Novotel Santiago Providencia

Avenida Holanda 222 Providencia, Santiago 7510084 Chile
Traveller (254)
Room & Suite (65)
Dining (29)
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About

4.5
#43 of 230 hotels in Santiago
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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HOTEL CLASS
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3.0 of 5 stars
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Location

Avenida Holanda 222 Providencia, Santiago 7510084 Chile
Name/address in local language
316Reviews33Q+A5Room tips
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Detailed Reviews
Reinor wrote a review Oct 2023
Perth, Australia197 contributions108 helpful votes
4.0 of 5 bubbles
We were warned about safety for our stay in Santiago but never once did we feel at risk and some of that has to do with the location of the Novotel, perfect location and a real ease to get around the city from there with lots of local restaurants and shopping just nearby as well as the Metro that was also easy to navigate.

The check in process was faultless and fast and we were upgraded to a nice suite, even though it was on the lowest floor for rooms in the building it was well proportioned and the bedroom and bathroom were top quality for a 4 star hotel.

On the whole the staff were welcoming and accommodating but we found some of the front desk staff to be quite rude on several occasions over our 8 night stay here,

The breakfast was okay, not brilliant by any standards but good enough to set us up for the day.

We booked transport through the hotel for our return to the airport and had it confirmed the day before at a price that was perfect and so we duly waited in reception for the car to arrive after checking our and confirming the car with the staff at the reception desk but once we got to 10 minutes after the allocated time that the car might not be coming. We approached reception who said the car was on its way and then after another 10 minutes no car had arrived and when approached again a manger came out to say that here was a mistake and no car had been booked but one was now on the way and it would cost more than we were quoted. He was rude and abrasive in his manner and said that a car had not been booked by us, intimating it was our fault that a car was not there.

This unfortunately soured our stay here because u- to this point we had enjoyed our time here…I understand the English is not a main language for many people and so if staff cannot understand they should feel free to say that and get someone who can converse and sort things out.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patricia Cervantes, Other at Novotel Santiago Providencia
Responded Oct 28, 2023
Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Bill M wrote a review Feb 2020
Springfield, Missouri308 contributions81 helpful votes
4.0 of 5 bubbles
This hotel is relatively new. Our room was well-appointed and comfortable. Housekeeping was very good. The buffet breakfast was good and has made to order omelets – but that is not obvious at first because they are made in the kitchen, not in the seating area. Once you figure it out (you put your ingredients into a bowl and hand it to a server who amazingly finds you no matter where you sit) it is very good.
We stayed here on 12/28-30, 2019, 1/2 and 1/6/2020. It appeared that the hotel had a staff shortage between Christmas and New Year’s that had some effect upon service. This was not the case during the January dates. The location is good with a number of nice restaurants within a couple of blocks of the property along with a large mall with a very interesting food court.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel_Diaz_Accor, Encargado de Calidad - Novotel Santiago Providencia at Novotel Santiago Providencia
Responded Feb 17, 2020
Dear Bill, We appreciate the time you have taken to share with us your insight of your three visits to Novotel Santiago Providencia. We are pleased to know that the services received from our staff made your stay a pleasant experience. It is very gratifying to know that after your first visit, you chose again our hotel two times. That let us know that our staff is doing a very good job. We hope that in future visits to Santiago, Novotel Santiago Provideencia be your choice again. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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susch wrote a review Mar 2022
Cuenca, Ecuador105 contributions71 helpful votes
5.0 of 5 bubbles
We stayed in the Novotel Providencia upon our arrival in Santiago which meant we had to be quarantined in our room for 24 hours due to the government requirements at the time (early March 2022). It was a lovely place to be "stuck"! The bed was very comfortable, the room was quiet, and the bathroom, and room amenities were very nice. There was even a nice view from the room we got. The first day we needed to order room service and it was very quick and the food was good. After we were released from quarantine we were able to explore the area and found many nice restaurants and shops. We also ate dinner in the hotel restaurant and it was good.
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Date of stay: March 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Travel Girl wrote a review Apr 2020
3 contributions5 helpful votes
2.0 of 5 bubbles
I stayed at this hotel in March. At this point most restaurants/cafes etc were closed. I was depending upon the hotel restaurant for my 1 meal per day as I did not wish to risk my health on street food that had been sitting in the sun for who knows how long.
I went for dinner one night and despite a couple sitting in the restaurant eating, I was advised that the restaurant was closed as instructed by the government. I had no issue with this. My issue is that a request with assistance to order a pizza or something from a takeaway restaurant was rejected by the staff in the restaurant and the staff at reception. There was nothing open around the hotel so I had no option but to not eat anything. I found this really poor service from the staff as the quite obviously were no busy doing anything else at the time and they were not dealing with any other guests.

