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Su Merced

380 reviews
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Traveller (181)
Room & Suite (107)
Dining (33)
Overview
  • Excellent69%
  • Very good26%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“boutique hotel”(38 reviews)
“great location”(34 reviews)
“parque forestal”(9 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Suites
Bar/Lounge
3.5 Star Hotel
All hotel details
Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (380)Write a Review
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170
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Show reviews that mention
All reviewsboutique hotelgreat locationparque forestala lovely small hoteltop floorwalking distanceone night stayspeak englishwalked everywheremodern roomscentral locationtourist sitesstayed nightschililastarria neighborhoodbeautiful parkgreat area
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1 - 5 of 241 reviews
Reviewed 2 weeks ago

This is a nice small hotel with helpful service staff, especially hostess Andrea. The breakfast was adequate and served when we needed it. Su Merced has convenient access to the Bellavista and Lastarria restaurants and shops.More

Review collected in partnership with this hotel
Thank hawkeye4925
Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 1 week ago

Dear Hawkeye4925, We really appreciate your evaluation and the mention to our staff, we always try to deliver the best service by being attentive and cordial, we also strive to provide our guests with the most information about our environment and our city in general,...More

Reviewed 3 weeks ago

Upon arrival, and after my private guide had dropped me off and left (and even came inside with my bags,) I was told by the man at the reception that they did not have a room for me. He said that they had electrical problems...More

Thank TravelingTexasGal
Reviewed 3 weeks ago

A nice little hotel with friendly and helpful staff. It's really only suited to a one night stay as the communal lounge is tiny and the top floor terrace has now gone! One serious problem in our room was the noise from the water pump...More

Thank rogerandwendy
A TripAdvisor Member
41
Reviewed 4 weeks ago

We found reception staff very helpful and very patient in dealing with a very tired guest (me) who managed to mess up locking the room safe twice! Breakfast was very good and amongst the nicest of the hotels in which we stayed on this trip....More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 2 weeks ago

Dear Guest, Our main task and mission is to help our guests in the most pleasant and helpful way possible by giving you the most information and help you need. The location is perfect for our guests to enjoy the tourist attractions that our neighbourhood...More

Reviewed 4 weeks ago

Su Merced is in a fantastic location - on a fairly quiet side street but very reasonable walking distance to down town sites. The room we had was quite small, but it was tasteful and nicely appointed. The staff were exceptional - providing excellent recommendations...More

Review collected in partnership with this hotel
Thank Sally M
Response from Seb_Cortes, Director de Relaciones con Clientes at Su MercedResponded 2 weeks ago

Dear Sally M, We really appreciate your comments about our staff, we work every day to deliver the best service. We try to adapt to the needs of our guests, delivering the best information. In Santiago you will have the opportunity to discover more things...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Airport Transportation
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$114 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Santiago
#41 Business Hotel in Santiago
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$114 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Santiago
#41 Business Hotel in Santiago
Room types
Non-Smoking Rooms, Suites
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Traveller (181)
Room & Suite (107)
Dining (33)
Family and Play Areas (1)
Questions & Answers
Ask a question
Shannon J
6 October 2017|
AnswerShow all 2 answers
Response from Caitlin K | Reviewed this property |
About 30 minutes - fairly close!
1
Vote
Valerie D
5 May 2017|
Answer
Response from Seb_Cortes | Property representative |
Hello Mrs Valerie First of all, thanks for your question. All our rooms have blow dryers. If you have any other question about the hotel or about our services please let us know by TripAdvisor or by email to info... More
0
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Google Translation
susbuff
31 August 2015|
Answer
Response from tbertoglia | Property representative |
Dear customer I'm confirm you that the hotel has an elevator from the street level to the 4th floor (the highest one). Best regards
0
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Room Tips
"Book a different hotel to be sure you have a room upon arrival"
Read review
"This is one of my favorite hotels where I've stayed out of the USA. It was clean and modern but not too..."
Read review
"The basic rooms are fine but a little compact. The next step up is well worth it."
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"There are only 4 rooms per floor and our rooms were on the third floor and overlooked the park."
Read review
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