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Sheraton Santiago Hotel and Convention Center

CancelonUS$102*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$208*
US$102*
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US$175*
US$175*
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Sheraton Santiago Hotel and Convention Center
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1,146 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 462: English reviews
Atlanta, Georgia
Reviewed 15 July 2013

In May 2013 I stayed two days at the Sheraton in Santiago, Chile. As a pilot for a major airline, I stay in many hotels, but this by chance was the only hotel I had been to in the previous three weeks. Upon my return home, I started noticing irritated bumps on several parts of my body. Although I had...

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Helpful?
8Thank SteveATL767
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks again for your feedback on this matter. I would prefer to contact you personally, so if you can send your phone number to my email, howie.brown@sheraton.com and I´ll call you back. Please receive my best regards. Howie Brown, General Manager

Pori, Finland
Reviewed 13 July 2013 via mobile

I was there for a 6 night stay business followed by a conference held at the hotel, I was given room 423. On the plus side - the staff are excellent, particularly the concierge service who were very helpful. Restaurant staff friendly and food was good to very good. Bed was comfortable, pillows not so great, toiletries ok, decent flat...

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Helpful?
1Thank mhbarker
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for posting your feedback from your visit with us. We believe that all information that the guest give to us is priceless. First, thank you for your wonderful comments about our staff, i already talk to the managers so they can congratulate them. Regarding the room, we are planning to remodelate our rooms, and hopefully you...

Thun, Switzerland
Reviewed 29 June 2013

The first impression that you get when entering the hotel is great. Staff is extremly friendly and warm. The room though is a bit out of date, carpet, walls sofa, chairs etc. are a bit shabby. My room faced to a busy street and even on the 10th floor, the noise was present. The A/C (I used it for hgeating)...

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Helpful?
2Thank eyewash
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for sharing your experience regarding your stay in our property. As a valuable guest to our Hotel, we deeply regret knowing that we did not meet your expectations in this opportunity and you left our Hotel unsatisfied with our services. I have reviewed your comments regarding the room condition with our Executive Housekeeper and it would...

Jackson, Mississippi, United States
Reviewed 28 June 2013

I was very sad to here that the weather would be cold and rainy. I really wanted to get out and see Santiago, but I am now confined to the hotel. Well that is not a bad thing. The rooms are average but clean. The hotel property is beautiful. Even tho the pool is closed for winter you can look...

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Helpful?
Thank RubyRudi M
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, In the first place, I would like to thank you for taking part of your time to post a review at Trip Advisor. The hotel was remodeled during 2012 and we are very proud of the new look & feel of all our facilities. You should come back on summer to enjoy our pool, outside restaurant and gardens...

Santiago, Chile
Reviewed 25 June 2013

The rooms are big. The bathrooms are clean. The beds are big and comfortable. The breakfast buffet is first-class. The swimming pool is a great place where to relax. The staff are polite and friendly. The food in the restaurants is well-prepared, well-presented, innovative and delicious! The location: excellent. If you are looking for a place to stay during your...

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Helpful?
Thank Luchoruiz
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, It is wonderful to read your comments about your experience at Sheraton Santiago. Thank you for the great feedback you have provided. I will share your review with all my team. I look forward to welcoming you back in the future. Cordially yours, Howie Brown General Manager

Adelaide, Australia
Reviewed 22 June 2013

After an 11 hr flight from Australia we were welcomed warmly by the Reception Staff and given a room immediately on the executive floor overlooking the pool. The room was very comfortable but we felt a little dated as was the bathroom. I celebrated my birthday with a lovely dinner at El Cid Restaurant, the food was a work of...

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Helpful?
2Thank Judith W
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, We appreciate you taking the time to post such positive comments about your experience with us. It is always great to know that our guests enjoy our hotel and our facilities. We have undergone an extensive renovation and we are glad to see that our efforts were worth it. Thank you again for you comments and hope to...

Atlanta, Georgia
Reviewed 21 June 2013

The location is convinient. The rooms okay, but a little tired. The food and wine at El Cid was very nice. My biggest complaint was the noise from the hallway. The doors do not dampen any sounds. I woke up several times during the night when people were accessing neighboring rooms. I could clearly hear talking, key cards, luggage carts,...

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Helpful?
1Thank Jordan1201
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am glad to read that the majority of your stay with us was satisfactory. One of the major purposes of online review is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve for the future. I...

Ringwood, United Kingdom
Reviewed 18 June 2013

We spent two nights at the hotel - one of the few hotels with an outside pool. little bit away from the Centre of Santiago where all the bars and restaurants are, but we wanted an outside pool that we could enjoy after day tours out. The food is not cheap here, but we enjoyed what we had and the...

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Helpful?
1Thank marshatraveller
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear guest; Thank you for taking the time to review our hotel. We are located in a privilege area and we are one of few hotels that has an outside pool in the city, reason why we are considered the first urban resort in Santiago. Our food prices are on line with other 5 star hotels and international restaurants and...

French Riviera
Reviewed 17 June 2013

The hotel is ideally located between the old town and the modern part of the city, making it a good place for both tourists and businessmen. The lobby and other public areas are spacious and decorated with taste, it gives an really good impression, but once you enter your room you start feeling a little bit sad : it's quite...

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Helpful?
Thank Rodukas
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for the feedback you have provided, which it is very important for us so we can know exactly how we can improve for future experiences. Regarding you comments about the room, we have a rehab project for 2014 to remodel all rooms in Sheraton. We also have different categories of rooms available among classic, executive and...

Meerbusch, Germany
Reviewed 3 June 2013

The Tower has some excellent features and very spacious rooms ! In general all rooms of the executive floor as well as the tower could receive some makeover ( especially the bathrooms ! ) This hotel is normally very busy with events, shows, busloads of tourists coming with the big holiday ships etc.. I would assume there is no money...

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Helpful?
Thank timmfries
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I would like to thank your for your review. After reading it carefully, I would like to mention that we are now working in a full rehab project for our rooms during 2014. In relation to your comments about our food options in summer, we had 2 restaurants open for the period, El Jardin and El Bohio, which...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $154 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#33 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
20 questions
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Ocean View, Delaware
over a year ago
Broomall PA
Spokane, Washington
4 months ago

See all questions (20)

Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor looking down on the pool with a view of San Cristobal was great!”
756reggiec, 24 May 2017 | Read review
“Compruebe que le den habitación limpia. La mía no alcanzaba los mínimos”
Pedro_Bigeriego, 14 May 2017 | Read review
“Ask for frony of hotel for a room with a view overlooking the city. Pretty at night”
sherry1150, 7 Apr 2017 | Read review
“Room with a view of the pool”
BDWright, 26 Mar 2017 | Read review
“If you want a good room, go somewhere else.”
, 23 Mar 2017 | Read review
5 of 5
Cancelon
US$102* /night
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Expedia.comUS$175
Hotwire.comUS$175
AMOMAUS$208
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*Disclaimer
Prices are for 1 room, 2 adults
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