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Mandarin Oriental, Santiago

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Traveller (1719)
360
Panoramas (11)
Room & Suite (333)
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About

#36 of 230 hotels in Santiago
Location
Cleanliness
Service
Value
Travellers' Choice
El hotel se encuentra a poca distancia del aeropuerto, del centro y de las montañas cercanas. Cada una de nuestras 310 habitaciones y suites, que combinan una elegante decoración con apacibles vistas, ofrece un espacioso diseño y un ambiente relajado. Hogar de restaurantes galardonados y con el menú más extenso de cócteles de la ciudad, nuestro hotel es uno de los destinos gastronómicos más apasionantes de Santiago. Desde lujosas bodas a importantes reuniones de juntas directivas, tenemos los espacios y la experiencia para celebrar todo tipo de eventos.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Electric vehicle charging station
Paid private parking nearby
Car park
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Luxury
Languages Spoken
English, French, Spanish, German and 4 more

Location

Avenida Presidente Kennedy # 4601, Santiago 7560994 Chile
Name/address in local language
Mandarin Oriental, Santiago
4.5
4.5 of 5 bubbles2,965 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Mandarin Oriental, Santiago has won acclaim from guests for its pristine cleanliness and elegant atmosphere, complete with well-maintained rooms and inviting pool areas. While the luxurious amenities and spacious rooms with stunning views are highlights for many, some guests feel the hotel falls short in providing value for money, pointing to overpriced services. The service quality receives mixed feedback, with reports of occasional slow responses, although many staff members are noted for their attentiveness. Despite some criticisms regarding air conditioning and location, the hotel's proximity to local attractions is generally celebrated.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Luxurious
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2,965Reviews34Q+A100Room tips
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AJ I wrote a review Yesterday
New York City, New York, USA71 contributions178 helpful votes
We had a fantastic stay at the Mandarin. From the beginning, we felt welcomed at check-in with Oliver, Sofia, and Viktoria. The rooms are large, well-appointed and comfortable and housekeeping does a great job. The lobby is welcoming and the concierges (particular thanks to Tomas, Sebastian and Camilo) are excellent in organizing tours if you reach out ahead of time and in giving general advice about the area. We loved having the option for downtime in the pool area and our conversations with Daniella and Camila made it even more fun! The breakfast buffet is very good, and Sebastian, Jacqueline and Miguel were excellent hosts (and gave us some good advice about museums). The only in-house restaurant that we tried was Matsuri, and Victoria and Agustin were great hosts. Finally, a thanks to Letois and the team at the door who made sure to always give us water whenever we left the hotel!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Navin Kumar Askaran wrote a review Apr 5
London, United Kingdom100 contributions57 helpful votes
This hotel is the confluence of best service, excellent rooms, amazing food, and luxury comfort. I look forward to many more stays here and relishing their hospitality. Vegetarian food choices are great and make my stay more enjoyable. Congratulations to the team.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 2 days ago
Dear NavinAskaran, Thank you very much for taking your time on this positive review. We are very happy to know that you found excellent rooms here, amazing food and that you received the best service from our colleagues. We look forward to welcoming you back very soon so that you can continue to enjoy your stays at Mandarin Oriental Santiago. Cordially yours, Isabel Santos Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freddy C wrote a review Apr 4
1 contribution
Service is very good. Food is outstanding. Associates are professional and friendly, ready to help you in any way. Agustina and Chef Many, (I think they are part of the management of the hotel) are excellent. The hotel facilities are really good. Some things are under construction, like the SPA. that was a downside
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 2 days ago
Dear guest, Thank you very much for your excellent comment, words which will be relayed to our staff. Being part of the creation of memorable moments, fills us with pride and motivates us to continue working in order to exceed our guest´s expectations. Regarding the SPA, for now our guests can enjoy certain treatments and massages in a space enabled for it. We sincerely regret if these have not fully met your expectations and we are attentive to deliver our best effort to achieve it next time. We look forward to welcoming you back very soon so that you can continue to enjoy your stays at Mandarin Oriental Santiago. Cordially yours, Isabel Santos Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick S wrote a review Mar 2024
Dublin, Ireland20 contributions24 helpful votes
Great maid service. Lovely bed. Breakfast was delicious and staff were super friendly. There is a huge shopping mall down the street . Giant pool with lovely gardens attached . Dinner at the Italian restaurant Senso was a treat. Not a great experience in the upmarket craft gift shop in the foyer. Bought a copper mask . Lapis lazuli eyes had fell off ( were stuck in with cheap glue!) when I got home.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 3 weeks ago
