We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We booked through our travel agent for two 1 night stays, separated by 3 days in the wonderful city of San Pedro de Atacama. We stayed the first night on the Club level which has excellent concierges and above average food offerings. We also booked...More
4 Thank John I
Response from RCSTGO, Manager at The Ritz-Carlton, SantiagoResponded 15 May 2016
Dear John I,
Thank you very much for your comments and your recognition to Natasha. She is indeed a wonderful leader and I will make sure she is recognized.
I am sorry to hear about the circumstances in regards to the second tour. I will...More
We've stayed here many times on our way to and fro. This is a great hotel - I especially like to rooftop pool as well as the spa. The hotel is centrally located and the staff is fantastic. The decor in the rooms is a...More
This was a standard 50-star hotel in its day but it's in need of a major uplift. I suspect their reliance on the cruise guests that are coming and going keep it alive but I wouldn't chose to stay here again.
The food was average,...More
3 Thank Circumnavigator222
Response from RCSTGO, Manager at The Ritz-Carlton, SantiagoResponded 11 May 2016
I am deeply sorry for the experience you had in our hotel. Our most important commitment is to exceed our guests expectations and provide a memorable time and I am sorry that this was not the case with your stay.
We appreciate your...More
We arrived early in the morning from the US and had booked a club level room. Our check in was on a different floor, and our room was not yet ready; however, they made an effort to have it ready within an hour which we...More
Our stay at the Ritz Carlton began the night before our tour of Easter Island. It is a very good stately Ritz hotel in the center of Santiago. The check in counter was welcoming and the sitting room was large and appointed in wood paneling....More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we... More
I can't answer definitively but they are so helpful I think they would, especially as you as you are returning to stay. However I would contact before hand. There is a problem finding a direct contact number, as I recall we in the end asked our booking agent to find contact details for us. Unfortunately we no longer have these. Great hotel have a great visit. If you are arriving by air they will arrange their car for you and they leave a message on you're phone to say where the driver will be, if you can't find the car ring the hotel yourself as there is a scam at the airport. An official rings for you pretending to speak to reception offers a blue cab at an inflated price, when all along the hotel car is waiting.