The rooms were nice. Service was appalling.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julio C wrote a review Jan 2020
Sao Paulo, SP54 contributions41 helpful votes
2.0 of 5 bubbles
The hotel is new. I don’t like the breakfast at all - tasteless food. The service of the front desk is slow and not effective. If you want to order room service, more than half of the options of the menu are not available. I feel like the team of this hotel needs more training. The girls that clean the rooms make so much noise speaking loud in the aisles of the hotels.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel_Diaz_Accor, Encargado de Calidad - Novotel Santiago Providencia at Novotel Santiago Providencia
Responded Jan 22, 2020
Julio, Gracias por tomar el tiempo para contestar nuestra encuesta. Lamento que tu estadía no haya estado a la altura de tus expectativas y necesidades. Me preocupa mucho que el servicio de alimentos (desayuno y room service), no haya sido de tu agrado. He compartido esta información con nuestro equipo de cocina y servicio para que pongan mejor atención en estas preparaciones y evitemos que a futuro se repitan los inconvenientes. Continuaremos trabajando, junto a cada líder de área, para capacitar a nuestros hoteleros día a día y poder de esa forma mejorar el servicio que ofrecemos a nuestros huéspedes. Esperamos que vuelvas a visitarnos, nosotros estaremos felices de recibirte. Que tengas un gran día. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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tumbleweedchris wrote a review Feb 2024
Richland, Washington976 contributions792 helpful votes
5.0 of 5 bubbles
We used the Novotel as our base entering and exiting Chile and it was a great decision. The hotel's prices are quite reasonable compared to other budget options in the area and has everything you need. The rooms are spacious, clean, and well furnished. The hotel is in a nice area of town with plenty of services nearby. It is a little far from tourist attractions, but a cheap Uber can easily get you to the area of town that has the museum or attraction you would like to visit. The hotel has a very large breakfast and affordable room service (the pizza was good). The employees are friendly, helpful, and most speak English. After spending a long time in Patagonia at budget cabins and inns, this was such a comfortable and reliable hotel to return to. I highly recommend the Novotel as an excellent value that has everything you need to enjoy your stay.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Blair wrote a review Apr 2023
Brisbane, Australia2 contributions1 helpful vote
5.0 of 5 bubbles
Hotel was ideal for a 4 day visit to Santiago. As mentioned by others the location is safe to access during the evening. The hotel is only a short walk to line 1 of the Santiago metro if you feel comfortable using to get around (easy to use for non Spanish speaker).

All the facilities and room were above standard compared to Novotel properties in Australia and Europe. Alison at the front desk was always happy to assist and arrange transport and answer questions. All front desk staff spoke English.

Would stay again.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patricia Cervantes, Other at Novotel Santiago Providencia
Responded Apr 21, 2023
We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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David C wrote a review Jan 2020
Ennis, Ireland1,953 contribution411 helpful votes
+1
4.0 of 5 bubbles
After a shaky start things got a whole lot better. I had requested a high floor room but we were given a low floor one overlooking a construction site. My Accor status wasn’t recognized and I had to ask for our welcome drinks. We were then moved to the 17th floor with beautiful city views. The rest of the reception team we dealt with were very helpful. They arranged our transfers to Valparaíso and facilitated a late check out which was much appreciated. We enjoyed the buffet breakfast especially the omelettes made to order. This is a very modern bright and airy hotel in a very good location in Provendencia. We found lots of nice restaurants and bars in the nearby area.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel_Diaz_Accor, Encargado de Calidad - Novotel Santiago Providencia at Novotel Santiago Providencia
Responded Jan 13, 2020
Dear guest. Thank you for sharing your recent experience at Novotel Santiago Providencia. We are very sorry for the way your stay started. Together with our front desk manager, we shared your comments with our front desk team and revise the processes around the check in and the rooms management. It's good to see that, despite that first episode, your experience, in general terms, was good and that our team offered you a good service and support for you. We really hope to see you again!! Regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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Jean Robinson wrote a review Mar 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Excellent stay at this hotel recently. The staff were very helpful, the rooms were clean with good showers. The breakfast was very good with a wide choice of food. The restaurant and bar were very good and the staff there very helpful.
A special mention to our waiter Eduardo Palma, who was able to welcome, and chat with us in English, and enjoyed speaking in several languages to many of the guests .... a real asset to the hotel.
Highly recommended

