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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#18 of 196 Hotels in Santiago
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Ritz-Carlton, Santiago
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1,307 Reviews from our TripAdvisor Community

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Showing 835: English reviews
Sao Paulo, SP
Reviewed 1 May 2015

Great location right next to the metro; walking distance to the mall, many restaurants close by in the area, fantastic staff and service. Highly recommended for both business and pleasure! My new favorite hotel in Santiago.

2Thank DipCourier
Sao Paulo, SP
Reviewed 28 April 2015

My wife and I recent stayed at the RC Santiago celebrating our wedding anniversary. The only problem was not staying longer. Fantastic staff ( reservation staff, Maria Helena and Ingrid e Nicole, Pina - Housekeeping - Valentina from the Estro, the Guest Relations team who left a surprise for us in the room ( Our suite was an upgraded room,...

2Thank JCMaia
Rhode Island
Reviewed 25 April 2015

We have stayed at other Ritz Carlton properties and have always been impressed with the quality of service. We expected a similar level of excellent service in Santiago, but the hotel staff far surpassed even those lofty expectations. The hotel is located in the financial district of downtown Santiago, and it is clearly a business hotel. However, the personal service...

3Thank McKeldon
St. Augustine, Florida
Reviewed 23 April 2015

For the most part all the staff spoke english as well as spanish, so it was very easy to communicate with them. They were extremely friendly and helpful. The property is beautiful and in a very nice location. The rooms and facilities were all very clean and well cared for. But I can't stress enough that the staff made our...

1Thank Buzz J
Jupiter, Florida
Reviewed 19 April 2015 via mobile

We stayed here at the beginning of a wine tourism vacation in Chile. This is a great location for touring Santiago with the El Golf Metro station 1/2 block away. All the staff went above and beyond the call of duty with excellent English. The concierge level was fantastic with good food and beer and wine provided. Would definitely stay...

1Thank traveltroutfisherman
Washington DC, District of Columbia
Reviewed 19 April 2015

My friend and I ended up changing our flights and got into Santiago 14 hours before check in (2am), so we went to the hotel expecting to leave our bags and find a 24 hour coffee shop to lounge in. However, the front desk staff told us that they were doing everything they could to get our room ready as...

2Thank DDas27
Reviewed 17 April 2015

Claudio Canales and Herbierto Barranco went far beyond what anyone would expect, even at the Ritz Carlton. Our flight to Punta Arenas was cancelled, so we ended up at the Santiago Ritz around midnight, desperately in need of a room and sleep. We were in a room in fifteen minutes, asleep in thirty. That you might expect and appreciate, which...

4Thank boothstar
Bakersfield, California, United States
Reviewed 12 April 2015 via mobile

Came here and had the best concierge service. These guys were great. The hotel offers a $100 a day wifi and access to club level. I tried first day. Chances are if you're staying at the ritz this won't be good enough for you. I canceled the next few days. Location of hotel isn't to bad as well.

1Thank Tommy L
Atlanta, Georgia
Reviewed 9 April 2015 via mobile

I have been hosting an event at this hotel for many years now, and they never disappoint. The management staff have the kind of leadership that everyone wants to live by and makes the rest of their team follow the same high standards. The food is outstanding and the staff exceptional. Specially Ruben Sandoval.

Thank Amaya M
New York City, New York
Reviewed 31 March 2015

Have stayed at this hotel a few times and am always impressed by the service. Whether you are staying here for business or pleasure the hotel understands and adjusts their approach to service based on that. Spa is very good and reasonably priced. Deck on the roof is great for a late afternoon drink and snooze.

2Thank Nat F

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04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle El Alcalde No. 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: $319 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Reservation Options:
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#11 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room, and try to get a room on the front facing the theater”
BruceMcdou, 3 Apr 2017 | Read review
“Views and noise level from either side of the hotel are good.”
Harumi1, 31 Mar 2017 | Read review
“Avoid 908 - window is broken, they know about it, but said its hard to fix.”
andrewbL8726QW, 25 Mar 2017 | Read review
“currently construction on upper levels so if want a view, have to deal with that. We took no view quiet room on 5th floor.”
kb147, 15 Mar 2017 | Read review
“City View room was spectacular and quiet”
asaint69, 6 Mar 2017 | Read review
5 of 5
US$232* /night
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Prices are for 1 room, 2 adults
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