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The Renaissance Santiago Hotel is celebrated for its sophisticated atmosphere, complete with good music and tasteful decor that complement the stunning views. Guests are often impressed by the hotel's spotless environment and array of high-quality amenities, including diverse dining options, a top-notch gym, and a luxurious spa.
Situated conveniently near shopping, dining, and city attractions, the hotel's location also wins accolades for safety and accessibility. While most find the rooms comfortable and well-appointed, service levels can vary, with some travelers encountering room readiness issues and front desk inconsistencies.
Location
Convenient
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Director General at Renaissance Santiago Hotel
Responded 2 weeks ago
It is especially gratifying to read that you appreciated our distinctive rooms, our modern facilities and the friendly service of our ambassadors. I will pass on your kind words to our entire team as I know they will be happy to know that their dedicated work has been recognised
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my second stay here, the first was 3 years ago for business just after COVID reopening when services were understandably limited. This visit was for vacation and perfect.
My wife and I arrived early morning after a red eye flight and fortunately a room was available for early check in so we were able to rest and freshen up. Sebastian was very efficient at check in and has been with this property for years.
The location is a short walk to a large mall with restaurant options and where there is a main stop for the city hop on / hop off bus is very convenient.
Rooms are well appointed. Marcela in the morning, and Javiera in the afternoon are wonderful hosts for the club lounge which has a very plentiful and good quality of food and beverages, comfortable furniture and a great view of the Andes and local neighborhoods.
Quality of sushi at the Asian restaurant is good, the Sky Bar has a a fun atmosphere and the pool area is very relaxing.
Gym is fairly small but functional and it’s nice to have a steam room and sauna.
While not a resort, it feels like a mini resort, and good for both business and pleasure.
One of the best Renaissance properties and I’ve stayed at many as a Lifetime Titanium member.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip: If you don’t have status, but can afford it and will use it, pay for club lounge access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Propietario at Renaissance Santiago Hotel
Responded Dec 9, 2024
Thank you very much for sharing your experience at our Renaissance Santiago hotel, where luxury and sustainability go hand in hand! We are glad to know that you enjoyed your stay with us and that your experience was positive
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We stayed at the Renaissance Hotel in Santiago for one night to recover from the long flight from the US. Because US flights always arrive early in the morning in Chile, we reserved the previous night to ensure an 8 am check-in. Indeed, our room was ready and waiting when we arrived. We used Bonvoy points for the reservation, and the cost for 2 nights was a great bargain compared to most US Marriots.
Everyone on the staff was super helpful and friendly. As Titanium members, we had access to the Club where we could have dinner and wine that evening (mostly light food, but very good quality and enough choices for anyone). Breakfast was also available in the Club in the morning and snacks and drinks during the day.
I especially want to mention the Club hostesses Javiera and Marcella. They were very friendly and helped with any special dietary requirements and drinks. It was a pleasure to be in the Club, and I would definitely encourage others to pay the extra fees for entry if your status requires that.
Our room was excellent: quiet and comfortable. The bathroom has two sinks, and there were washcloths - which is something of a luxury outside the US.
The hotel is within walking distance of the huge Parque Arauco mall, where you can shop forever and find many restaurants. You can also get on the hop-on/hop-off bus for a tour of the city, which we did and recommend.
We wished we had planned to stay a second night.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Use Bonvoy points to book if you can. About 20 min from the airport without traffic but can take...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Propietario at Renaissance Santiago Hotel
Responded Nov 25, 2024
It is especially gratifying to read that you appreciated our distinctive rooms, our modern facilities and the friendly service of our ambassadors. I will pass on your kind words to our entire team as I know they will be happy to know that their dedicated work has been recognised
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Great hotel, good service from Juan and Sebastian at reception. Omar, Juan and Cristian chef, Javier in the bar and of course Magdalena in room cleaning. Thank you for your attention and willingness to take care of us well. The view of the Andes Mountains is wonderful. I suggest better presentation of desserts and ice cream in room service, for the slightly higher value we had more expectations. Thank you. Sandra C.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Renaissance Santiago is a well priced hotel in the Marriott Bonvoy family that offers well appointed rooms, good service, and an excellent club lounge.
