Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Plaza San Francisco is often celebrated for its fusion of classic charm and old-world elegance, a sentiment echoed by numerous guests. The central location garners high praise for its convenience to nearby attractions, dining, and shopping. Many guests commend the hotel for its spacious rooms and commendable service, although some do note that the rooms can appear slightly dated and occasionally noisy.
Cleanliness is generally well-regarded, with the exception of occasional reports of stained carpets. The amenities, particularly the breakfast and restaurant, contribute to the hotel's perceived good value, despite some inconsistencies.
Location
Central
Atmosphere
Traditional
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
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Great hotel! Very well located, close to public transport and areas of interest: supermarkets, shops and museums. The service was impeccable, with extremely kind staff. The room we stayed was very comfortable, firm mattresses, several pillows per bed(in perfect sweetness!) We didn't use some amenities like pool and gym, but they were available. The highlight is for the bathroom: spacious and with soap, shampoo and moisturizer at will, in bottles in the bathtub and sink. The breakfast was spectacular! An unparalleled variety, meeting all needs(even sparkling had!) The only two negative points: the shower in the bathtub made a mesh, ⁇ because we were not used to the type of shower. And the television, which was an old model and it took 20 minutes for the sound to work... but, as it wasn't essential, it was hit. I highly recommend for the location, as other tourists who stayed in more "chic" neighborhoods complained of the lack of options for meals or Shopping. If we ever come back, we will definitely stay there!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:O restaurante parece muito bom, mas era caro. Passeio na neve? Não caiam no conto de alugarem...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nice, centrally located, walking distance from some points of interest. The staff was friendly and accommodating, gave me early check in at noon, per request. My room was cozy, pretty with classical ambiance. The bathroom was spacious, small jacuzzi tub.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from María Jesús Bujanda, Dueño at Hotel Plaza San Francisco
Responded Nov 29, 2023
Thank you, Ztraveladdict, for your review of Hotel Plaza San Francisco. We appreciate your positive feedback about the hotel's central location and friendly staff. It's great to hear that they accommodated your early check-in request. Your mention of the cozy room with a classical ambiance and spacious bathroom with a small jacuzzi tub highlights the comfort of the hotel. We hope you had a pleasant stay and we look forward to welcoming you back in the future.
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Traditional, fairly formal style and a little dark. We were upgraded to superior room and it was large and comfortable as was the bathroom, although shower was over the bath.
We arrived at 10am from an overnight flight and for extra 50 USD we were able to check in straightaway and have breakfast.
Decent gym and an indoor pool. Roof top bar which we didn't go to.
Breakfast was OK but not the best quality and it was the same every day.
There was only ever one lift working which caused a few long waits.
Location is OK but not the best. It's on the main road through the city so there a few shops and and fast food places around but nearest restaurant area is 15 mins walk.
Overall, there were no outstanding features but we had a comfortable stay. However, i would probably choose to stay in a different part of the city next time.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Hotel Plaza San Francisco
Responded Jan 27, 2025
Dear Jo W, thank you for sharing your detailed feedback on your recent stay with us at Hotel Plaza San Francisco. We are glad to hear that you found good value for money and enjoyed the comfort of your upgraded superior room. It's unfortunate to learn about the issues you faced with the breakfast quality, elevator wait times, and the hotel's location. Your comments are valuable to us, and we will use them to improve our services. We appreciate your stay with us and hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Safe travels!
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If you like being ignored at the bar while half a dozen staff mill around (subsequently hanging over you to agreee to a service charge before processing your credit card) then this might be the place but I found very little to recommend it. The breakfast was an average buffet, the leisure complex had no toilets so I had to be escorted up two flights of stairs in a wet costume to find some conference type facilities. They opened the door for you at reception but that was cold comfort when compared to the overall experience which struck me as poorly managed, expensive and lazy. I am an experienced traveller and very, very rarely write poor reviews but in my opinion this is a hotel to avoid. The rooms are nice enough and the location is ok but overall you just feel like quite an unwelcome guest. Being forced to wear a shower cap in the pool (I have almost no hair) really did sum up the experience. I would never come back.
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip:Try another hotel. This one will be an expensive mistake and I am sure that there are much...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Hotel Plaza San Francisco
Responded 2 weeks ago
Dear Docklandstim, we are truly sorry to hear about your disappointing experience at our hotel. We apologize for the lack of attention at the bar and any inconvenience you faced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to improve our service. We understand your concerns and regret that we fell short of your expectations. Please know that your comments will not go unnoticed, and we will take immediate action to ensure a better experience for our guests in the future. Thank you for sharing your thoughts with us.
