Nh Collection Plaza Santiago

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Panorama of the Junior Suite at the NH Collection Plaza Santiago
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NH Collection Plaza Santiago
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C$181
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About

4.5
#39 of 230 hotels in Santiago
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The NH Collection Plaza Santiago sits in the financial heart of Chile’s capital city and across the road from Constanera Center, the largest shopping mall in South America. There are plenty of top-quality restaurants along nearby Isidora Goyenechea, while Trader’s Bar is the perfect place to relax after a long day with its happy hour buffet and great selection of local wines. Arrive in style at our heliport on the top of the building and stay in our romantic Royal Suite with Jacuzzi, a favorite with honeymoon couples. The NH Collection Plaza Santiago is also close to the luxurious boutiques of Nueva Constanera and Alonso de Córdova, and the hotel's amenities offer a great way to unwind after a day’s shopping. The pool is free to hotel guests. We have 159 comfortable, air-conditioned rooms with free Wi-Fi and extra space for work or meetings. You can enjoy wonderful mountain views from rooms on the higher floors. Our 9 fully-equipped rooms can host meetings, video conferencing and even
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Parking
Wifi
Rooftop pool
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock up to D$150 extra!

Location

Avenida Vitacura 2610, Santiago 7550098 Chile
Name/address in local language
2,394Reviews42Q+A100Room tips
Traveller rating
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  • 790
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  • 49
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Detailed Reviews
pekingduck69 wrote a review Jan 2020
Canada711 contributions189 helpful votes
4.0 of 5 bubbles
Located across the street from the Costanera Center shopping mall in an upscale location, this hotel is centrally located to get around. Rooms a good size with middle of the road amenities. I’d personally classify this hotel as a 4 star not 5. Wasn’t quite up to the 5 star standard of other chains and when we arrived nobody helped us with our suitcases (we had the same experience at another NH Collection hotel in Amsterdam). Price was very reasonable.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaPatriciaCarreno, Director de Relaciones con Clientes at Nh Collection Plaza Santiago
Responded Jan 14, 2020
Dear Guest. On behalf of the entire team of the hotel we want to thank you for staying with us. We appreciate your feedback! We are very sorry that the bellboy was not available at the time of your arrival to help you. We hope to see you soon . Best Regards!
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Carlos Rodriguez wrote a review Nov 2020
2 contributions4 helpful votes
5.0 of 5 bubbles
I would like to share my opinion in regards with my experience in this hotel. First of all, I have to mention that I stayed for three days and without any doubt I strongly recommend this hotel.

Since the moment that I put my feet on the lobby, I felt surrounded by the kindness and friendliness of their staff members and the cleanliness of the building. It was really nice to see how their staff were very professional and also very focused on the wellbeing and safety of their customers (all wearing protective equipment due to the current circumstances). Moreover, I would like to highlight that I was attended by Miguel, receptionist, and he welcomed me with a huge smile (I could see that through his eyes!). He was also really helpful, approachable and overall he made me feel very valued and special customer.
Talking about my room, it was spotlessly clean and comfortable and I felt safe at all times.

Overall, I would like to mention that my staying was purily amazing and comfortable. A big thank you to all the NH Collection Plaza Santiago team for looking after me.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KHCoffeeFlowers wrote a review Jan 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
We stayed in over four nights with a nights break away and was very pleased with service we received. A mention must be made of Jorge and Miguel at reception, both of whom were super accommodating and professional. I would also like to shine a light on Stephanie, who just couldn't be any better at her job. Management please take note.

Thank you so much
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaPatriciaCarreno, Director de Relaciones con Clientes at Nh Collection Plaza Santiago
Responded Jan 14, 2020
Dear Guest, On behalf of the entire team of the hotel NH Collection Plaza Santiago, we want to thank you for leaving your comments . We appreciate your feedback! we are very happy to know that your stay was on your total satisfaction . We hope to see you soon. Best Regards!
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FlyingDime133 wrote a review Jan 2020
Hounslow, United Kingdom19 contributions35 helpful votes
2.0 of 5 bubbles
The room was nice and comfy, even if seemed to be a bit empty. Seemed like something was missing. The bed was big and there was a large variety of pillows. The amenities were ok and were changed or restocked every day. The shower was becoming a swimming pool after 1 minute that the water was open (see picture). No drainage at all. The phone was not working at all, and even if I asked the stuff to fix it, nothing has been done. The door was locking and even when it was locked there was quite a big gap between the door and the wall. The air conditioning was non stopping and was taking ages to cool down the room, tried every tipe of fan and temperature. The room service menu is really poor and when i ordered it, i had to go down and ask them where was the food cause after 1 hour and 20 was still not arrived. It is a nice place where to stay, but it really need improvements. The details are left behind and the stuff seems not even to care about it.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaPatriciaCarreno, Director de Relaciones con Clientes at Nh Collection Plaza Santiago
Responded Jan 14, 2020
Dear Guest. On behalf of the entire team of the hotel we want to thank you for leaving your comments and staying with us. We appreciate your feedback! We are very sorry for the inconvenience,we will take the measures to solve it. We hope to see you soon. Best Regards!
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Bill H wrote a review Feb 2020
Montreal, Canada58 contributions31 helpful votes
2.0 of 5 bubbles
This hotel is very well located next to the Costenera Centre, but aside from the lobby, it falls short of its 5 stars. Rooms are very shabby, old furniture was basically painted white to freshen up. The floor covering is vinyl. Our shower did not drain, we advised the front desk on our first day and were told that someone would come by to repair. It had still not been repaired by day 2 when checked out. The front desk desk staff are very pleasant, but there doesn’t seem to be any follow through. The minibar doesn’t have a bottle opener handy, so you have to call room service to have one sent up (!?)
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaPatriciaCarreno, Director de Relaciones con Clientes at Nh Collection Plaza Santiago
Responded Feb 28, 2020
Dear Guest. On behalf of the entire team of the hotel we want to thank you for leaving your comments. We are so sorry for all the inconveniences. We hope to see you soon. Best regards!
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Kim G wrote a review Apr 2020
Toronto, Canada1,376 contribution267 helpful votes
+1
4.0 of 5 bubbles
We had a nice stay at this property.

