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Su Merced

Coronel Santiago Bueras 121 Merced 120, Santiago Chile
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Traveller (192)
Room & Suite (104)
Dining (37)

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About

#15 of 230 hotels in Santiago
Location
Cleanliness
Service
Value
This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 10 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Wifi
Bar / lounge
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Room features
Air conditioning
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Park View
Boutique
Languages Spoken
English, Spanish

Location

Coronel Santiago Bueras 121 Merced 120, Santiago Chile
Name/address in local language
Su Merced
449Reviews13Q+A74Room tips
Traveller rating
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Andrew M wrote a review Jan 2020
Pennsylvania, United States42 contributions38 helpful votes
We stayed 5 days in January, renting 4 rooms. No problems at all. Very clean. Hosts were always helpful. Had a problem with the Air conditioner and someone came right away and repaired it. Very clean. Beds very comfortable. A relaxed ambience. Shared space with other guests is clean. This is near where some of the demonstrations have been, so there is graffiti in the neighborhood. There were a few minor incidents with demonstrations in the circle, but these do not affect the hotel guests. There are lots of great restaurants nearby and it is easy to walk to a lot of museums and cathedrals and parks. Owners were very solicitous and provided great advice on things to do. They spent time discussing options and answering questions. Very friendly. The french press in the kitchen broke and they got a new one right away. They are very focused on providing excellent service and hospitality.
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Date of stay: January 2020
Cleanliness
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Room Tip: A couple times there was noise, but I think it will be quiet after the upcoming...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul C wrote a review Jan 2020
Honolulu2 contributions3 helpful votes
Stayed here for a ski trip and it was very convenient. Everything you need to see is within walking distance from the hotel. Very safe area with lots of shops and restaurants around. Subway is just a few minutes walk away. Highly recommended!
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Date of stay: August 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eric G wrote a review Sep 2019
College Park, Maryland103 contributions41 helpful votes
Santiago is a very walkable city and this location is a fantastic starting point. This is located next to a traffic circle which is sort of a center point for the city, and you can find very cool neighborhoods in each direction from here. The rooms are clean and comfortable. We had one of the top floor rooms and the view from the balcony (and the balcony itself) was worth it. The bathroom was a bit compact but clean and bright. The breakfast was great. There is a nice wine selection in house if you want something for your room. We had an issue with our AC one night and they tried to fix it (at 11pm) and were unsuccessful, so they shifted us to another room for the night. There were a couple of small communication issues with the front desk over the course of our stay, but overall they were helpful and friendly and we would happily stay here again.
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Date of stay: December 2018
Rooms
Location
Service
Room Tip: The balcony rooms are lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Larry P wrote a review Mar 2019
Colton, Oregon79 contributions58 helpful votes
Had a wonderful stay at this lovely hotel which had small but quiet, comfortable, well appointed rooms in a central location. Staff was friendy and very helpful, Maria helped out in translation and finding a dentist when I had a dental emergency and my wife was robbed (be aware of pickpocketing when you are out and abot)
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Date of stay: February 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barb wrote a review Feb 2019
Coastal South Carolina, South Carolina34 contributions4 helpful votes
We stayed 3 nights in a larger comfortable room on the top floor of this hotel. The room had a good-sized balcony looking toward a large park. The breakfast area was closed for remodel, and the cafe about a block away was used for breakfast, or delivery was available. The friendly, helpful hosts (Andrew, Maria, Philippe) we’re so nice to do anything we asked. They all spoke English, and gave us good tips for eating and sightseeing. Andrew worked hard to find us another taxi to the airport early on Sunday when our guy did not show! The location was very good for walking to Lastarria or Bellavista- no vehicle needed.
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Feb 25, 2019
Dear Barb, Thank you for sharing your experience about your stay at Su Merced Hotel on TripAdvisor. It is good to know that you had a good time. Also, thank you for mentioning our staff (Andreas, Maria and Felipe). We always try our best, so we are more than happy to hear that your stay was comfortable and that we could help you. Our central location is one of our best features because the hotel is surrounded by tourist spots, we are glad that you enjoyed. Hope you had a good return to home. Kind Regards || Su Merced Hotel Boutique
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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margaret a wrote a review Feb 2019
Annan, United Kingdom4 contributions2 helpful votes
