful staff, nice rooms and common areas. The heated pool could have used maybe one or two more degrees of temperature. The food was OK but we remembered it to be outstanding when we stayed years ago. We never got to make...

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Thank PH2006
Bellaire, Texas, United States
Reviewed 5 December 2015

The Park Lake hotel is on Lake Villarica, about halfway between Villarica and Pucon. It is modern, well maintained, with spacious rooms and excellent views. The entire building is covered with wood, and surrounded by woods and vegetation, sheltering it from the main road. Check-in was more complicated than expected; perhaps the staff was just in training. There was ample...

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Thank Gabriel H
Miami Beach, Florida
Reviewed 30 November 2015 via mobile

We had a wonderful stay at this hotel. Although things could stand to have a refresh here and there, the service was very polite and the room was everything we needed. It might not be a "luxury" hotel in some cities, but expectations need to be realistic out here in the countryside. Travelers definitely need to be proficient in Spanish...

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Thank Daniel H
Nottingham, United Kingdom
Reviewed 22 November 2015 via mobile

Not sure how this hotel gets into the Starwood luxury collection as it does not deserve to be there. In it's defence, the room was spacious but the bedroom was gloomy, a pity it didn't have the panorama over the lake the lounge area did. We struggled to make the heating work and even though we asked, the room remained...

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1Thank Liz W
Santiago, Chile
Reviewed 9 September 2015

PROS: Nice location, by the Villlarrica lake, close to Pucon (15 min by car) rooms well equipped, good spa, warmed pool CONS: Need a car to move around, breakfast not good for a 5 star hotel, boring and too simple, limited variety of dairy products and pattisserie. Staff friendly but not very knowledgeable. Still charge for in room wifi, that´s...

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Thank Andrew P
Ángela H, Villarrica Park Lake A Luxury Collection Hotel & Spa at Enjoy Park Lake, responded to this review

Dear Andrew P We welcome your comments and what they tell us, will be reviewed with the managers of the Hotel. Hope to see you again, Best regards

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Between Villarrica and Pucon, surrounded by the captivating beauty of Southern Chile, we offer understated opulence and outdoor adventure. ... more   less 

Additional Information about Enjoy Park Lake

Address: Camino Villarrica - Pucon Km. 13, Villarrica, Chile (Formerly Villarrica Park Lake Hotel)
Region: Chile > Araucania Region > Villarrica
Price Range: $159 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Enjoy Park Lake 4.5*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Enjoy Park Lake staff and other travellers.
9 questions
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Questions? Get answers from Enjoy Park Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view to the lake; maybe slightly better the West wing...”
 of 5 bubbles etruccob, 17 May 2016 | Read review
“Definitely a lake view room as high up as possible.”
 of 5 bubbles LynnSeattle, 28 Feb 2016 | Read review
“All rooms seem to have beautiful views over the lake.”
 of 5 bubbles PH2006, 17 Dec 2015 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles 840gabrielh, 5 Dec 2015 | Read review
“higher rooms have much better views”
 of 5 bubbles Howie87, 26 May 2015 | Read review
5 of 5