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Hotel Plaza San Francisco

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About

#22 of 230 hotels in Santiago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Promociones Directas en nuestra web!

Location

Av. Lib. B. O'Higgins 816, Santiago 8320000 Chile
Name/address in local language
Hotel Plaza San Francisco
4.5
4.5 of 5 bubbles2,971 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Hotel Plaza San Francisco is celebrated for its prime location, a stone's throw away from Santiago's key attractions, which guests find incredibly convenient. The hotel's classic charm and old-world elegance resonate well with visitors, while the staff's friendliness and efficiency stand out in traveler feedback. Although the rooms are appreciated for their classical ambiance, some guests have noted the decor to be somewhat dated and encountered issues with room allocation. While the amenities and dining are seen as reasonably priced by some, others feel the breakfast lacks variety and certain amenities are overpriced.
Location
Central
Atmosphere
Charming
Rooms
Cozy
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Limited
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2,971Reviews67Q+A100Room tips
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Terry L wrote a review Apr 9
2 contributions
We stayed for 10 days in all, and would have been very happy to simply stay on for much longer. I think the single thing we personally would like to see different if we return sometime ... and we probably will ... would be a wider range of dishes offered in the dinner menu. If one’s stay were shorter, it would not be a problem because the dishes were very appetising and beautifully presented, but for someone staying for a while, a wider range of dishes would have been welcome. However, the staff in the dining area, the bell hops, the folk at reception, and not to forget the housekeeping girls were all so friendly and accommodating. And we do have to mention Claudia, the taxi driver who seems to work frequently (perhaps exclusively) for the hotel. We traveled with her in Santiago several times and she is a genuine character and a lot of fun. She also insists on performing her duties fully, not allowing us to handle our heavy luggage, for instance. At the airport when leaving, for example, she made us stand and watch while she unloaded all of our bags and loaded them onto two trolleys. Anyway, all of these folk did a lot to make our stay in Santiago pleasant and memorable. Terry and Leilei Little
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ztraveladdict wrote a review Nov 2023
New York City, New York226 contributions115 helpful votes
Hotel's Favourite
The hotel is nice, centrally located, walking distance from some points of interest. The staff was friendly and accommodating, gave me early check in at noon, per request. My room was cozy, pretty with classical ambiance. The bathroom was spacious, small jacuzzi tub.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from María Jesús Bujanda, Dueño at Hotel Plaza San Francisco
Responded Nov 29, 2023
Thank you, Ztraveladdict, for your review of Hotel Plaza San Francisco. We appreciate your positive feedback about the hotel's central location and friendly staff. It's great to hear that they accommodated your early check-in request. Your mention of the cozy room with a classical ambiance and spacious bathroom with a small jacuzzi tub highlights the comfort of the hotel. We hope you had a pleasant stay and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager52532382451 wrote a review Apr 2
1 contribution
Very friendly Hotel Staff and ample execellent aminities (this was our fourth vist to Chile and we had constantly the best Pisco Sour ever). Within walking distance of most of central Santiagos "must visit" location. All day security service makes one laugh at the tourist operastors advice NOT to stay in a Central Santiago Hotel. To visit Central Santiago you will still have to go there - even at staying in the much promotet hotels at Providencia.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Try to get a Minisuite on the 4th floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for sharing your experience at Hotel Plaza San Francisco. It's great to hear that you enjoyed the friendly staff, excellent amenities, and the best Pisco Sour in Chile. The hotel's central location and security services seem to have made your stay memorable. Your review will certainly help other travelers considering a stay in Central Santiago.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AdrianWhyte999 wrote a review Apr 1
Warrington, United Kingdom47 contributions8 helpful votes
This is our 2nd stay at the Hotel Plaza San Fransisco. The Staff here are wonderful. The Hotel is located in the heart of the city and easy to walk to various sights or a good base to book tours from. I arrived at this Hotel after just getting off my flight from Madrid and my luggage was delayed. The issue with this is I was due to take a cruise the following day which after sailing would not have made landfall for five days. The reception staff Genji arranged for me to take a return taxi with Claudia to the airport the following day for her to try and get my luggage. Claudia had grown men at the luggage claim department in the airport almost crying, which encouraged them to find my luggage using her persuasive tactics. I got my luggage due to Claudia but I know I would not have if she was not with me. This was a paid service offered and arranged by the Hotel reception Staff (excellent value). I can’t thank enough Claudia and all the reception staff, who all had a hand in this matter. An example of excellent service when I was so down and thought all was lost. The hotel bar is stocked with most drinks anyone could wish for and had live piano music while we were there. The bar also served a good variety of Bar Food and the restaurant had a good selection of dining options. Breakfast was good – again a good selection of quality fruits and some hot breakfast options. Rooms are clean and large. There is also a terrace bar which looked good although we didnt try this. The swimming pool was good, clean and my wife had it all to herself, towels were provided at the pool/spa. I would recommend this hotel to stay due to its location, quality service and its wonderful staff. One last comment THANKS CLAUDIA xx
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for sharing your detailed and positive review of Hotel Plaza San Francisco. It sounds like you had a wonderful stay with excellent service and amenities. The hotel's convenient location, attentive staff, and quality service seem to have made a great impression on you. Claudia and the reception staff's assistance in retrieving your luggage truly exemplified exceptional service. It's great to hear that you enjoyed the bar, restaurant, breakfast, and the pool facilities. Your recommendation speaks volumes abou
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jase77 wrote a review Apr 1
Napier, New Zealand55 contributions19 helpful votes
