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JW Marriott Hotel Quito

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$332*
US$154*
Great Deal
US$174*
US$174*
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JW Marriott Hotel Quito
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1,545 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Quito
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Showing 1,191: English reviews
Marano sul Panaro, Italy
Reviewed 28 September 2015

We spent a few days in a business trip, hotel recently renovated, spacious bedroom and optimal bedding. Breakfast, abundant, though we would have expected, for the price, a better variety of the food on offer. The definitely bad part is the health spa. Pool, though nice, was dirty (found some unmentionable items while swimming), fitness area so so, a so-called...

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Helpful?
Thank ristom1322
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this review

Dear ristom1322, Feedback from our guests is always appreciated. We will certainly focus on your suggestions. I´m glad your overall experience in our hotel was positive, and that you enjoyed our new renovated rooms.

Niteroi, RJ
Reviewed 26 September 2015 via mobile

This is a great hotel with very nice staff and service. The food is good and the breakfast is excellent. It is located in a quiet area of town. The rooms are very spacious and clean. This hotel is highly recommended if you want to stay in Quito....

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Helpful?
Thank Flexair
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Flexair, Thank you for your kind review. It is a pleasure for us to know you enjoyed your stay and had a wonderful time in Quito. We are characterized by our top service and quality facilities, which is why we are happy to know you experienced both to the fullest. Did you try any of our local food at...

London, United Kingdom
Reviewed 23 September 2015

We went to this hotel for a conference for a week in September. The staff were really helpful and polite. The rooms were spacious and comfortable. The only two small problems were that the power cut briefly a couple of times in the conference and the gym weight equipment was a little basic.

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Helpful?
Thank Zoe D
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Zoe D, We appreciate your sincere remarks about our hotel and we are delighted to know you found our service up to your expectations. Our rooms are spacious so that our guests feel at home and we provide all the amenities you need to feel pampered. We apologize for the inconveniences with power cuts. We sometimes experience these power...

Orange County, California
Reviewed 16 September 2015

This was an awesome hotel, everything was top notch, the beautiful flowers to the rooms and the restaurants and pool area. Service was not as friendly as the other hotel I stayed at (Swissotel). Here they were a bit stuckup and not as helpful but again a beautiful hotel. I would stay here again.

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Helpful?
Thank Pat S
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear Pat S, Thank you for taking your time to review our hotel. We are happy to know you found JW Marriott Quito to be top notch and that you enjoyed our pool, restaurants, spacious rooms, and flower arrangements all around the hotel. On the other hand, we are characterized by having the best service and always going above and...

Washington DC, District of Columbia
Reviewed 15 September 2015

This is a nice hotel in a convenient location. You can walk to many restaurants. The pool is really nice and in July it was warm enough to lounge and read a book. The locker rooms for the gym/pool have a sauna, hot tub, hair dryers, etc. The rooms are average - rather cramped but clean. WiFi is an extra...

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Helpful?
Thank 306SarahH
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear 306SarahH, We appreciate your kind review. We are located in between two of Quito’s famous avenues, Amazonas and Orellana, which gives our guests an advantage to move around and get to know various local attractions. We are glad to know you enjoyed our pool with the great weather we had in July. Did you have the chance to try...

New York City, New York
Reviewed 13 September 2015

We initially chose the Marriott based on their great value. I was with a large TV production crew and this hotel became our base of operations for 2 weeks as we traveled to various locations all over the country. Throughout this adventure the staff at the hotel was great, helpful, accommodating, and some of the wait staff eventually became our...

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Helpful?
Thank lisabinnyc
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear lisabinnyc, We are so happy to know you found a great value in our hotel and you stayed for two whole weeks with us. It is so nice to know that you found our rooms to be comfortable, that you enjoyed the variety in our breakfast buffet, and that you had our sushi every night throughout your stay. About...

Geneva, Switzerland
Reviewed 13 September 2015

I spent four days at the JW Marriott Quito for a work event, and it was an excellent experience. This is one of the best hotels in Quito, and it shows. I was very well treated by Amy at the front desk, and due to my Marriott Gold status, upgraded (after the first night, when a room became available) to...

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Helpful?
Thank tourismspecialist88
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear tourismspecialist88, We sincerely thank you for taking your time to write about your wonderful stay with us and for giving us such a great recommendation. It is such an honor for us to read your kind comments and know you experienced our quality service at its finest. We also thank you for being an active Marriott Rewards member and...

Washington, DC
Reviewed 11 September 2015

Initially, I wrote a glowing review about our stay at the JW Marriott in Quito. My positive review was largely due to the wonderful customer service we received from Belén Ubidia. I stand by my description of Belén's excellent customer service. However, I have a very serious problem with what I discovered upon our return from our trip to Ecuador....

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Helpful?
1Thank DC100Club
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this review

Dear DC100Club, As part of our values, Marriott always acts under complete integrity procedures, this is the reason why we have never had this kind of problems in our hotel. We checked the security videos from the Front Desk cameras, which showed that our receptionist tried to use 2 times the POS machine in order to get a pre-authorization of...

Toronto, Canada
Reviewed 10 September 2015

Unfortunately we arrived around 6pm, and only stayed for one night. We had to leave the next morning at 5 am. Walking into the hotel, you are embraced by a very grand entrance. Beautiful rose arrangements all over! The staff behind the front desk was very polite and helpful. The process progressed smoothly. They successfully up-sold us a room on...

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Helpful?
1Thank AnitaM155019
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear AnitaM155019, Thank you for choosing JW Marriott Quito for your vacation hotel, we are truly grateful. It is an honor to know your stay was characterized by our 5-star quality and that you found everything to be up to your standards. You are right, we are under room renovation and therefore, we assure our new rooms will be wonderful....

Santo Domingo, Dominican Republic
Reviewed 29 August 2015

This hotel have all you need on vacarion or business in quito. Its very well located in two of the most important avenues in quito. Have a very good ambiance and the personal its very competent, Specially Andrea in front desk and Fernando in the restaurant.

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Helpful?
1Thank José Odalis O
Belen U, Social Media Executive at JW Marriott Hotel Quito, responded to this review

Dear José Odalis O, We appreciate your sincere remarks about your stay and we thank you for your kind recommendation. Our location is perfect for tourism. As you mention, we are located in between two of the most important avenues in Quito and we are near various tourist attractions. Thank you for mentioning our outstanding customer service, we will let...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $208 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Travelocity, Booking.com, Agoda, Hotwire, Cancelon, Hotels.com, Priceline, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your JW Marriott Hotel Quito reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
53 questions
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2 months ago
Downingtown, Pennsylvania
Hilton Head Island, SC, USA

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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The upgrade to an executive room is worth it.”
MARKL55_55, 20 May 2017 | Read review
“Would think all rooms are good but check whether you have an internal or external room, obviously external rooms have best view.”
mrscoml, 19 May 2017 | Read review
“Corner room suites are spacious and have a great terrace with furniture,”
smith025, 12 May 2017 | Read review
“Higher floors, ideally a corner room with a balcony.”
pace_ripley, 24 Apr 2017 | Read review
“Ask for view of pool - this has the view of the city. The Volcano view is a hit and miss - mostly covered by clouds.”
SheilaH158, 14 Apr 2017 | Read review
5 of 5
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US$154* /night
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JW MarriottUS$174
TripAdvisorUS$174
AMOMAUS$332
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*Disclaimer
Prices are for 1 room, 2 adults
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