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I booked a night at this hotel for my family indicating the presence of one child.
Stunningly, the reservation price did not include the child despite all appearances and a successful credit card payment. The small print in fact required an additional fee of CL$25.000,...More
Thank jaburrus
Response from GerenteHotelesNeruda, Gerente at Hotel NerudaResponded 3 weeks ago
Dear: Thank you for your opinion, we will make the necessary improvements for a better stay.
Best regards,
Att, Management.
Stayed in this hotel for 4 nights for business. Room was big but carpet was stained and in bad shape. The whole room looked old. The hotel is well located but in a very busy corner and you can hear everything - not sure if...More
Thank gmbc76
Management response:Responded 29 September 2016
Dear: Thank you for your opinion, we will make the necessary improvements for a better stay.
Best regards,
Att, Management.
This was a good surprise. The room was huge and had three double beds. The location was excelent, near the subway, restaurants and stores. Breakfast was included and was very good. They advertised as having indor pool, but it is inside the gym and if...More
Thank Branca2016
Management response:Responded 1 September 2016
Thank you for your feedback, we are very happy that you liked our hotel there, we wait for another occasion
Greetings,
Management Hotel´s Neruda.
The hotel is Ok, the rooms are confortable, new Led Tvs, small fridge. All the public places have been remodeled, maybe next step is to remodulate the inside of the bathrooms and rooms. The bes is very confortable, and the sheets are good quality.
The...More
Thank Alberto C
Response from Carlos P, Director de Relaciones con Clientes at Hotel NerudaResponded 19 August 2016
Dear Traveler.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm regards,
PR Management
The hotel needs an update. The rooms are OK but dated, especially the bathroom. I had a large room with all comfort but it was clearly some years old, the bathroom at least 20-30 years (at least it looked that way). The bd was very...More
Thank KasperSolingen
Response from Pilar E, Director de Relaciones con Clientes at Hotel NerudaResponded 20 June 2016
Dear Kasper;
We thank you for your words at TripAdvisor. Obviously the situation you experienced with us was not the best, and we deeply regret every single incident you had. Be sure that your case has also been completely analyzed and corrected to avoid such...More
US$114 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Room types
Suites ,
Family Rooms
Number of rooms
112
Reservation Options
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Canada (English)