The staff are lovely and very friendly and helpful. Enjoyed our stay here as it is so central to the city and Chilean culture. We thought about Providencia , but here it is close to everything. Bar and restaurant staff great. We do not speak Spanish but got by.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: The ceilings are low, very low.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for your review, Jase77! It's great to hear that you enjoyed your stay at Hotel Plaza San Francisco. The staff sounds amazing and the central location must have been convenient for exploring the city and Chilean culture. It's always a plus when the hotel is close to everything. We hope you had a wonderful experience and made some great memories during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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REJB97 wrote a review Mar 2024
Atlanta, Georgia55 contributions13 helpful votes
This is a good hotel at a great price in the heart of Santiago near the government buildings and historic points of interest. The staff was excellent, hotel was very clean, amenities nice, rooftop bar was great for sunset drinks, and easy to walk to major points of interest. For the dollar, it would be hard to beat. While the hotel is in well-kept condition- it is a bit dated, it is like walking into a 1990 Ralph Lauren time capsule in terms of the furniture, wood paneling, carpets, and overall design of the public spaces and rooms. Also, this area of the city is very closed up at night- no restaurants to walk to etc. That was the only significant drawback. But, for $8 you can get a cab to the financial district where you have many restaurants to walk around.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: The included breakfast was excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for sharing your review of Hotel Plaza San Francisco. We appreciate your detailed feedback on the location, amenities, and overall value of the hotel. It's great to hear that you enjoyed the rooftop bar for sunset drinks and found the staff and cleanliness excellent. We understand your comments about the hotel's dated decor and limited dining options in the area at night. Taking a cab to the financial district for more restaurant choices is a good tip. We hope you had a pleasant stay overall.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David B wrote a review Mar 2024
60 contributions9 helpful votes
The hotel has a perfect location in downtown Santiago; the lobby is nice; the doormen were friendly and helpful and the steak was good at the restaurant. But there were too many negative aspects to recommend the hotel. Some parts of the hotel are not in good condition. Breakfast was more like what you would get at a mid-range motel in the US both in terms of choice and quality; there was nothing 5 star about it. I was allocated a lower room that the category I had booked. The hotel was supposed to block $100 on my card but they blocked 4 x $ 100; two of these were not released more than ten days after my stay and the hotel does not answer my emails.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Dear David B, we are truly sorry to hear about your disappointing experience at Hotel Plaza San Francisco. We appreciate your feedback and will strive to improve in those areas. Thank you for mentioning the positive aspects as well. Your comments are valuable to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frank L wrote a review Mar 2024
5 contributions
Old world elegance with all the charm with all the modern conveniences of today set in the centro area of Santiago. From the quaint, intimate, check in desks to Doormen and Bellhops, you feel at home and welcome. All of the service staff from the beautiful bar to the restaurants were kind, caring, and accommodating. The rooms are well appointed with everything one needs including a very comfortable bed, fluffy pillows, a Nespresso coffee pot, and lovely bathrooms. Lots of services are nearby and it’s only 20 minutes from the airport. Viator and other tours pick up right at the hotel making it convenient for using this as your base. Highly recommend!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for sharing your experience at Hotel Plaza San Francisco. It sounds like you truly enjoyed the old world elegance and modern conveniences at the hotel. It's great to hear that the staff was welcoming and accommodating, and that the rooms were well-appointed with comfortable amenities. The convenient location and nearby services make it a convenient choice for travelers. We appreciate your recommendation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren wrote a review Mar 2024
Overland Park, Kansas54 contributions8 helpful votes
This is a beautiful hotel with a historic touch. The staff are very kind and attentive. The rooms are nice and clean. We also had dinner in their restaurant and the food was great. I had the sea bass with beet risotto and it was wonderful. I’d stay here again!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you, Lauren, for your review of Hotel Plaza San Francisco. We're glad to hear you had a great experience at our historic hotel. Our staff takes pride in providing kind and attentive service, and we're pleased to hear you enjoyed our clean rooms and delicious restaurant. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gaye wrote a review Mar 2024
Nottingham, United Kingdom4 contributions
Great bed and pillows. Had air conditioning which helped sleep.Quiet room.Friendly staff helped arrange transport to airport etc.Good location and not far to walk even to the cable car unless you are not mobile.Large choice of food for breakfast etc
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from María Jesús Bujanda, Owner at Hotel Plaza San Francisco
Responded 1 week ago
Thank you for your review, Gaye. We're glad to hear you had a great experience at Hotel Plaza San Francisco. The comfortable bed, air conditioning, quiet room, and friendly staff are all key aspects of a pleasant stay. We're happy to know that the location and breakfast also met your expectations. Your recommendation is very much appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$135 - C$195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza san francisco santiago, plaza san francisco hotel
LOCATION
ChileSantiago Metropolitan RegionSantiagoSan Francisco / Centro Histórico
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Plaza San Francisco (C̶$̶1̶9̶1̶) C$137 - UPDATED 2024 Prices, Reviews & Photos (Santiago, Chile) - Tripadvisor

Frequently Asked Questions about Hotel Plaza San Francisco
Which popular attractions are close to Hotel Plaza San Francisco?
Nearby attractions include Teatro Municipal de Santiago (0.3 km), San Francisco Church (0.08 km), and Barrio Paris Londres (0.1 km).
What are some of the property amenities at Hotel Plaza San Francisco?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Plaza San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Plaza San Francisco?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Plaza San Francisco?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hotel Plaza San Francisco?
Conveniently located restaurants include Restaurant Bristol, La Serrana, and Quijote Restaurant.
Are there opportunities to exercise at Hotel Plaza San Francisco?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Plaza San Francisco have airport transportation?
Yes, Hotel Plaza San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Plaza San Francisco located near the city centre?
Yes, it is 0.7 km away from the centre of Santiago.
Are any cleaning services offered at Hotel Plaza San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Plaza San Francisco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.