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The Ritz-Carlton, Santiago

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Traveller (656)
Room & Suite (260)
Dining (75)
Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(74 reviews)
“chilli”(105 reviews)
“top floor”(44 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel deals
Offers from The Ritz-Carlton, Santiago
Special Offer: Member Rates
Hotel deals
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Reviews (1,534)
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971 results
Traveller rating
605
237
81
36
12
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605
237
81
36
12
Show reviews that mention
All reviewsclub levelchillitop floortiramisuexecutive floorthe financial districtjunior suiteconcierge staffrooftop poolcar serviceexcellent hotelluxury hotelw hotelpublic areaslobby barlas condessubway station
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1 - 5 of 971 reviews
Reviewed 1 week ago via mobile

Excellent hotel, service and rooms, in a good location. Very good restaurant for breakfast and dinner. Fitness facility is small but well equipped. The style is classical. Wifi was free with good speed.

Thank MarcBez
Reviewed 2 weeks ago

Our stay at the hotel was a mix of great and terrible. On the positive side, the bar staff, the concierge and the door staff were welcoming, professional, and cared. The hotel and gym / spa was quite nice. On the negative side, the car...More

Thank JMZ154964
Response from RCSTGO, Assistant Director of Rooms at The Ritz-Carlton, SantiagoResponded 2 weeks ago

Dear JMZ154964, thank you for your stay and the feedback provided. I am sorry about the inconvenience you mention in regards to the transportation experienced by your girlfriend´s arrival. On the other hand I appreciate the comments about our bar, concierge and door team. I...More

Reviewed 2 weeks ago via mobile

Right in the centre of las condes area, a santiago mahattan of Chile. Located within an easy walking distance to el golf metro station and a very safe and cbd neighbourhood. Many good reataurant within a short walking distance. We had checked in at their...More

Thank Cyril W
Reviewed 3 weeks ago via mobile

Went for a business trip. Even so there is a huge partnership with Marriott, the front desk manager mocked when I asked about my eligibility to use the Lounge (I am a Marriott member, Gold). The response was a very arrogant "We are Ritz-Carlton, not...More

Thank Regiane V
Response from RCSTGO, Front of the House Manager at The Ritz-Carlton, SantiagoResponded 2 weeks ago

Dear Regiane V, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Santiago, I thank you for your recent stay and for taking the time to send us your feedback. We are sorry that your stay was not up to your expectations. I would...More

Reviewed 3 weeks ago

I'm remiss at not writing this since our April stay, but the positive feeling has endured to the present, so I guess that is a good indicator of the positive experience. Our room/suite was large and comfortable with a great adjacent siting room, the common...More

Thank Tellus9
View more reviews
About
Description
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxury guest rooms and suites, ...More including 49 Club Level rooms, we invite you to be inspired at and by our sophisticated hotel in Santiago, Chile set in the prestigious El Golf district amid spectacular city and sweeping mountain views. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
Spa
,
Onsen
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Romantic
,
Spa
,
Onsen
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
Spa
,
Onsen
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
Spa
,
Onsen
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (656)
Room & Suite (260)
Dining (75)
Pool & Beach (43)
Amenities (63)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
satit_1981
June 28, 2017|
AnswerShow all 5 answers
Response from Harumi1 | Reviewed this property |
I apologize, there are views of Andes, for sure. I was just thinking of my room which was of the city. If you are on the terrace you have a wonderful view or have a room high up.
0
Votes
Peru201193
March 18, 2017|
Answer
Response from LMODelMar | Reviewed this property |
Try going to the hotel website and click on "Contact Us".
1
Vote
Peru201193