stayed 6 nights last week and loved every minute. the location was the ideal situation, the room on the top floor was perfect and the staff were just brilliant so friendly i was even given a gift as we arrived on my birthday
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Date of stay: February 2019
Rooms
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Feb 21, 2019
Dear John. How are you? I hope you like your gift for your birthday. For us the guest is very important and the idea is to make you feel at home. Thank you so much for your review and evaluation. We hope to see you again in the future. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickswlon wrote a review Feb 2019
Teddington, United Kingdom477 contributions319 helpful votes
I stayed here for two nights in the penthouse room with a balcony and it was excellent. The staff was very helpful and friendly and this was the most important part of my stay. The room was also excellent, with a balcony for pre dinner drinks. The hotel is is in a good location and I walked everywhere. I would thoroughly recommend this hotel to future travellers.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Feb 21, 2019
Dear Nick, We are very glad that you enjoyed our services. The best place for pre dinner drinks is the balcony so you were in a beautiful room. Thanks again for your feedback! Hope you had a great return! Have a good day! Kind Regards || Su Merced Hotel Boutique
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paubranco wrote a review Feb 2019
United States518 contributions606 helpful votes
In this part of Santiago, in this price range, what you get is the Su Merced: very small room, in small building, where the charm factor is too compromised as a consequence of the small spaces. Oh, well. Location is best part of the city, although it is on a busy street and the windows are not double-paned. Staff is very good and the owner is on site monitoring his investment. In hindsight, in this part of a city of this size, it’s probably preferable to go for a big, modern hotel. One note: there are two entrances facing two separate streets which caused confusion for the taxistas. Su Merced ought to clarify this with the online booking websites.
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Date of stay: January 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Feb 7, 2019
Dear Paubranco, Thank you very much for letting us know your opinion and experience in Hotel Su Merced. We apologize that we did not reach your expectations. We try to improve every day and make our guests feel at home. We hope you have had a good return to your home. Have a nice day! Kind Regards || Su Merced Hotel Boutique
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert B wrote a review Jan 2019
Cuenca, Ecuador4 contributions1 helpful vote
Friendly staff, located close to great restaurants, comfortable and clean. Breakfast was very good and served to order. No road noise. From check in to check out it was a good experience. Many of Santiago's top restaurants are in this sector. Safe area.
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Review collected in partnership with this hotel
Date of stay: January 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Feb 7, 2019
Dear Robert, Thank you for mentioning our staff, breakfast as well as the location We always try our best to satisfy all the needs of our guests, so we are more than happy know that your stay was comfortable. Hope you had a great return. Kind Regards || Su Merced Hotel Boutique
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GiganticHibiscus wrote a review Jan 2019
Cape Town5 contributions3 helpful votes
Excellent choice for me as a solo woman traveler - the hotel was conveniently located so I walked everywhere. Beautiful old building overlooking the Park. My room was very clean and comfortable and the staff are friendly and helpful.
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Review collected in partnership with this hotel
Date of stay: December 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Seb_Cortes, Director de Relaciones con Clientes at Su Merced
Responded Jan 22, 2019
Dear JennJenn7, Thank you very much for sharing your comments and experience at Su Merced Hotel. As you said we are near to a lot of attractive places to visit. I'm very glad that you enjoyed. Thanks for mention the room and our staff. We appreciate it. Thanks for choosing us! Kind regards || Su Merced Hotel Boutique
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
ChileSantiago Metropolitan RegionSantiagoSanta Lucia
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Su Merced - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Su Merced
Which popular attractions are close to Su Merced?
Nearby attractions include Patio Bellavista (0.4 km), Barrio Lastarria (0.4 km), and Parque Forestal (0.3 km).
What are some of the property amenities at Su Merced?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Su Merced?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Su Merced?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Su Merced?
Yes, street parking is available to guests.
What are some restaurants close to Su Merced?
Conveniently located restaurants include Holy Moly, Chipe Libre - República Independiente del Pisco, and Bocanariz.
Does Su Merced have airport transportation?
Yes, Su Merced offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Su Merced?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Su Merced?
Many travellers enjoy visiting Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía (1.7 km), Ex Congreso Nacional (5.4 km), and Intendencia de Santiago (1.6 km).
Does Su Merced have any great views?
Yes, guests often enjoy the park view available here.