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My spouse travels to Santiago 4 or 5 times a year for work and the her home away from home is the Ritz. I was fortunate enough to get to accompany her on this trip. Starting with getting met inside to airport by Ritz driver,...More
Excellent hotel in good location, attentive staff-Great breakfast and dining. Indoor rooftop pool perfect temperature, good pool for laps - very large Jacuzzi- shower and spa rooms very nice.
PLots of excellent restaurants in walking distance. Also walking to largest mall in Chile- I'm not...More
We stayed there for 2 nights. The location is good, in the middle of the "new" part of Santiago. The main problem with this hotel is the fact that it is very old and you can see it in every part of the hotel. The...More
Right next to red line El Golf metro station made it easy to visit the Los Dominicos Handicraft Village. The large shopping mall Costanera Center is nearby to pick up any forgotten supplies before heading down to Patagonia. The room is classy and very comfortable....More
Staff were nice, the beds are comfy and the location was good; however the hotel needs a total overhaul. It's old and I don't mean old world charm - everything is old and unkept. I would not return unless it's renovated.More
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1 Thank MrMena1974
Response from RCSTGO, Assistant Director Rooms at The Ritz-Carlton, SantiagoResponded 30 October 2016
Dear MrMena1974, thank you for taking the time to share your feedback and bringing your observations to our attention. I will make sure to share them with our executive team.
If there is anything I may assist you with this or any future stay do...More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we in the end asked our booking agent to find contact details for us. Unfortunately we no longer have these. Great hotel have a great visit. If you are arriving by air they will arrange their car for you and they leave a message on you're phone to say where the driver will be, if you can't find the car ring the hotel yourself as there is a scam at the airport. An official rings for you pretending to speak to reception offers a blue cab at an inflated price, when all along the hotel car is waiting.