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Mercure Santiago Centro

MercureUS$101*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$122*
US$101*
US$105*
US$105*
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Mercure Santiago Centro
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997 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Santiago Centro
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Showing 202: English reviews
Phoenix
Reviewed 4 weeks ago

After a week hiking in Patagonia and trips with star observing at night in Atacama desert in the Atacama Lodge, we needed a rest before the return flight. My friend picked this location due to the central location and good reviews. We were not disappointed rather found everything excellent (well with exception of the underprepared bakery products in the otherwise...

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Thank Daud
Mercure S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Daud, Thank you for commenting about your experience at the hotel on Tripadvisor. It is always a pleasure to receive positive feedback, and I am really glad that you enjoyed our services. I will share your comments with Lorenzo. I am sure that this feedback will serve as an encouragement to continuously improve the quality of his services....

Collinsville, Mississippi
Reviewed 23 March 2017

This is my second stay in this hotel on this trip. The first time was for 3 days and I re-booked for 4 days before leaving because of the quality and location. Daniela helped me with several request and always with a great smile. Upon my return Maria made certain we were attended quickly and efficiently. From the complete breakfast...

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Thank Chile72
Luiz S, Gerente at Mercure Santiago Centro, responded to this review

Dear “Chile72”, Thank you for taking the time to share your experience in Tripadvisor. I'm really glad that you enjoyed the service provided by Daniela and Maria. I am sure that they will be really happy when we share your comment with them. Thank you again for your positive comments and we hope your next visit will be as pleasant...

Staten Island, New York
Reviewed 22 March 2017 via mobile

Your professionalism and dedication has made my stay unbelievable. Staff world class kind and respecfull. I extent my thank you to Miss Vannia outstanding a pleasure to have met you. Tip my hat to you.

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3Thank Aaron Y
Luiz S, Gerente at Mercure Santiago Centro, responded to this review

Dear Mr. Aaron, Thank you for your positives words. I'm really glad that you are enjoying the service provided by our staff, they will be really happy when we share your comment, especially Vannia. Thank you again for sharing your experience at Tripadvisor. Best regards, Kimberly -Asist. Calidad.

Manchester
Reviewed 21 March 2017

We stayed for a total of 4 nights here, at the beginning and end of our Chile holiday. The rooms are spacious and modern. Bathrooms clean and well equipped. The buffet breakfast was generally good and varied. Staff were helpful and accommodating e.g. ordering taxis to airport, storing bags, arranging a late check out etc. The only thing that let...

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2Thank SummerseatSally
Luiz S, Gerente at Mercure Santiago Centro, responded to this review

Dear SummerseatSally, Thank you for taking the time to share your experience in TripAdvisor. We are really glad that you enjoyed your stay with us and all the services that we offer. We hope to see you again in your next visit to Santiago. Regards, Kimberly Asist. Calidad.

Perth, Australia
Reviewed 16 March 2017

Generally Mercure hotels is one of our favoured brands when travelling internationally Always rates themselves 4 stars but in reality range from 3 to 4 stars This hotel is more towards the 3 star based on our aging room, no coffee/tea facilities, small bathroom & limited choice breakfast Location is great Understand some floors have been renovated so may be...

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2Thank Darrel J
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Mr. Darrel J, I thank you for share your opinion with us. I would like to comment that we are remodeling our rooms. Currently we have 6 floors remodeled and the others are within our work plan for that year. Also we have as an improvement plan for that year, to install the kit coffee with options of tea,...

Sydney, Australia
Reviewed 15 March 2017

With a broken toilet, noisy air con, towels with holes and the restaurant staff demanding tips, is not expected from a Mercure Hotel. An explanation from the air con technician and an apology from the General Manager was not enough... Stay away.

Review collected in partnership with HP Windows 10
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Helpful?
Thank Valdemar A
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Mr. Valdemar A, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and...

London
Reviewed 10 March 2017 via mobile

Right where you'd want to be, within walking distance of many of the sights of Santiago, the Mercure is a lovely hotel. Superior rooms have been recently renovated and are large and comfortable. Try to get a room facing the Theatre (front of the hotel) and the views are fabulous. The pool area is a great asset though it says...

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Thank Jeremy J
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Toqiz, We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla - Enc. Calidad.

Reviewed 23 February 2017 via mobile

Excellent hotel in the centre of this fabulous city. Good free WiFi is a bonus. There is a lovely pool area on the 5th floor which is a nice place to spend a summers afternoon. Breakfast is OK and there is always something for everyone. I wouldn't contemplate staying anywhere else when in Santiago.

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Thank Paul D
Mercure S, General Manager at Mercure Santiago Centro, responded to this review

Dear Mr. Paul D, Thank you for sharing your kind opinion on Trip Advisor, I am very pleased to hear that we provide you with a pleasant stay at Mercure Santiago Centro, it is very good to know that you enjoyed our establishment and services. Thank you again for sharing your experience, and we hope your next visit will be...

Reviewed 9 February 2017 via mobile

Hotel is centrally located in downtown Santiago. The staff was friendly and helpful. They have breakfas buffett with fruits and delish pastries. Many stores and restaurants around. During the day very busy streets and many people going to work. At night everyone told us to be careful so where ever we went we took a taxi.

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Helpful?
Thank Marta d
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Marta d, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

Reviewed 6 February 2017

Very nice overall stay. We stayed there for 1 week on the last floor with my dad with a room each. The hotel is so well located downtown on the busiest street of Santiago. Nice breakfast, efficient cleaning service and swimming pool quite enjoyable!

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1Thank Atout V
Mercure S, Manager at Mercure Santiago Centro, responded to this review

Dear Atout V. Thank you for share your the great review of our hotel through TripAdvisor! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: $125 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Santiago Centro 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Priceline, ACCOR, Hotels.com, Travelocity, Agoda, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Mercure Santiago Centro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago
Hotel Style:
#33 Luxury Hotel in Santiago
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Santiago Centro staff and other travellers.
24 questions
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See all questions (24)

Questions? Get answers from Mercure Santiago Centro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the rooms facing away from the main avenue to keep the noise away.”
226PeterS226, 13 Apr 2017 | Read review
“Ask for a room at the front of the hotel if you want a view of Santiago and not the flats behind the hotel”
SummerseatSally, 21 Mar 2017 | Read review
“Call the hotel ahead of arrival and arrange for pick-up from the airport.”
372iv, 5 Jan 2017 | Read review
“rooms on the top floors give a nice city view..”
gypsy039, 24 Dec 2016 | Read review
“Get a renovated room at the back of the hotel on a high floor.”
LTP-BCC, 1 Dec 2016 | Read review
5 of 5
Mercure
US$101* /night
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Booking.comUS$105
Expedia.comUS$105
TripAdvisorUS$101
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*Disclaimer
Prices are for 1 room, 2 adults
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