While we did not get an upgrade for our 5 night stay as a Titanium, the hotel was able to provide connecting rooms on the club level and excellent service. At check-in, and with respect to a generous late checkout, we were helped by Joaquin.
We were assisted before arrival by Valentina, who helped us organize our tours and transport and assisted by front desk manager Sebastian, who personally greeted us multiple times during our stay.
Throughout our stay (and even when we visited other areas of Chile and stayed at other hotels) we utilized the services of head driver Herbert who made our tours memorable. He was multilingual, professional, and caring throughout our journey. He worked with us to adjust our schedule due to the kiddos and to make sure our journeys were memorable. Moreover, when he saw us on days where we did not book his services, he always insisted on taking us where we needed to go--that is true hospitality.
In the lounge, we were serviced by a number of individuals including Natalia & Luis who always welcomed us and tended to our needs. The lounge was always well stocked during breakfast and evening service, and we were always treated well in a comfortable and quiet environment, which was the perfect retreat we needed after long days.
I cannot recommend this hotel enough for business or pleasure.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Propietario at Renaissance Santiago Hotel
Responded Jun 17, 2024
It is especially gratifying to read that you appreciated our comfortable rooms, our facilities and the friendly service of our ambassadors. I will pass on your kind words to our entire team as I know they will be happy to know that their dedicated work has been recognised.
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location, easy access to business areas. Some rooms offer city or mountain views and free Wi-Fi and 24-hour room service
Leisure facilities include a fitness centre, an outdoor pool, and a spa with massage and facial care. Breakfast is also very rich, many choices!! Excellent quality The atmosphere of the restaurant is stylish and enjoyable while enjoying the food. Breakfast colours include bread, pastries, lamb bread, fresh fruit, wheat and yogurt. In addition, the restaurant also offers hot dishes such as fried eggs and pancakes, to meet the needs of different tastes!
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Date of stay: June 2024
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 3 nights using points. Front desk staff is totally untrained to work at a 5 star hotel. I spoke to Karen before arriving at the hotel and informed her that we have a third person in our room. She told me that there will be $60 USD per day charge for the third person. I wanted to cancel our stay and book at nearby doubletree by Hilton. She put me on hold and then told me that they will waive this charge if no extra bed is needed. We arrived at 12:30 am at the hotel and th front desk person said that we need to pay this charge. Even though we changed our room from a king room to two double beds, with no upgrade, we have titanium status. If you book a room with 3 people, reservation confirmation will not say anything about third person charge, it will be told to you only at check in, whether you require additional bedding or not, you have to pay. The night supervisor was in bathroom for 20 mins and could not be reached. We finally gave in got the room after 1 pm. This charge is under dispute with the credit card now. Front desk staff never greets guests as they pass the lobby. We were given late checkout till 4 pm, but the person did not inform me that we need to come to the front desk in the morning to get new keys. We came back to the room after massage at 1 pm and keys did not work. Instead of sending new keys to the room, they asked me to come down in my robe. There were 3 people at front desk doing nothing. One of them could have brought keys to our 11th floor room. My ID was not even checked before issuing new keys. Lounge staff was excellent. Massage was great. Towels were old and rough, 3 star hotel quality at best. They charge you if you use more then two coffee pods each day. Front desk interrupted us by calling at 11:30 pm at night to inform us about a tour pickup at 8 am next morning. All they had to do was drop a note under our door. We booked the tour, so we knew about the pick up time.
