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The Ritz-Carlton, Santiago

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Room & Suite (258)
Dining (73)
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Overview
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(73 reviews)
“chilli”(102 reviews)
“top floor”(42 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,510)
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595
235
79
36
11
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All reviewsclub levelchillitop floorexecutive floorthe financial districtjunior suiteconcierge staffrooftop poolcar serviceexcellent hotelluxury hotelw hotellobby barpublic areassubway stationlas condesnice neighborhood
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261 - 265 of 956 reviews
Reviewed 31 October 2016 via mobile

My spouse travels to Santiago 4 or 5 times a year for work and the her home away from home is the Ritz. I was fortunate enough to get to accompany her on this trip. Starting with getting met inside to airport by Ritz driver,...More

Thank kenCA77
Reviewed 30 October 2016 via mobile

Excellent hotel in good location, attentive staff-Great breakfast and dining. Indoor rooftop pool perfect temperature, good pool for laps - very large Jacuzzi- shower and spa rooms very nice. PLots of excellent restaurants in walking distance. Also walking to largest mall in Chile- I'm not...More

Thank hollyandluc
Reviewed 30 October 2016

We stayed there for 2 nights. The location is good, in the middle of the "new" part of Santiago. The main problem with this hotel is the fact that it is very old and you can see it in every part of the hotel. The...More

Thank L17S
Reviewed 29 October 2016

Right next to red line El Golf metro station made it easy to visit the Los Dominicos Handicraft Village. The large shopping mall Costanera Center is nearby to pick up any forgotten supplies before heading down to Patagonia. The room is classy and very comfortable....More

Thank Live2EatAndTravel
Reviewed 29 October 2016

Staff were nice, the beds are comfy and the location was good; however the hotel needs a total overhaul. It's old and I don't mean old world charm - everything is old and unkept. I would not return unless it's renovated.More

Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank MrMena1974
Response from RCSTGO, Assistant Director Rooms at The Ritz-Carlton, SantiagoResponded 30 October 2016

Dear MrMena1974, thank you for taking the time to share your feedback and bringing your observations to our attention. I will make sure to share them with our executive team. If there is anything I may assist you with this or any future stay do...More

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Best Value Properties in Santiago, Chile
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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$296 - US$635 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santiago
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#5 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$296 - US$635 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Santiago
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#5 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (646)
Room & Suite (258)
Dining (73)
Pool & Beach (42)
Amenities (63)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
satit_1981
28 June 2017|
AnswerShow all 5 answers
Response from Harumi1 | Reviewed this property |
I apologize, there are views of Andes, for sure. I was just thinking of my room which was of the city. If you are on the terrace you have a wonderful view or have a room high up.
0
Votes
Peru201193
18 March 2017|
Answer
Response from LMODelMar | Reviewed this property |
Try going to the hotel website and click on "Contact Us".
1
Vote
Peru201193
16 March 2017|
AnswerShow all 11 answers
Response from Sue S | Reviewed this property |
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
1
Vote
Room Tips
"Choose level 3"
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"Facing the main road on the corner."
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"They are all good."
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"The area is quieter but even more so above the 6th floor"
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