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Santiago Marriott Hotel

AMOMAUS$195*
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#26 of 198 Hotels in Santiago
Certificate of Excellence
GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$209*
US$195*
Great Deal
US$209*
US$209*
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Santiago Marriott Hotel
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1,344 Reviews from our TripAdvisor Community

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Showing 593: English reviews
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Morristown, New Jersey
Reviewed 4 weeks ago

Staying here for business. The location is perfect, walking distance from the offices of many companies, with nice restaurants and a shopping mall in the neighborhood. Entering the hotel you enter a nice lobby with a nice bar and restaurant. Check-in is (like last year) not very efficient. The rooms are specious but old, with carpet that needs replacement. It...

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Helpful?
Thank Kees_Niek
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Kees_Niek, We are happy that you found our location convenient and that our bar and restaurant were of your liking. Thank you for sharing your thoughts with us, we value all the comments we receive from our guests and we take them into account when we schedule the upgrades to our property. We hope to be of service to...

Washington DC, District of Columbia
Reviewed 4 weeks ago via mobile

I recently had a wonderful stay at the Santiago Marriott Hotel. Everything about the hotel is great - the location, the rooms, and the customer service. The entire staff went above and beyond to make my stay memorable. I would especially like to recognize Victor from the front desk who helped me on several occasions and always greeted me with...

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Helpful?
Thank Claudiaa000
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Claudia, We are very pleased that you had a wonderful stay at our property and that you felt the entire staff went above and beyond to make your stay memorable. Thank you for sharing your experience on Tripadvisor and for recognizing Victor, he will be happy to read your words. We hope you visit us again real soon and...

London, UK
Reviewed 4 weeks ago

This hotel must have been amazing in the 80s and/or 90s, but now is very old. The problem is that the owners keep charging you as if you were staying in the best place in town. You are better of at the Renaissance down the street.

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Helpful?
Thank amendeo2016
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience on Trip Advisor. Please accept our apologies for not meeting your expectations during your stay. Our hotel is being remodeled in a gradual way this year, your feedback is really important to us. If you have any other comment you would like to share with us...

Paris, France
Reviewed 19 March 2017

Spend some days in a good room on the 25th floor, reasonably sized, very good bedding (2 queen's), good bathroom (not very new), nice view. Close to the city center, it is located on a very busy road, close to a mall (5 min walking). Personnel is nice, helpful, speak good English. The lounge on the 23rd is very practical...

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Helpful?
1Thank mcitaly2016
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear mcitaly2016, We appreciate you taking the time to share your comments on Tripadvisor. We are happy that your room and the view were of your liking and that you found that our team was nice, helpful and spoke good english. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

Reviewed 18 March 2017 via mobile

Does not worth the price. Rooms are too old, although they are very big. Ice machine area super dirty. Room cleaning not state of the art. Breakfast is not good at the 23rd floor. Can't really find what to compliment about.

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Helpful?
Thank Keren O
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Keren, Thank you for taking the time to write your review on Tripadvisor. We value your comments and regret knowing that your stay at our property did not live up to your expectations. We hope to have another chance to be of service to you and reverse the impression you left with after your recent visit. Kind regards, Victor...

Taichung, Taiwan
Reviewed 17 March 2017

Oh my goodness, it is the worst business Marriott hotel I have ever had, good thing they are still better than someone else. In the lobby, it is feeling great somehow, wide space to talk and walk through. Great piano bar such a decent deco in the huge space. The meeting room in the basement such a great idea with...

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Helpful?
Thank Chuck Cheng Chu... C
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for your feedback on Tripadvisor in regards to your recent stay at the Santiago Marriott Hotel. Please accept our apologies for not meeting your expectations during your stay and for the inconveniences that you experienced in our hotel, every day we seek to improve our services and that a situation like these do not happen again....

Bogota, Colombia
Reviewed 14 March 2017

Honestly, if it wasn't for my experience my last day at the spa, I would have given this hotel a 3 rating. So, first, the good. The spa - great! The pool is in a quiet almost backyard setting on the side of the hotel and connected to the spa. Service is very friendly and I had a fantastic therapeutic...

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Helpful?
1Thank Brian J R
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Brian, It makes us very happy to learn that you had a great experience at our spa and that you found the food served in the Executive Lounge consistently good and the staff very nice. Your comments and observations are an important tool for us to improve our services and we much appreciate you taking the time to share...

Reviewed 13 March 2017

Conveniently situated for shopping and attractions. Very nice and comfortable hotel in Santiago. ( Next to the amazing shopping mall with greats boutiques like Gucci, Armani, Louis Vuitton, Ferragamo. Etc.

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Helpful?
Thank Juan Carlos G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Juan Carlos G, We are very pleased that you found our hotel very nice and comfortable and our location convenient. Thank you for sharing your comments on Tripadvisor. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

Liverpool, United Kingdom
Reviewed 12 March 2017

Conveniently situated for shopping and attractions. Comfortable hotel with reasonable food albeit with a limited menu. Reception Staff on check in unhelpful but reference to Manager resolved issue. Rooms and public areas spotless.

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Helpful?
Thank John G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, We are happy that you found our hotel comfortable and our rooms and public areas spotless. Thank you for writing your review on Tripadvisor. We hope to see you again soon. Kind regards, Victor Parada Gerente General

Reviewed 10 March 2017

Marriott has good location (next to shopping mall and easy access to/from Avenida Kennedy), friendly staff, but is very much dated and in urgent need of a refurbishment. So in the meantime, stay a the Courtyard next door, which might not ne as fancy but is practically new (although currently construction is on going in lot next door, so maybe...

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Helpful?
Thank Lata67
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience on Trip Advisor. Please accept our apologies for not meeting your expectations during your stay. I would like to comment that our hotel is being remodeled in a gradual way; your feedback is really to us. If you have any other comment you would like to...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $229 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Family Hotel in Santiago
#9 Green Hotel in Santiago
#15 Luxury Hotel in Santiago
#15 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Santiago Marriott Hotel staff and other travellers.
20 questions
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Questions? Get answers from Santiago Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on high floors are less noisy”
mcitaly2016, 19 Mar 2017 | Read review
“The worst experience I have had in FIVE star chain hotel”
chuckchengchungc, 17 Mar 2017 | Read review
“Rooms best to choose are the corner rooms as they have the ebst view over the city”
786lesterm, 28 Feb 2017 | Read review
“Any corner room would provide wonderful views in any direction, higher up the better.”
paulyduckduck, 11 Feb 2017 | Read review
“Upgrade to concierge level, so you may have access to the executive lounge. It's worth it. Also higher floors offer better view.”
figburrata, 3 Jan 2017 | Read review
5 of 5
AMOMA
US$195* /night
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Marriott HotelsUS$209
Booking.comUS$209
Expedia.comUS$209
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*Disclaimer
Prices are for 1 room, 2 adults
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