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Date of stay: January 2025Trip type: Travelled with family
Room Tip:Â During our stay, hotel had an event on Thursday with live DJ from 7 to 10. Only one couple showed...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Propietario at Renaissance Santiago Hotel
Responded Jan 11, 2025
Thank you for taking the time to tell us about your experience while staying with us. Your reception experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for not meeting your expectations. I have shared your comments with the reservations department leadership team to ensure that the necessary guidelines are implemented and reviewed to prevent unawareness of charging for the extra person in the room from the time of reservation from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
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I spent three nights at the Renaissance Hotel as I have status with Marriott. My room rate was to include breakfast each day. The first two nights before departing to Easter Island I was told they could upgrade me to the club level and they then charged me $50/night even though the club lounge was closed (it was a weekend) and I had status with Marriott. So I was unable to eat breakfast or have club lounge access. The room on the club floor was no better than the room I had when I returned from Easter Island on a non-Club floor. When I returned the following week for an overnight stay before mingling to the USA, I was again told that breakfast was included in my rate but their hotel was hosting a conference so I could eat my breakfast in the club lounge. What they failed to tell me was that breakfast was only served until 10:30 am, so when I went for breakfast there was no food. I then went down to the restaurant who denied to seat me as I was not with their conference group. I enquired at the desk how I could eat breakfast. They told me I could order room service- but I would have to pay extra. They would not credit me the amount I had paid in advance for my room with breakfast included. Overall, the room was clean and comfortable (hence my 2 star rating) but the service and guest relations at the front desk were awful. I didn’t get what I paid for, paid extra (for club access on days when they knew club was closed) and having Marriott status gave me no privileges. I cannot and do not recommend this property. Not will I recommend this property to friends and business associates traveling to Santiago.
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Date of stay: September 2024Trip type: Travelled solo
Room Tip:Â Make sure you get what you paid for or demand a refund!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diego Rodriguez, Propietario at Renaissance Santiago Hotel
Responded Sep 6, 2024
First of all, we would like to thank you for taking the time to share your experience at our hotel on TripAdvisor. We are deeply sorry that your stay did not meet your expectations and we apologize for any inconvenience you experienced. In relation to the opportunity presented with your breakfast, it was indeed always included in our main restaurant during breakfast hours (6:30am-10:30am, access to the executive lounge is free for our platinum, titanium and ambassador members, we regret that have not been able to enjoy our services, especially considering that they, together with the schedules, are available at the entrance to the executive lounge. Internally, we are going to reinforce with our Ambassadors so that they indicate this information to our guests and from now on this type of problem does not occur. drawbacks. Once again, thank you very much for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had to fight with the front-desk for 30min to request a junior suite as a platinum elite and the story changed many times (sold out, not upgrade eligible, a charge to upgrade ect) and the end result is that they didn't prioritize cleaning the room (it was already 5pm) but I could switch rooms a few hours later (which I declined). This was after I chatted the hotel the night before telling them I really valued the upgrade for this 2-night stay where they offered me a paid upgrade (which I declined). Lounge was closed night of arrival for private event (no notice from hotel) but I went the next night and it's a worse offering than most US lounges. The breakfast buffet was pretty weak with poor service (wasn't even offered a coffee). Would stay away if you value elite benefits!
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Rinaldi, With respect to the delivery of suites, they are subject to our availability, however, it is important to inform that at the time of your check in and during your stay you were granted an Upgrade Room to Marriott standards, which was located on the highest floor of the hotel, in the corner sector and with better amenities than standard room. I greatly regret the inconvenience of the closing of our Club Lounge, indeed our Hotel hosted a private event, which led to the closing of the Executive Lounge. We appreciate your feedback as it gives us the opportunity to improve and extend your comments to all departments of the hotel, with whom we will work together to polish our operation. Sincerely, Melissa Yanez Front Office Manager Renaissance Santiago Hotel
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The beds are excellent, the rooms are cleaned every day, the entire room is kept very clean, especially the carpets. The bathrooms have everything you need to clean yourself, maintaining the dispensers with enough product. You have breakfast at another level, very complete and varied. But the best thing is the attention of the staff, in the restaurant they are past today, Milaray served us with great affection. The collaborators ensure that the clients feel well pampered. Definitely super recommended. The taxis are spectacular, especially Mr. Santiago.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good afternoon. Dear Dorin. currently our club is open from 7am to 10pm, here you can get drinks (water, coffee, tea) and snacks (dried fruits, cookies and/or fruits). breakfast and cocktails are served in our main restaurant and bar on level -1
There are more places to choose from in the Santiago area.
PRICE RANGE
C$204 - C$429 (Based on Average Rates for a Standard Room)
LOCATION
ChileSantiago Metropolitan RegionSantiagoVitacura
NUMBER OF ROOMS
179
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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