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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 194 Hotels in Santiago
GreenLeadersSilver level
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1,120 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 708: English reviews
Tucson, Arizona
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 December 2014

This hotel is tired and not as clean as it should be. The public areas have been redone and are comfortable. The rooms are standard fare and then tired and dirty. And they charge you for wi-fi in your room. Felt like being nickle and dimed. Breakfast was good and friendly wait staff. Workout space an after thought...subpar.

2 Thank G C
RCSTGO, Director Of Operations at The Ritz-Carlton, Santiago, responded to this review

Dear G C, I am very sorry for the experience you had in our hotel. Impeccable levels of cleanliness is one of our most important commitments. I regret to read that your experience was otherwise. Please accept my apologies. I am at your disposal for any further considerations or concerns you may have. Do not hesitate to contact me at:... More 

Greensboro, North Carolina
Level Contributor
173 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 December 2014 via mobile

While I have never been disappointed in the quality of service at a Ritz-Carlton, this particular hotel exceeded expectations. The rooms were extremely comfortable and the upgrade to the concierge level was well worth the price. I enjoyed having wine and snacks and the option for chocolate and cordials after dinner. The concierge was extremely helpful with recommendations considering it... More 

1 Thank ckamlet
Sydney, Australia
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 December 2014 via mobile

With a family we stayed here on our first visit to Santiago. It was great. Points to note * very conveniently located next to Santiago's excellent subway system * quiet, safe location at El Golf * great plaza out the front * helpful and attentive staff with good advice * nearby restaurants and shops Not much by way of drawbacks,... More 

1 Thank Tim L
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2014

I think first of all is the atmosphere of this place that makes you feel it is not just another hotel. The room was absolutely huge and the marble bathroom an absolute pleasure. The breakfast was served in a great area with opulent ambiance. The a la carte choices were really good and cooked to perfection. The location is very... More 

Thank Maria K
Nashville, Tennessee
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 December 2014

We were treated with excellent service at every turn during our stay. Michael was so very accommodating on the club lounge, he made sure we were well taken care of and were comfortable. We had a positive experience with all staff and felt very "spoiled." The service and accommodations were top class. We could not ask for a better hotel... More 

Thank Es4vols1
Toronto, Canada
Level Contributor
148 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 9 December 2014 via mobile

Stayed 4 nights in an executive suite that was spacious and comfortable. Hotel is is well located on subway line and in avery modern area of Santiago with plenty of nearby shops and restaurants. Entire staff is excellent very professional and friendly. Special attention from Natasha the club manager Rafhel the concierge manager, Equardo on the front desk Juan the... More 

1 Thank PaulS15
Nice, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 December 2014

The Ritz is definitely one of the best hotels in Santiago. It has impeccable service and food. It's also in a great area and the hotel has wonderful views of Santiago. Be sure to check out the rooftop pool and spa area.

1 Thank Taylor E
Maui, Hawaii
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 December 2014

Close to El Golf subway, this hotel is definitely 5 star in terms of location and service. On return from a run, the hotel provided towels, apples and cold water. The rooms are spacious, clean and a very comfortable bed. Choice at breakfast was reasonable.

Thank Lesley-Ann M
Austin, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2014

This is a gem!! Not only is this a beautiful property, but the staff is personable, welcoming and very efficient. Comfortable and pleasingly decorated rooms are great after a long flight. The food is delicious and especially breakfast. Great neighborhood for a walk after a long flight.

Thank Sojourn42
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 December 2014

The Ritz Carlton is a wonderful place to escape the hustle and bustle of Santiago. It is everything you would expect from a Ritz Carlton - excellent service; comfortable & pleasantly decorated rooms; welcoming public areas and a delicious breakfast. We would stay again.

Thank Dreaming57

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $352 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
“Choose a room in the top floors.”
 of 5 bubbles RedfordM, 24 Nov 2016 | Read review
“Would not know”
 of 5 bubbles luizorlandoc, 14 Oct 2016 | Read review
“Try to stay on the club levels”
 of 5 bubbles chicagolover59, 6 Oct 2016 | Read review
“All the rooms are good”
 of 5 bubbles HappyTravellerMe2013, 19 Sep 2016 | Read review
5 of 5
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