The rooms were standard size, bed was comfortable and the breakfast had a great variety.

You are very close to the major shopping centre across the street and the Hop On Hop Off bus has a stop right outside the hotel.

We felt safe in this area outside of the downtown where they were having regular riots and protests during the time we were there. Would recommend.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio T wrote a review Apr 2022
1 contribution2 helpful votes
1.0 of 5 bubbles
Horrible service. I was in this hotel for business at the end of March. When me and a colleague of mine wanted to check in around 1 pm, we were told that there were no rooms available because there were not enough people to clean. When I return back to the hotel at the end of the second day, my room was not clean, even though I left a sign on the door asking for cleaning.

breakfast is awful as well. I won't use this hotel anymore....
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Date of stay: March 2022
2.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Horrible service. There are plenty of other better hotels in this city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JOSE GONZALEZ, Director General at Nh Collection Plaza Santiago
Responded Dec 25, 2022
Dear Mr. Claudio, We appreciate your rating and comments about your stay at our hotel, which help us to continuously improve our service. We regret that we did not fully meet your expectations and we apologize for the inconvenience caused. We have taken note of the situation you describe regarding our housekeeping service, we have put in place the necessary measures to prevent it from happening again in the future. We hope to have the opportunity to welcome you again in our NH Collection Plaza Santiago and offer you a different experience. Kindest regards,
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Vineeta L wrote a review Feb 2023
15 contributions8 helpful votes
5.0 of 5 bubbles
Stephanie at the front desk was wonderful! She helped me so much during my stay and even went out of her way to ensure our local sight seeing was taken care of. She even helped me change my room citing that my sleep and rest was more important than the hassle of changing rooms as she offered to help me move and made it all very easy.

The overall review for the staff at NH hotel has to be 110/100, they all have incredible work ethic, very caring, considerate and kind. Wilson is another member of the staff who deserves a special shout out.

The breakfast buffet is out of this world, it has a huge selection of regular foods and caters to dietary requirements as well.

Overall, if you are looking for a comfortable stay, do visit NH collections hotel in vitacura. Not because of the hotel but because of the amazing team that’s running the show.

