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Santiago Marriott Hotel

Marriott HotelsUS$209*
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#29 of 196 Hotels in Santiago
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Santiago Marriott Hotel
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1,357 Reviews from our TripAdvisor Community

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There are newer reviews for Santiago Marriott Hotel
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Showing 596: English reviews
Reviewed 13 March 2017

Conveniently situated for shopping and attractions. Very nice and comfortable hotel in Santiago. ( Next to the amazing shopping mall with greats boutiques like Gucci, Armani, Louis Vuitton, Ferragamo. Etc.

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Helpful?
Thank Juan Carlos G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Juan Carlos G, We are very pleased that you found our hotel very nice and comfortable and our location convenient. Thank you for sharing your comments on Tripadvisor. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

Liverpool, United Kingdom
Reviewed 12 March 2017

Conveniently situated for shopping and attractions. Comfortable hotel with reasonable food albeit with a limited menu. Reception Staff on check in unhelpful but reference to Manager resolved issue. Rooms and public areas spotless.

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Helpful?
Thank John G
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear John, We are happy that you found our hotel comfortable and our rooms and public areas spotless. Thank you for writing your review on Tripadvisor. We hope to see you again soon. Kind regards, Victor Parada Gerente General

Reviewed 10 March 2017

Marriott has good location (next to shopping mall and easy access to/from Avenida Kennedy), friendly staff, but is very much dated and in urgent need of a refurbishment. So in the meantime, stay a the Courtyard next door, which might not ne as fancy but is practically new (although currently construction is on going in lot next door, so maybe...

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Helpful?
Thank Lata67
Santiago_Marriott, Guest Relations Supervisor at Santiago Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience on Trip Advisor. Please accept our apologies for not meeting your expectations during your stay. I would like to comment that our hotel is being remodeled in a gradual way; your feedback is really to us. If you have any other comment you would like to...

Mexico City
Reviewed 7 March 2017 via mobile

The hotel is advertised as one of the top destinations in Santiago. It is not. It is a very nice hotel, but for what you pay, it is not that good of a deal. The hotel is great, but is old and they have not refurbished it. If you want a top-of-the-line experience, go to the W. This is more...

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Helpful?
Thank robtoledo
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear robtoledo, We are pleased that you found our property great and our restaurants very, very good. Thank you for sharing your valuable feedback with us, we much appreciate you taking the time to write your review on Tripadvisor. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

A TripAdvisor Member
1 review
Reviewed 2 March 2017 via mobile

Props to Diego at the restaurant for excellent service !! Say no more. I needed coffee and he immediately came running towards me and said, "immediately" sir. Now, that's attention and professionalism.

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Helpful?
Thank A TripAdvisor Member
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear guest, We are very pleased that you appreciate the service provided by Diego during breakfast. We will share your comments with him and thank him for taking good care of our guests. We hope you visit us again in the future. Kind regards, Victor Parada General Manager

The Netherlands
Reviewed 28 February 2017

Second time I have stayed in this Hotel, the reception are always friendly, the rooms are always very clean and have plenty day light with a spectacular view. The lobby is supper large and has a cozy feel to it. A great underground car park and gardens in the center of the hotel with a large fountain. The restaurant and...

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Helpful?
Thank Lester M
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Lester, We are pleased to read that you enjoyed your second stay at Santiago Marriott Hotel and that you found our Front Desk team were always friendly. Thank you for recommending us and for sharing your thoughts on Tripadvisor. We hope you visit us again soon. Kind regards, Victor Parada General Manager

London, United Kingdom
Reviewed 22 February 2017 via mobile

Having just stayed here on a recent visit to Santiago i would highly recommend the hotel if your planning a visit in Santiago , friendly helpful staff , the room was very comfortable with all the usual amenities , the beds were very comfy too and the hotels location is great with the Tottus grocery store within 5 minute walk...

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Helpful?
Thank Michael B
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Michael, Thank you for choosing Santiago Marriott Hotel and for recommending us on Tripadvisor. We are very happy that you enjoyed our facilities and location and found our staff friendly. We hope to see you again in the future. Kind regards, Victor Parada General Manager

Chicago, Illinois
Reviewed 14 February 2017

On a personal trip in Santiago for several days. I tried a small local hotel, that wasn't really comfortable; so I moved to the Marriott. This place was instantly comfortable ( and not much more expensive than the local hotel). It is in a good neighborhood, but not centrally located, so you will have to take a taxi or train...

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Helpful?
Thank GilmerSensei
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear GilmerSensei, We are very pleased that you felt instantly comfortable at Santiago Marriott Hotel. Thank you for writing your review on Tripadvisor. We hope you visit us again if your travel plans bring you back to Santiago. Kind regards, Victor Parada General Manager

Reviewed 12 February 2017 via mobile

The hotel was great -cool facilities and so, but the service could not have been worse. The room service has a poor offer and takes more than hour to arrive. You might have a hard time explaining front staff your special needs. Sometimes they might even be rude.

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Helpful?
Thank Nicolás M
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear Nicolás, Thank you for sharing your comments on Tripadvisor. We are happy that you found our property great but regret knowing that the service provided by our staff did not meet your expectations, we will share your feedback with them with a view to continual improvement. We hope to have another chance to be of service to you in...

Honolulu, HI
Reviewed 11 February 2017

I never thought the highlight and single most enjoyable element of our 5 nite visit to Santiago would be the hotel itself! But this Marriott rocks!!! The Executive Lounge was beyond any expectation or experience we've had at other Marriotts. The staff was extraordinary and exceptional in every way... every single one of them. Courteous, attentive, congenial and energetic is...

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Helpful?
Thank paulyduckduck
Santiago_Marriott, General Manager at Santiago Marriott Hotel, responded to this review

Dear paulyduckduck, We are delighted that you had an extraordinary experience at Santiago Marriott Hotel. Thank you so much for sharing your comments and for highlighting the attitude and service provided by Tee, Diego, Francisco and Tomas. We will share your comments with all the team to encourage them to keep on focussing on service. We hope to see you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cafe Med
Cafe Med
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Santiago Marriott Hotel

Address: Avenida Presidente Kennedy 5741, Santiago 6772208, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $213 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santiago Marriott Hotel 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Marriott Santiago
Santiago Marriott
Hotel Style:
#3 Business Hotel in Santiago
#9 Green Hotel in Santiago
#9 Family Hotel in Santiago
#15 Romantic Hotel in Santiago
#17 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Santiago Marriott Hotel staff and other travellers.
20 questions
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Questions? Get answers from Santiago Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on high floors are less noisy”
mcitaly2016, 19 Mar 2017 | Read review
“The worst experience I have had in FIVE star chain hotel”
chuckchengchungc, 17 Mar 2017 | Read review
“Rooms best to choose are the corner rooms as they have the ebst view over the city”
786lesterm, 28 Feb 2017 | Read review
“Any corner room would provide wonderful views in any direction, higher up the better.”
paulyduckduck, 11 Feb 2017 | Read review
“Upgrade to concierge level, so you may have access to the executive lounge. It's worth it. Also higher floors offer better view.”
figburrata, 3 Jan 2017 | Read review
5 of 5
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