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Grand Hyatt Santiago

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1 room 2 adults 0 children
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Grand Hyatt Santiago
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1,970 Reviews from our TripAdvisor Community

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Showing 769: English reviews
Reviewed 23 December 2014

I was at this hotel for a few days in the beginning of December. Overall, I had a great experience. The rooms are big. I supposedly had an "outdated" room according to my friend in the hotel industry. But I thought it was quite nice - a marble bathroom, a neat room with neutral furniture and rugs. There is free...

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Helpful?
1Thank Dani1225
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for you wonderful report which really made us all very proud. I also appreciate you taking the time to write in detail about your most recent stay and sharing your experience with the community. If there is ever anything I can do please don’t hesitate to call upon me. For your friend I would like to...

San Diego, California
Reviewed 20 December 2014

We stayed here for four days prior to a cruise and found the staff friendly, the service level unacceptable and the location difficult. The Italian restaurant is great -see separate review. Location is not close to the main business district nor any tourist activities, apart from a shopping mall a five minute walk away. Ave. Kennedy is a main thoroughfare...

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1Thank 22club58
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your very candid and honest review which I very much appreciate. Your comments are very much received and I am taking them up with the team personally to ensure that we can address them. I hope that you will give us another opportunity when visiting Santiago again in the future as I am certain that...

New Jersey
Reviewed 12 December 2014

We stayed here in advance of a Patagonia tour. We got to know our floor neighbors as all of us spent much time outside our doors, trying to get in with the key cards that didn't work. This went on for the entire time we were lodged there. We even had them reprogram our keys , but it didn't help....

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Thank stonewell
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for staying with us and taking the time to give us some honest and candid feedback. I am glad that you overall enjoyed your stay and like to take the opportunity to advise that this week we will be starting to install new safes. The room locks are part of a major refurbishment program which is...

Tampa, Florida
Reviewed 9 December 2014

Stayed here for business and was not disappointed at all. The hotel is very close to downtown and there is a shopping mall within a block of this hotel. If you are in town for business this is a great place to stay. I would recommend like the other readers to upgrade to the executive floors if possible wonderful view...

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Thank MaxStewart
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your feedback on your most recent stay earlier this month and thank you for choosing to stay with us. I am very happy to read that you enjoyed your overall stay and liked our service, facilities and location. Regarding your comments about the restaurant encourage us to continue to work harder to accomplish only the...

Saint Paul, Minnesota
Reviewed 5 December 2014 via mobile

It's like a hotel within the hotel. Great wine and food for happy hour. Plus a great breakfasts every morning right on you floor. There are also wonderful restaurants in the hotel so don't eat to much. What wonderful staff helped us with reservations / transportation and sightseeing. This Hyatt hotel is defiantly way above what we had expected from...

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2Thank Fred1855
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, thank you for your amazing report which is most encouraging for the entire team. We really appreciate you having chosen to stay with us and very much look forward to welcoming you back in the near future. If there is anything I can do please don’t hesitate to contact me. With kind regards Marc

London, United Kingdom
Reviewed 30 November 2014

Very large and stylish rooms with amazing views. Comfy bed, Great spa and very friendly and professional staff. Three very good restaurants as well as good place to have a quite drink. The hotel is very close to a shopping center - Out of the center of the city but well serviced.

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Thank LuigiVillani
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your amazing review of your most recent business stay in November. We could not ask and wish for more and really appreciate the time taken to share your experience. Hoping to welcome you back again soon, please don’t hesitate to contact me if there is ever anything I can do. With kind regards Marc

Brussels
Reviewed 28 November 2014

staff at the hotel is very friendly and helpful, the hotel and rooms are one of a spotless quality, very well maintained for Chilean standards! Some very good food to share as well, Matsuri and Senso. The Thai restaurant was off, service below standard as well as the food. Some minor points are the temperature of the pool and the...

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1Thank rengephil
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your very candid review of your most recent stay in November and of your choosing to stay with us. Much appreciated. It is an honor to read that you truly enjoyed your overall experience with our services, infrastructure and location. Your comments about Anakena and the internet connectivity are noted / worked on and will...

Stockholm, Sweden
Reviewed 27 November 2014 via mobile

If you are in Santiago and need a perfect business hotel this is the place. The service level is very good. Nice and clean rooms with comfortable beds. The pool are is very nice. You have also nice restaurants to chose from. It is very often company events at the hotel so if you want to have a relaxing vacation...

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Thank Andrew18985
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, many thanks for your review on your most recent business stay in November and choosing to stay with us which is truly appreciated. It is an honor to read you kind report and I can only hope that we can welcome you back again soon. With kind regards Marc

Reviewed 21 November 2014

Stayed for two days - helpful concierge, good area, close to restaurants in Isadora Goyonochea. Great pool facility - shame not matched by staff serving drinks...just get used to things taking a long time. Rooms are comfortable although in need of renovation especially bathrooms. No iron in the room, so for a five star hotel this is disappointing. When I...

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1Thank Welltravelledgreek
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Many thanks for your candid feedback on you most recent visit in November which is much appreciated. I am glad that you enjoyed the stay overall and liked our facilities and architecture. In regards to the renovation I am happy to share that we are currently planning and deciding on this together with the owners of the hotel...

Boston
Reviewed 20 November 2014

Our room was amazing! We had a panoramic view of the mountains. With access to the concierge floor, we had a huge breakfast spread and happy hour snacks and cocktails every day. The room was very clean and modern, and extremely spacious. All hotel staff were exceedingly friendly and helpful. The hotel isn't located in the greatest area for easy...

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Helpful?
Thank MerWineland
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest Thank you very much for you wonderful feedback on our facilities and services experienced during you most recent stay in November. We really appreciate you taking the time to share your comments. I am particularly fond of your comments on the services encountered as we are working very hard to exceed our guests experiences and provide authentic hospitality....

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $219 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Despegar.com, Hyatt Hotels Corporation, HotelsforEveryone, Expedia, Travelocity and TripOnline SA so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Romantic Hotel in Santiago
#6 Family Hotel in Santiago
#6 Business Hotel in Santiago
#11 Spa Hotel in Santiago
#22 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are to the east and the Andes where you get a sunset reflection. Also recommend paying the extra for the club levlel.”
alanbill16, 21 Apr 2017 | Read review
“Ask for an upper floor room (we had the 13th) with a view of the mountains.”
LuvToTravel0899, 30 Mar 2017 | Read review
“Upper floors are the best - get club level”
  • Room 1617
lindadrew13, 8 Mar 2017 | Read review
“Demand a newly renovated room so you won't be disappointed.”
FRISBEES, 26 Feb 2017 | Read review
“16th floor is CLUB floor w free drinks and food all day - great value if you want to stay on the property most of the time.”
sharpemitchell, 26 Feb 2017 | Read review
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