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Hotel Plaza San Francisco

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#20 of 194 Hotels in Santiago
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Hotel Plaza San Francisco
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1,212 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Plaza San Francisco
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Showing 378: English reviews
Bamako
Reviewed 4 April 2012

I stayed here for a week on business. I did not find any fault with the hotel except for the check out, which was unacceptably slow. That is unfortunate since it is the last interaction of the guest with the hotel. Otherwise, I enjoyed staying here and would gladly do so again. I arrived before midday on a Sunday when...

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Helpful?
Thank Jeliya
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear guest: Thank you ver much for your detailed opinion on our services. We apologize for the problems you had checking out. We'll be waiting to have you back soon. Best Regards, Hotel Plaza San Francisco

Toronto,Ontario,Canada
Reviewed 27 March 2012

We have such a good laugh when we realized that all the soap dishes and toiletries tray are glued onto the counter. I was kind of relieved when I lifted up the brushing cup! The altitude of the front desk staff are terrible.The only help I received when asking them to send out a post card is, " No, You...

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Helpful?
2Thank dennisk32
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest, We want to apologyze for all the problems you had in your stay. Every guest is important for us and so is your opinion, so we appreciate your comments and we will check our procedures inorder to give a better service. Best, HOtel Plaza San Francisco

New York City, New York
Reviewed 14 March 2012

I stayed in room 1005 for three nights during my exploration of Chile. The location was really great since it was close to downtown, and it was very convenient to the airport as well. The hotel is situated right by a Metro station so we didn't have any problems getting to different parts of the city. The room itself was...

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Helpful?
Thank Tomochan
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you very much for your comment about our hotel. We are happy to know you had a good stay and enjoyed our country. Best, Hotel Plaza San Francisco.

Noosa Sunshine coast queensland
Reviewed 1 March 2012

We checken in on January 27 ,2012 to a superior room that was tired and shabby.The biggest disappointment was the poor attitude of the staff...Our view was a concrete patio and driveway and when I offer to pay additional for an upgrade I was told we were in the best room...It is obvious that there is a low moral with...

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Helpful?
2Thank ThehappyTwosome
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear guest: We are really sorry about what happened to you during your stay. Of course this is not the service we are used to offer. We apologize for all the problems you had and we are going to work on the service. Best, Hotel Plaza San Francisco

Richmond, Virginia
Reviewed 17 February 2012

The hotel was very nice (really more 4* than 5*), our room was excellent (corner), the staff was very helpful. But if you are staying any more than two nights the location is not the most desirable. Walking distance to the downtown but the area around the hotel does not have a lot of restaurants that you can walk to.

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Helpful?
Thank JacquiKay
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear guest: Thank you very much for your comment. We are glad to hear you had an enjoyable stay. Best, Hotel Plaza San Francisco.

Hartford, Connecticut
Reviewed 17 February 2012

I was in room 105 and the traffic noise was louder than the tv at night. Room was nice and comfortable, I just used hotel as a sort of base camp. Did not do anything but sleep there.

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Helpful?
Thank Travelloverdelmundo
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for your comment. We are working to give our guest a better stay. Best, Hotel Plaza San Francisco

Texas
Reviewed 16 February 2012

Stayed here night of Jan 30,212. Overall this is a good hotel, small and boutique. Service is good and restaurant is fine. Good location makes a difference. Rooms are small and need updating as does the entire hotel. Having stayed just one night hard to give a long review.

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Helpful?
Thank TXtraveler67_71
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for your comment. We'll be working hard this year to improve and update our facilities and rooms in order to give our guest a better stay. Best, Hotel Plaza San Francisco

Brisbane, Australia
Reviewed 11 February 2012

Amazing accommodation and the absolute best location, right beside the La Iglesia de San Francisco, dating back to 1572, the oldest standing colonial building in Santiago. Easy walking distance to so much in Central Santiago. Enjoyed everything about this hotel

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Thank AvidTravellers56
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear Guest: Thank you for your comment. We are glad to hear that you enjoyed your stay. Best, Hotel Plaza San Francisco

Toronto, Ontario
Reviewed 6 February 2012

The hotel was an old but classy place. The service everywhere (front desk, room,etc) was excellent. Everyonhe was helpful. The bedroom was spacious and clean. The breakfast was excellent and plentiful. However, we found the lobby was dark and dingy. The exercise room was just OK. The main problem we found here was the downtown location. There were few decent...

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Helpful?
Thank skymark
Phoenix, Arizona
Reviewed 3 February 2012

I understand that travelers do not have time for everything. I was rushed & needed cards from my vacation mailed. I gave the desk clerk an extra 10,000 pesos ($29 USD), but no one has ever received a card. (I addressed one do myself). Dishonest staff taints this hotel. I loved the dinner in the restaurant. This place is OVERPRICED!...

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Helpful?
2Thank MRRONALD
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review

Dear guest: We apologyze for the problems you had in your stay, we are going to check what happened. Thanks for your opinion about our restaurant. Best, Hotel Plaza San Francisco

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Plaza San Francisco is the only five star Hotel sustainable in the center of the city. Known for its excellent and warm service with 25 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 

Additional Information about Hotel Plaza San Francisco

Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Price Range: $169 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, HotelsforEveryone, Travelocity, Hotels.com, Agoda, Priceline, Cheap Tickets and Odigeo so you can book your Hotel Plaza San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#11 Family Hotel in Santiago
#14 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza San Francisco staff and other travellers.
28 questions
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Greenville, South Carolina
over a year ago
Salisbury, United Kingdom
boston
1 month ago
The Bahamas
Ormond Beach, Florida
3 months ago

See all questions (28)

Questions? Get answers from Hotel Plaza San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The front N/E corner room on the 8th floor was excellent. The sun in the morning was lovely, the Aircon was quiet & effective).”
 of 5 bubbles andrewe516, 6 Oct 2016 | Read review
“Rooms and hallways were quiet. Rooms have different lay outs and the size of the bathroom can vary from functional to luxurious.”
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“higher floor and off street.”
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