Dear patricks, Thank you so much for choosing Mandarin Oriental, Santiago and for this helpful review detailing your experience with us. We are glad you have had a pleasant stay and appreciate your comment about our housekeeping service, the breakfast and the friendliness of the staff. Regarding the issue with the gift shop located in the hotel, please reach out directly to us and we can contact them to check what can be done. Once again, we would like to thank you very much for your preference and hope to see you again soon back with us. Cordially yours, Isabel Santos Guest Relations and Club Lounge Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vinicius Daudt wrote a review Mar 2024
Porto Alegre, RS2 contributions1 helpful vote
We arrived on March 6th at 11pm. We were greeted by a staff member with no empathy whatsoever, not very welcoming and not at all cordial. In my booking, I mentioned the need for an extra bed for my 3-year-old son. A few days later I sent another message reinforcing this request. We arrived with my son on our lap on Sunday, waited a long time to check in and there was no extra bed in the room. The room is beautiful, but very dirty. The dust can be seen and also felt by those with allergic rhinitis. There is no thermal pool. The pool there is very nice, but the water is very cold and it's not very pleasant to stay in the water. Overall, it's a good hotel, but for a 5-star hotel it could be better.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you want a swimming pool, choose another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 3 weeks ago
Dear viniciusdaudtd, First of all, thank you so much for choosing Mandarin Oriental, Santiago. It was a pleasure to have you and your family here with us. We truly apologize for not exceeding your expectations and the issues described should never happen to our guests. We have already shared your comments with the Management involved and corrective actions will certainly be taken to prevent it from happening again. I remain entirely at your disposal for any further information, and I truly hope you decide to give us another opportunity to provide you with a real Mandarin Oriental experience. Cordially yours, Isabel Santos Guest Relations & Club Lounge Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jose E wrote a review Mar 2024
Atlanta, Georgia3 contributions6 helpful votes
The property is in an excellent location with so many great cafes and clubs and restaurants nearby in the tony Vitacura district. The pool is what you would expect at a nice country club and we loved the club floor for snacks and breakfast. My only compliant is the room air conditioning is substandard for such a nice property even on 85 F degree days. I don't find this in other hotels with similar weather conditions and the room was never able to cool down sufficiently unfortunately. But I had read about this in the reviews so it was not a total surprise to me.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 4 weeks ago
Dear JoseE737 Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your time sharing this helpful review. I am sorry to hear about the issues experienced with air conditioning. The design of the air conditioners have a limited range, which added to the high outside temperature, sometimes falls below expectations. We apologize for the discomfort this may have caused you. We also thank you for your nice words about our pool, location and our Club Lounge services. It is truly a motivation for us and the main reason of our team´s hard work. We hope to exceed your expectations on a future occasion, and to welcome you very soon again in our property. Cordially yours, Isabel Santos Guest Relations & Club Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Howard O wrote a review Mar 2024
Yorba Linda, California33 contributions16 helpful votes
MO is a jewel in the city of Santiago and an oasis for us. It was our first visit to MO and so pleasantly surprised. The property is gorgeous, well designed and appointed. From check in to check out we were well respected and acknowledged by MO team. They seem aligned and courteous. The rooms were elegant and had everything we needed and we loved the slippers. We enjoyed two on site restaurants and pool grill and drinks. None disappointed. We recommend this hotel, in fact we booked another MO for our next trip.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 4 weeks ago
Dear Howard O, What a pleasure to read your review! Thank you so much for the time taken to share your impressions with us. Caring for our guests and ensuring they experience special moments motivates us every day and invites us to continue working on delivering memorable Mandarin Oriental experiences. Hope to see you soon back in our property. Cordially yours, Isabel Santos Guest Relations & Club Lounge Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dodger52 wrote a review Mar 2024
Wollongong, Australia600 contributions244 helpful votes
We spent 1 night at the Mandarin Oriental at the end of a trip. The hotel is located well away from the city centre, but that is of little consequence as there are many great restaurants and shopping centres nearby. Access to anywhere is easy via the HOHO bus, taxis or Uber. The hotel staff are fantastic in the way they offer help, nothing is to much. The rooms are large and very clean, the wifi is very good, the shower is excellent, only the room lighting is a bit on the dim side. The room rate includes some complimentary drinks inside the bar fridge. One downside was that our room's air-conditioning did not work, the room temperature remained above 23 even though the selection was 16 degrees. We informed reception who sent up a maintenance person to check it out. He fiddled about but the end was no change and we had to sleep in a warmish room. Other rooms did not have this problem, but it needs fixing as the room faces western sun and it is hot. We let reception know again at check out. The breakfast we excellent. Overall this is a great place to stay when visiting Santiago.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 5 weeks ago