Thank you Stephanie and Wilson for making my stay memorable in Santiago!
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JOSE GONZALEZ, Director General at Nh Collection Plaza Santiago
Responded Feb 27, 2023
Dear Mr. Vineetal, We thank you very much for taking the time to give us your feedback and kind comments about your stay at our hotel. It fills our hearts with joy to know that the service of our entire team has been more than exceptional and that we have been able to give you an extraordinary stay creating lasting bonds throughout your time with us. Your words bring immense fulfillment to our entire team motivating us to continue on this path of excellence. We look forward to welcoming you again in our NH Collection Plaza Santiago. Warmest regards,
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Moe wrote a review Jan 2020
Longwood, Florida12 contributions15 helpful votes
5.0 of 5 bubbles
Excellent, safe location to visit Santiago. The breakfast is what I expect from NH and the staff is courteous, kind and friendly. My room was perfect and had a wonderful shower. The hotel sits next to the largest, most amazing 5-floor mall in Santiago which is a huge plus. It made it easy to purchase extra adapters, fix mobile phone issues, had really good restaurants, a pharmacy and even a supermarket. I questioned why I would stay here and not in the old section and the answer is safety. I truly enjoyed my experience at this property.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaPatriciaCarreno, Director de Relaciones con Clientes at Nh Collection Plaza Santiago
Responded Jan 14, 2020
Dear Guest. On behalf of the entire team of the hotel NH Collection Plaza Santiago, we want to thank you for staying with us. We appreciate your feedback! We are very happy to know that your experience was on your total satisfaction. We hope to see you soon. Best Regards!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dodger52 wrote a review Mar 2024
Wollongong, Australia600 contributions245 helpful votes
3.0 of 5 bubbles
This is a story of 2 parts over 2 stays 11 days apart. The first stay was pretty good, we had a room on the 17th floor where the views were amazing The room was large and clean. The shower is a plastic insert and very slippery when wet. The shower head was large but a lot of the holes were blocked, but effective enough. The wi-fi was good, the breakfast was OK. We had lunch there as part of a group and it was very poor. The steak was like rubber. The bed was very firm and very high off the ground. So overall this stay was pretty good. However stay No2 came along. This time the room was on the 3rd floor so views of air conditioning units were in your face, but not a problem. This time there were 2 significant issues.
The floor was very dirty, feet ended up black after a shower. The second issue is that the room was located in the foyer next to the elevators. All night there was loud music which penetrated our room making sleeping difficult. We rang the night manager but he could do nothing about it as he did not know where the on/off switch was. Make sure you do not book any room around the elevator foyers.
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Date of stay: February 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Avoid booking a room near the elevator foyers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from STEFANY MONTALVA CASTILLO, Guest Services / Front Office at Nh Collection Plaza Santiago
Responded Mar 8, 2024
Dear Mr. Dodger, Thank you for taking the time to share your feedback with us regarding your recent stays. We are pleased to hear that your first stay was pretty good and that you enjoyed the amazing views from your room on the 17th floor. However, we apologize for the issues you encountered during your second stay. We regret to learn about the cleanliness issues with the floor and the disturbance caused by the loud music from the elevator foyer. Your comfort and satisfaction are our top priorities, and we understand the impact these issues had on your overall experience. We have shared your comments with our housekeeping and maintenance teams to ensure that the cleanliness standards are upheld and that measures are taken to address the noise concerns in rooms located near the elevators. Your feedback is invaluable to us as it helps us to identify areas for improvement and to provide a better experience for our guests in the future. We appreciate your continued support and hope to have the opportunity to welcome you back for a much-improved stay at our NH Collection Plaza Santiago. Please feel free to reach out to us directly if you have any further questions or concerns. Best regards,
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Answer from Maria Patricia C
11 contributions
Estimada Reciba un cordial saludo en nombre del hotel NH collection Plaza Santiago. No es posible alojar a todos en la misma habitación, debe reservar 2 habitaciones. Atentamente, Customer Service
sam1112015 asked a question Jan 2018
Singapore, Singapore36 contributions17 helpful votes
Which room has Andes view? Premium Double or Junior suite?
Answer from Maria Patricia C
11 contributions
yes you can see it in both of them also in the superior room, and superior view. Regards.
Answer from EMONDACA
Santiago, Chile1 contribution
Transportation from the airport have a cost $31.000.- chilean pesos and you can arrange with our concierge department. From Santiago to Valparaiso is around two hours distance, the cost a private transportation is $90.000.- Chilean Pesos.
Answer from Ritadecassiagarcia
Santos, SP163 contributions18 helpful votes
I think the hotel doesn't have a shuttle but they can keep your luggage for sure. Send them an e-mail about it. You can easily take a cab in the airport.
Dodger52 wrote a tip Mar 2024
Wollongong, Australia600 contributions245 helpful votes
3.0 of 5 bubbles
"Avoid booking a room near the elevator foyers"
Read full review
Cobbler wrote a tip Nov 2023
Biggin Hill, United Kingdom1 contribution
2.0 of 5 bubbles
"Sort Wi-Fi with reception on arrival. Don’t assume it’ll be easy to sort in your room like every other hotel in the world."
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Fernando V wrote a tip Aug 2023
3 contributions
4.0 of 5 bubbles
"Be patient at breakfast. Limited dinner menu."
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caj68 wrote a tip Mar 2023
Staines, United Kingdom146 contributions91 helpful votes
5.0 of 5 bubbles
"Fantastic views and right opposite a large shopping mall for convenience."
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K T wrote a tip Feb 2023
45 contributions26 helpful votes
5.0 of 5 bubbles
"Higher up rooms can give you a nice view. Also head up to the top floor exercise room/pool for a good view."
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Not the right property for you?
There are more places to choose from in the Santiago area.
PRICE RANGE
C$138 - C$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson santiago, santiago radisson
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Nh Collection Plaza Santiago - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Nh Collection Plaza Santiago
Which popular attractions are close to Nh Collection Plaza Santiago?
Nearby attractions include Sky Costanera (0.2 km), Costanera Center (0.2 km), and Grand Santiago Tower (0.1 km).
What are some of the property amenities at Nh Collection Plaza Santiago?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Nh Collection Plaza Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nh Collection Plaza Santiago?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Nh Collection Plaza Santiago?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Nh Collection Plaza Santiago?
Conveniently located restaurants include Holy Moly Tobalaba, Pinpilinpausha, and Lila Restaurante.
Are there opportunities to exercise at Nh Collection Plaza Santiago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Nh Collection Plaza Santiago have airport transportation?
Yes, Nh Collection Plaza Santiago offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nh Collection Plaza Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does Nh Collection Plaza Santiago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Nh Collection Plaza Santiago?
The staff speaks multiple languages, including English and Spanish.
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