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The receptionist and bellman were very friendly and dedicated to their job, then we went down to dinner since we arrived around 10:30 pm, the lady who treated us very pleasantly and there were something like 3 waitresses and a bartender during the service helped us choose The cocktails were all very good and tasty, the only bad and ugly thing was getting to the room which had a very dirty carpet with stains and for the price you pay per night under no circumstances should that happen! In general, if it wasn't for the excellent service of the staff, I would have given it a 1, and the fact that they charge you for water in the room is even worse! At breakfast, the incredible service from the waiters, in the shower the soap didn't work we had to fix it ourselves, simple mistakes like these and the carpet have no excuses.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had stayed there in previous years, the hotel's strong point is the location and attentive staff. The breakfast was spectacular, on this stay, it left a lot to be desired, few options of cakes and breads. The cleanliness of the rooms also fell a lot, we found clothes from previous guests under the bed, we had to ask the maid for toilet paper and conditioner, as it was not replenished, we were 3 people and they only put 2 bath towels so every day we had to ask. When booking, I had requested a room with a bathtub and they provided one without until there was a leak in the air conditioning and I requested to change the room to one with a bathtub.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
POSITIVE - The location of the hotel is great! You can do many walks on foot, and the metro station is 100m away, allowing access to the entire city. The hotel is luxurious but dated. Decor items, furniture and the lobby are from a time when carpeting and gold everything was still fashionable. The breakfast is plentiful. The pool is great. The staff are attentive and polite.
NEGATIVE - We had a problem with changing towels and organizing the room. The room had a door leading to the next room, even though it was closed we could hear the other guest's TV. One day a room access key was removed from the system that maintains power during cleaning and we were given another one. That same night they tried to access the room around 11:00 pm, leaving the door open. We only noticed because we were there, the intruder noticed the internal noise and left quickly... I immediately informed reception and Booking, but we were told that nothing had been recorded on the cameras. I think we should have run after him to get some results, even if it cost our safety. It is unacceptable for a 5-star hotel to have security problems of this magnitude.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed on the night of the national power outage in Chile (25th Feb). We found the staff to be amazing, friendly and very attentive. Staff speak fluent English, which makes communication very easy. During the power cut (which lasted around 7 hours), the hotel had excellent back up plans...emergency lighting/generators made everyone feel safe and comfortable. The staffed advised us that the restaurant is open and serving meals, so we went there for dinner. Meal was perfect, staff were unfazed and worked like clockwork (serving over 50 people while we were there). Conditions outside the hotel felt chaotic with traffic and people, but inside was like a calm oasis. Well done to Hotel Plaza San Francisco! Well done and thank you to the staff. I would give you 10 stars, if I could.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Good fitness centre, if you want to have a work out.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Hotel Plaza San Francisco
Responded 2 weeks ago
Dear guest, we are delighted to hear about your positive experience at our hotel during the national power outage in Chile. We are glad that our staff provided excellent service and made you feel safe and comfortable during the challenging situation. It's great to know that you enjoyed the restaurant and the meal served. We appreciate your kind words and recognition of our efforts. Thank you for choosing Hotel Plaza San Francisco, and we look forward to welcoming you back in the future.
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Staying in this classy older hotel will make you feel special with friendly helpful staff, large comfortable room, on-site restaurant, fully equipped bar with live music and snacks and a delicious full breakfast. Located in a walkable area in the area of government buildings with easy walk to the subway. Not your typical cookie cutter new hotel and reasonably priced. You won't be disappointed.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Be sure to include the breakfast as it's first rate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a good hotel at a great price in the heart of Santiago near the government buildings and historic points of interest. The staff was excellent, hotel was very clean, amenities nice, rooftop bar was great for sunset drinks, and easy to walk to major points of interest. For the dollar, it would be hard to beat.
While the hotel is in well-kept condition- it is a bit dated, it is like walking into a 1990 Ralph Lauren time capsule in terms of the furniture, wood paneling, carpets, and overall design of the public spaces and rooms.
Also, this area of the city is very closed up at night- no restaurants to walk to etc. That was the only significant drawback. But, for $8 you can get a cab to the financial district where you have many restaurants to walk around.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The included breakfast was excellent.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded Apr 3, 2024
Thank you for sharing your review of Hotel Plaza San Francisco. We appreciate your detailed feedback on the location, amenities, and overall value of the hotel. It's great to hear that you enjoyed the rooftop bar for sunset drinks and found the staff and cleanliness excellent. We understand your comments about the hotel's dated decor and limited dining options in the area at night. Taking a cab to the financial district for more restaurant choices is a good tip. We hope you had a pleasant stay overall.
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Nottingham, United Kingdom24 contributions56 helpful votes
Be sensible and don’t stay out too late if you go out to eat, we found the food in the hotel excellent, obviously more expensive than on the street but for peace of mind and if you are of a slightly nervous disposition I’d stay in the hotel. For convenience, take tea bags or coffee in your luggage, the hotel provides only 1 tea bag and 1 coffee then charges you quite a hefty mark up for further supplies, There is also a Supermarket a short distance down the street, buy them there, much cheaper.
There are more places to choose from in the Santiago area.
PRICE RANGE
C$138 - C$204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza san francisco santiago, plaza san francisco hotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoSan Francisco / Centro Histórico
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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