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NH Ciudad de Santiago

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Traveller (508)
Room & Suite (358)
Dining (47)
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Dec. 23Dec. 24
1 room, 2 adults, 0 children
Standard Room
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  • Excellent35%
  • Very good42%
  • Average17%
  • Poor4%
  • Terrible2%
NH Ciudad de Santiago is an elegant four-star hotel that offers an excellent location in the Chilean capital, just steps away from Avenida Providence, one of the city's main arteries, and just one block from the nearest metro line.
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Property amenities
Business Centre with Internet Access
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Wheelchair Access
Meeting Rooms
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
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Traveller rating
  • 574
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  • 280
  • 64
  • 31
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Meinard Jan B
Reviewed Oct. 13, 2018via mobile
The hotel has a distinct Chilean 1990s feel about it. Apart from an extraordinarily unfriendly staff (even for Chilean standards!) the area is rather drab and not very safe at night.
Only if you need a bed in this particular area.
Thank Meinard Jan B
Response from icastilloalvarado, Director de Recepción at NH Ciudad de Santiago
Responded Oct. 14, 2018
Dear Mr Meinard Jan B We regret knowing that your stay at our property did not live up to your expectations and we apologize for any inconveniences you experienced in our Hotel. Thank you for sharing your feedback, your opinion is very important to us and your comments and observations will help to improve our service. We hope to have another chance to be at your service Kindest regards, Ignacio C Front Office Manager
Sao Paulo, SP
Reviewed Oct. 1, 2018
I really enjoyed my stay at NH Ciudad de Santiago, the room was very clean, silent and cozy, plus with a stunning view to Cordilheira dos Andes. It´s near to subway stations (Baquedano or Salvador), and close to main tourist attractions. The staff is very friendly and polite, and I recommend this hotel for sure.
Review collected in partnership with NH Hotels
Thank erika_ees
Response from icastilloalvarado, Director de Recepción at NH Ciudad de Santiago
Responded Oct. 1, 2018
Dear Mrs Erika We are so happy to read your coments , we really apreciate your feedback and all our staff thank you for sharing your experience . We will be waiting for you anytime you visit Santiago Kindest regards Ignacio C Front Office Manager
Rosemeire S
Reviewed Aug. 7, 2018
The Hotel is good, but I was thinking that everything is near and It´s not.
I was UBER all the time, it´s better select because the cars are new.

I visited Santiago on april 20th and It was very expensive period and I saw
many people asking me money all the time. It was terrible, because the city
is very beautiful, I loved Pueblito Los Domenicos, it seems Embú-SP ... and specially, Isidora Goyenechea street very beautiful to walk ..., on sunday there is Market ...
It´s very confortable to use UBER.

I visited ALL SHOPPINGS and The Costanera Shopping in my opinion is the BEST ... and You can buy many good things in the supermarket (Wines, Olive Oils, Chocolats, Teas and etc ...) You can buy Wines and Beers in the Chile Freeshop also, when You are come back to Brazil.
Thank Rosemeire S
Response from icastilloalvarado, Director de Recepción at NH Ciudad de Santiago
Responded Aug. 10, 2018
Dear Mrs Rosemeire We appreciate you taking the time to share your comments on TripAdvisor. We are glad that you enjoyed your stay with us and find our city a beautiful place We hope to welcome you again in the future. Kindest regards Ignacio C
Joel A
Cuenca, Ecuador
Reviewed Jul. 27, 2018
I made a reservation to stay at the NH Ciudad de Santiago about 2 months in advance of travel. When I arrived in Santiago and reached the hotel after a long day of international travel, I was told at reception that the hotel had mistakenly oversold its rooms, and that they wouldn’t honor my reservation. They offered instead to move me to a different NH hotel on the opposite side of the city. I had specifically selected their hotel based on its location and proximity to a packed week of business meetings. Staying at the other NH hotel would have made it impossible to fulfill my work agenda, due to traffic and transportation times.

In that moment—stressed, exhausted and in some physical pain due to back issues-- I was forced to use my cell phone to find an alternative hotel, in order to stay in the same sector and be able to do the work that brought me to Santiago. I was EXTREMELY lucky to find a different hotel that accepted last minute bookings, without going way beyond budget. The only assistance that the NH offered was access to their Wi-Fi, and transport to the new hotel. They neither recognized how their mistake had negatively impacted me, nor did they offer compensation or any other type of support.

The worst part of this, from my perspective, was that they waited until I arrived at the hotel to advise me of the situation. If they had given even 24 hours’ notice, I could have more calmly researched alternatives and made proper arrangements. This displayed not only a lack of organization, but a lack of consideration for their guests. They could have easily lessened the negative impact of their mistake on their guest-- they chose not to.

I will NEVER stay in a NH Hotel again, nor would I recommend that you consider one. How will I know that this wont happen again? The essence of the hotel business is that you make a guaranteed reservation and have a hotel room waiting for you upon arrival. If they cant deliver this most basic of services, I wont be going back in the future.
1 Thank Joel A
Response from icastilloalvarado, Director de Recepción at NH Ciudad de Santiago
Responded Jul. 27, 2018
Dear Mr Joel We are very sorry about the situation ,we are making improvements in our reservation system to solve this problems , we try to upgrade you to our five star Hotel Nh Collection Plaza Santiago with the same price ,we understand that you need an Hotel near from downtown ,please accept my sincere apologize Kindest regards Ignacio C Front Office Manager
Reviewed Jul. 22, 2018
This was the second time I stayed at this hotel, and this time was better than one year ago. Large rooms, quite hotel, good breakfast and efficient staff. The hotel is located in a good point near the subway and places to visit. This time I had a rent car and there was a free parking area. Everything worked fine.
Thank MVIT
Response from icastilloalvarado, Director de Recepción at NH Ciudad de Santiago
Responded Jul. 23, 2018
Dear Mr MVIT Thank you very much for sharing your lovely opinion on Tripadvisor, we are so glad to read it. All our staff feel happy We really spect to welcome you back soon at our Nh Ciudad de Santiago Kindest regards Ignacio C Front Office Manager
Questions & Answers
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November 13, 2017|
Response from icastilloalvarado | Property representative |
Dear Marra007 , thank you for chosing Nh Ciudad de Santiago , a private taxi from the Hotel to San Antonio will cost you approximately 300 USD ( it's a long distance) Kindest regards Ignacio Castillo Front Office Manager
Google Translation
October 12, 2017|
AnswerShow all 2 answers
Response from icastilloalvarado | Property representative |
Dear Mrs Marra,thanks for your question San Antonio is near from Valparaiso , so you have to take a bus from San Antonio to Santiago, then at central station a taxi or subway ( Salvador Station) to our Hotel Kindest regards
Google Translation
keota n
September 30, 2017|
AnswerShow all 3 answers
Response from icastilloalvarado | Property representative |
Dear Mr Keota, Thank you for your question! , we dont have shuttle, only private taxi , the cost is 27.000 CLP. Kindest regards
Google Translation
Room Tips
"My room had a view from Andes Cordilheira"
Aug. 7, 2018
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"Some rooms have a balcony but almost all are quiet and very spacious."
Apr. 24, 2018
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"email the hotel with your requirement prior to your visit"
Jan. 8, 2018
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"Taxis issue: all three taxis we used at first said, at first, that they did not know this hotel, even..."
Nov. 28, 2017
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US$96 - US$158 (Based on Average Rates for a Standard Room)
nh ciudad de santiago hotel santiagonh hotels santiagonh hotel santiago
ChileSantiago Metropolitan RegionSantiagoProvidencia
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