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Grand Hyatt Santiago

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Grand Hyatt Santiago
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1,881 Reviews from our TripAdvisor Community

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Showing 733: English reviews
Brussels
Reviewed 28 November 2014

staff at the hotel is very friendly and helpful, the hotel and rooms are one of a spotless quality, very well maintained for Chilean standards! Some very good food to share as well, Matsuri and Senso. The Thai restaurant was off, service below standard as well as the food. Some minor points are the temperature of the pool and the...

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Helpful?
1Thank rengephil
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your very candid review of your most recent stay in November and of your choosing to stay with us. Much appreciated. It is an honor to read that you truly enjoyed your overall experience with our services, infrastructure and location. Your comments about Anakena and the internet connectivity are noted / worked on and will...

Stockholm, Sweden
Reviewed 27 November 2014 via mobile

If you are in Santiago and need a perfect business hotel this is the place. The service level is very good. Nice and clean rooms with comfortable beds. The pool are is very nice. You have also nice restaurants to chose from. It is very often company events at the hotel so if you want to have a relaxing vacation...

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Helpful?
Thank Andrew18985
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your review on your most recent business stay in November and choosing to stay with us which is truly appreciated. It is an honor to read you kind report and I can only hope that we can welcome you back again soon. With kind regards Marc

Reviewed 21 November 2014

Stayed for two days - helpful concierge, good area, close to restaurants in Isadora Goyonochea. Great pool facility - shame not matched by staff serving drinks...just get used to things taking a long time. Rooms are comfortable although in need of renovation especially bathrooms. No iron in the room, so for a five star hotel this is disappointing. When I...

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1Thank Welltravelledgreek
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your candid feedback on you most recent visit in November which is much appreciated. I am glad that you enjoyed the stay overall and liked our facilities and architecture. In regards to the renovation I am happy to share that we are currently planning and deciding on this together with the owners of the hotel...

Boston
Reviewed 20 November 2014

Our room was amazing! We had a panoramic view of the mountains. With access to the concierge floor, we had a huge breakfast spread and happy hour snacks and cocktails every day. The room was very clean and modern, and extremely spacious. All hotel staff were exceedingly friendly and helpful. The hotel isn't located in the greatest area for easy...

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Helpful?
Thank MerWineland
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Thank you very much for you wonderful feedback on our facilities and services experienced during you most recent stay in November. We really appreciate you taking the time to share your comments. I am particularly fond of your comments on the services encountered as we are working very hard to exceed our guests experiences and provide authentic hospitality....

Blue Mountains, Australia
Reviewed 19 November 2014

We were on a tour and had a 2 night stay in Santiago, so time was a real factor. This is the ideal hotel for a stay as it is very convenient and has much to offer. The hotel is easy to get to from the airport, being out of the centre of town, but close enough to get there...

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Thank Gone2Dogs
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest You really made our day with your wonderful review of your stay with us. We can´t thank you enough to take the time to share your experience and we are particularly proud to read that our service stood out and exceeded your expectations. If there is anything in the future I or anyone from the team can do...

Reviewed 12 November 2014

I stayed here recently on a business trip. The showers are AMAZING, water pressure is second to none!!! The bed are OK, nothing out of this world, but very good. The rest of the room was very very old looking, although clean and in good condition. But things like a regular TV, instead of a LCD/Plasma or modern sinks and...

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Helpful?
Thank Pfeils
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your honest feedback on your most recent stay with us, we really appreciate you taking the time. I am very happy to read that you overall enjoyed our facilities and services and would like to update you that we have already started with a upgrading program which includes TVs, carpets and safes. We should also...

Sydney, Australia
Reviewed 29 October 2014

A large and well appointed hotel. Out of the centre of the city but well serviced. Just a few blocks walk to the underground train service, although it is through a busy intersection and along a busy road. The underground is very easy to understand and is well covered by mapping and announcements. There is a large modern shopping mall...

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Helpful?
1Thank Bob W
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Thank you for choosing to stay with us and taking the time to write about your experience. I am very happy to read that you enjoyed the service and facilities of the hotel as well as its location. Regarding you comments about service on the Atrium terrace we will continue to strive for better service and appreciate your...

Sao Paulo, SP
Reviewed 24 October 2014

Great location, just beside Parque Arauco mall, full of dinning options if you dont want to go far and also Arauco park if you want to exercise and see how local people live. Breakfast kind of slow for serving, but hotel has a nice garden and gym.

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Helpful?
Thank Vartine K
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your review on your recent stay with us in October and of course choosing to stay with us which we really appreciate. It is wonderful to read that you really enjoyed our location and facilities and we appreciate your comment on the breakfast service which will ensure that we continue to strive for excellence at...

Emirate of Dubai, United Arab Emirates
Reviewed 14 October 2014

Stayed 2 nights for biz , When you arrive late night ,there is no door man ,also you donot see the sign of Hyatt it is not written on the door ,nothing can show that is hyatt hotel except a big sign can not be seen if you arrive. Old hotel ,but good maintained, Fitness club is nice but sauna...

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Helpful?
1Thank Hesham H
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for choosing to stay with us and we appreciate your candid feedback which will help us to continue to strive only for the best. Your comments are much valued and we are working on service related issues you mentioned. I would also like to share that we are working on renovation plans at the moment for...

Tasmania
Reviewed 14 October 2014

Large rooms. Comfy bed. Good spa. Friendly staff. Three good restaurants at hotel as well as good place to have a quite drink. Santiago is spectacular Ask for a room overlooking the mountains. Very close to a shopping centre as well

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Thank Dogsey
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your fabulous report n your most recent stay with us in October. We really appreciate it and thank you for staying with us. It will be an absolute pleasure to welcome you back again in the hopefully near future and should there be anything I can do please don’t hesitate to contact me. With best...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $217 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hyatt Hotels Corporation, Travelocity and Agoda so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Family Hotel in Santiago
#6 Romantic Hotel in Santiago
#6 Business Hotel in Santiago
#10 Spa Hotel in Santiago
#19 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for pool view”
 of 5 bubbles EDWARDE621, 17 Jan 2017 | Read review
“For now, ask for a room **7 or higher to avoid hotel construction”
 of 5 bubbles 614duanem, 11 Jan 2017 | Read review
“get a room on a high floor so you can enjoy the view of the Andes”
 of 5 bubbles jinkyuj, 7 Jan 2017 | Read review
“Away from wherever the construction is going on that day”
 of 5 bubbles Vancouver63, 31 Dec 2016 | Read review
“Spring for a club view room. It is worth it.”
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
  • Club King View Room
 of 5 bubbles sunluverb2015, 22 Dec 2016 | Read review
5 of 5