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Renaissance Santiago Hotel

1,060 reviews
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Traveller (589)
Room & Suite (171)
Dining (88)
Overview
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.5 Star Hotel
All hotel details
Offers from Renaissance Santiago Hotel
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,060)Write a Review
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446 results
Traveller rating
359
58
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6
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359
58
21
2
6
Show reviews that mention
All reviewsthe executive loungegreat hotelescuela militarparque araucochilisteam roomconcierge staffthe entire staffrooms are modernshopping malllarge mallrain showerbusiness tripupscale neighborhoodandes mountainsrooftop barwould highly recommend this hotel
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1 - 5 of 446 reviews
Reviewed yesterday

The staff at Renaissance went above and beyond with every inquiry and request during our 4-night stay. At the front desk, Christopher was always super-friendly, and driver Patricio drove us whenever and wherever we needed to go. Cocktails outside, amazing breakfast buffet, and incredible sushi...More

Thank Jennifer G
Reviewed 1 week ago

The hotel is clean, the view is nice, rooms are relatively quite. The breakfast choices are limited, the waiters do not speak english and i do not recommend to eat in that hotel. Very average dinner with really bad service.The hotel is far from the...More

Thank leramd30
Reviewed 1 week ago

We had another overnight in Santiago before flying home following a three week vacation in Chile. The hotel was welcoming and accommodating to our needs. We arrived late at night and we went to the D-Bar for drinks and a light meal. Ygnacio is a...More

Thank Eileen V
Response from Melissa Y, Manager on Duty at Renaissance Santiago HotelResponded 1 week ago

Dear Eileen V, Thank you for taking some of your time to share your review with us. It is very important in our continuous search for excellence service. I'm glad to see you enjoyed our time with us and that our ambassadors gave you the...More

Reviewed 1 week ago

It has the potential to be a great hotel, but when the staff and management DO NOT CARE about serving raw eggs to the customers that is a MAJOR issue. I'm not talking about a little bit undercooked, I'm talking about taking liquid eggs and...More

Thank 933katherinek
Response from Melissa Y, Manager on Duty at Renaissance Santiago HotelResponded 1 week ago

Dear 933katherinek, Reading your feedback here on TripAdvisor I am very sorry to learn that your recent stay with us was not according to your expectation. Within the days you specified that the eggs presentation at the Executive Lounge were not as they should, the...More

Reviewed 2 weeks ago via mobile

Spent 2 nights here after 6 weeks of travel. I'm lifetime platinum with over 1400 Marriott nights. The service by ALL employees was nothing short of spectacular! When you ask someone a question they press you to offer anything else they can help with. I...More

Thank Scott R
Response from Melissa Y, Manager on Duty at Renaissance Santiago HotelResponded 2 weeks ago

Dear Scott R, It is so rewarding to read such kind comments and on behalf of everyone at the Renaissance Santiago, we thank you for having taken the time to share your experience. We are glad to hear you had a great stay and we...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room Service
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$164 - US$958 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Santiago
#2 Green Hotel in Santiago
#3 Luxury Hotel in Santiago
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$164 - US$958 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Santiago
#2 Green Hotel in Santiago
#3 Luxury Hotel in Santiago
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Traveller (589)
Room & Suite (171)
Dining (88)
Pool & Beach (25)
Amenities (16)
Family and Play Areas (11)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
KB14667
9 January 2018|
AnswerShow all 3 answers
Response from Melissa Y | Property representative |
Dear KB14667, Greetings from Renaissance Santiago Hotel Of course it is possible, we have a storage and you can deposit your baggage in that place. I´m at your disposal Warm regards,
0
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Bobbi8345
1 October 2017|
AnswerShow all 9 answers
Response from Melissa Y | Property representative |
Dear MiteshP, Greetings from Renaissance Santiago Hotel. We do offer both transportation. Our Navigator "Concierge" can help you with this information. Have a good day!
0
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Google Translation
tinarenee2017
19 August 2017|
AnswerShow all 4 answers
Response from Melissa Y | Property representative |
Hi tinarenee2017 Greetings from Renaissance Santiago Hotel, Our web site is Marriott. Have a good day!
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Room Tips
"Rooms are quiet and the beds are very comfy!"
Read review
"The mountain views are spectacular."
Read review
"Pay to stay on Concierge floor where lounge is located"
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"All the rooms are nice. I wasn't inclined to spend much time looking out the window..."
Read review
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