Dear Dodger52, On behalf of our entire team, would like to thank you so much for this honest and helpful review about your experience with us. We are glad to know that you enjoyed your stay, found our staff fantastic, the rooms large and clean and breakfast excellent. I truly apologize about this inconvenience with your Air conditioning. Rest assured we are taking serious action to make sure all rooms have their equipment working at full capacity and thank you for reporting the issue during your stay. We hope to have a chance of welcoming you back at Mandarin Oriental, Santiago and, once again, provide you with memorable experiences. Cordially yours, Isabel Santos Guest Relations & Club Lounge Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swisscapo wrote a review Mar 2024
Belvedere, California19 contributions3 helpful votes
Staying at the Mandarin Oriental Santiago was a real treat! Santiago is a huge city, and the hotel was our "oasis in the city", with its lush garden, pool and wonderful hospitality. Two things that I wish to point out: the staff was always very helpful, especially the concierge desk, and the rooms were amazing! I would suggest anyone to to book a room with the view of the andes - it's probably the best in town! Rooms are spacious and elevators were fast 😁 Las Condes is a beautiful part of the city. There is a mall in walking distance with great shops and restaurants, too. I would definitely recommend the Mandarin Oriental Santiago to anyone!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Book a room on high floor with view of the Andes (Deluxe Room). It's worth it! Also, the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 5 weeks ago
Dear Swisscapo, Thank you very much for your lovely and detailed review, we appreciate you taking the time to let us know how well impressed you were with our helpful staff and wonderful pool. Caring for our guests and ensuring that they experience dazzling moments motivates us every day, so we appreciate your words, which invites us to continue working to ensure that we deliver memorable Mandarin Oriental experiences. Hope to have a pleasure of welcoming you again with us. Cordially yours, Isabel Santos Guest Relations & Club Lounge Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SROVirginia wrote a review Mar 2024
Leesburg, Virginia398 contributions193 helpful votes
Fabulous hotel -- great staff (truly sympathetic and helpful); large, clean, quiet rooms; beautiful lobby; and relaxing pool with a waterfall and large patio area. This hotel is everything you expect from the Mandarin Oriental brand. The beds are comfortable, the towels are thick, and the air conditioning works -- unlike at some other "5 star" hotels in Santiago. The Mandarin Oriental should be called a "10 Star" hotel, if the other "5 star" hotels can call themselves "5 star." The Concierge staff is particularly helpful, even when indundated with guests checking in or out. The only fault I found was with the location -- far from central Santiago where the museums and historic buildings are, so you cannot walk to the Cathedral, for example. Near the hotel, however, there is a large public park and an enormous high-end shopping mall, plus a stop for the Hop-On, Hop-Off bus, which will take you to central Santiago. If I ever return to Santiago, I will definitely stay at this hotel again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: The hotel often hosts large groups coming in from cruises, so it can be completely full. Book as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isabel Santos, Other at Mandarin Oriental, Santiago
Responded 5 weeks ago
Dear SROVirginia, Firstly, I would like to thank you very much for taking your valuable time to write this lovely review about our hotel. We are always concerned to offer meaningful experiences taking care about especial requirements of our guests. The fact you found a friendly staff here make us really happy and your words will be relayed to our team. We hope you stay soon in Mandarin Oriental Santiago to give us the possibility to offer your an amazing experience again. Cordially yours, Isabel Santos Guest Relations and Club Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$268 - C$411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt santiago hotel santiago, hyatt santiago, santiago grand hyatt, santiago hyatt
FORMERLY KNOWN AS
Hotel Santiago
LOCATION
ChileSantiago Metropolitan RegionSantiagoLas Condes
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Mandarin Oriental, Santiago - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Mandarin Oriental, Santiago
Which popular attractions are close to Mandarin Oriental, Santiago?
Nearby attractions include Creado En Chile (0.4 km), CV Galería (0.4 km), and Mas Relax (0.4 km).
What are some of the property amenities at Mandarin Oriental, Santiago?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Santiago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Santiago?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mandarin Oriental, Santiago?
Yes, free parking, a parking garage, and paid private parking nearby are available to guests.
What are some restaurants close to Mandarin Oriental, Santiago?
Conveniently located restaurants include Catae Restaurante, Matsuri, and Shinsei.
Are there opportunities to exercise at Mandarin Oriental, Santiago?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mandarin Oriental, Santiago have airport transportation?
Yes, Mandarin Oriental, Santiago offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Santiago?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Santiago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mandarin Oriental, Santiago?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Turkish.