Jean, Martin, David and Maheshi Robinson
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel_Diaz_Accor, Encargado de Calidad - Novotel Santiago Providencia at Novotel Santiago Providencia
Responded Mar 13, 2020
Dear guest, Thank you for this kind words. It's good to see that your recent stay was "excellent" and that our team was an important part of the reasons it was that way. I will share with them your comments so they can see their hard work is rewarded with your words. I really hope you can return to Santiago and, of course, to Novotel Santiago Providencia. Regards, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia
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Cat H wrote a review Sep 2023
Caloundra, Australia19 contributions3 helpful votes
3.0 of 5 bubbles
We did book two rooms to spend the night in Santiago, we had a few issues that day so we had to arrive very late after the event we had to attend.
When we got to the counter , we saw two receptionists so we stood on the counter that was empty.

The female receptionist that was attending the other guest , in a very rude way , told us to wait for our turn. We did look at each other asthonished with her response.

I stay in Novotel Hotels in different countries many times but I had never experienced such a welcoming that I had to write this review.
I will definitely consider to have that person on the front desk of the hotel as they are many other ways that she could requested the same.

Hotel location is excellent, the lobby looks modern but rooms are a bit outdated, very clean , good value for money. 😊
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patricia Cervantes, Other at Novotel Santiago Providencia
Responded Sep 26, 2023
Dear Catherine We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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Answer from Christopher W
Chicago, Illinois50 contributions69 helpful votes
[1] Yes. [2] I think so, but it's much cheaper to take the Metro to Los Héroes station and transfer there to an airport bus. It's probably also cheaper to take a taxi the whole way between the hotel and th airport.
Answer from Christopher W
Chicago, Illinois50 contributions69 helpful votes
Use the Accor ALL website.
Leon F wrote a tip Oct 2023
Aspen, Colorado108 contributions33 helpful votes
5.0 of 5 bubbles
"You don't need a vehicle while staying in this location at this Hotel. Request a "top floor"; or, as high as they might have available."
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Dra. Devorah Herbert wrote a tip Jan 2020
Sao Paulo, SP4 contributions5 helpful votes
2.0 of 5 bubbles
"I was very disappointed with our shower in the room. It made a big difference by way of comfort."
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Doug M wrote a tip Dec 2019
Wasaga Beach, Canada618 contributions196 helpful votes
5.0 of 5 bubbles
"all rooms are fine"
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Alexandra M wrote a tip Mar 2019
Greater Sydney, Australia139 contributions58 helpful votes
5.0 of 5 bubbles
"Top floor was good"
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Nelson_Diaz28 wrote a tip Oct 2018
West Hollywood, California66 contributions45 helpful votes
5.0 of 5 bubbles
"As for upper floor (quieter)"
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Not the right property for you?
There are more places to choose from in the Santiago area.
PRICE RANGE
C$131 - C$198 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoProvidencia
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Novotel Santiago Providencia - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Novotel Santiago Providencia
Which popular attractions are close to Novotel Santiago Providencia?
Nearby attractions include Costanera Center (0.5 km), Grand Santiago Tower (0.4 km), and Catedral Castrense de Chile (0.2 km).
What are some restaurants close to Novotel Santiago Providencia?
Conveniently located restaurants include Holy Moly Tobalaba, Flannery's Beer House, and Rishtedar Providencia.
Are there any historical sites close to Novotel Santiago Providencia?
Many travellers enjoy visiting Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (5.3 km), Intendencia de Santiago (5.2 km), and Café Tudor Turistik (3.2 km).
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