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Swissotel Quito

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#11 of 113 Hotels in Quito
Certificate of Excellence
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Swissotel Quito
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922 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Reviewed 5 days ago NEW

This 5-star hotel is what you expect - professional, excellent service along with a variety of good restaurant options. We went to the Japanese restaurant one evening and La Laconda another. Both were superb. We enjoyed the warm pool for doing laps and also the gym and spa. I would highly recommend this hotel.

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Helpful?
Thank nancie d
Sydney, Australia
Reviewed 2 weeks ago

We stayed in this hotel as part of a group and had a suite which had a spectacular view over Quito. The hotel is modern and has all the amenities you would expect from a hotel of this standard. The food in the cafe was excellent although the service at the bar was a little slow. We had a plumbing...

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Helpful?
Thank Kazzie1409
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear Kazzie Thank you very much for your comment, your opinion is important for us, we are always working on bettering ourselves to provide a high quality service.

New York City, New York
Reviewed 2 weeks ago

A stay at this hotel before and after a Galapagos cruise was a welcome surprise. The rooms are what one would expect of a good, 4-star hotel in the U.S. and the service exceeds what one would expect. The hotel has extensive meeting rooms, a good amount of retail and 4-5 restaurants ranging from burgers to japanese cuisine. The real...

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Helpful?
Thank attillathehun
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Thank you very much for your comment, your opinion is important for us, we are always working on bettering ourselves to provide a high quality service.

Vienna, Austria
Reviewed 4 weeks ago

The hotel is a modern building in the Northern part of the city, where daily and business.life takes place. You are 15/20 minutes away from the historical important part of the city where all baroque churches, the Presidential Palace and the Museums are. The hotel offers all modern conveniences a Spa, a Gym a d swimming pool. The sight of...

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Helpful?
Thank Geniesserin-51
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Thank you very much for your comment, your opinion is important for us, we are always working on bettering ourselves to provide a high quality service.

NY
Reviewed 7 January 2017

Terrible customer customer service, placed in a room where we could hear the exact songs from the parties that went on in their ballrooms until 2am. Hotel was completely unresponsive. Most of the staff was unprofessional - we got a call to our room asking us to come down to pay for a spa fee an hour earlier before closure...

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Helpful?
Thank trini15
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear Trini Thank you very much for your comment, your opinion is important for us. We apologize for any inconvenience, we are always working on bettering ourselves to provide a high quality service.

Avalon Beach, Sydney, Australia
Reviewed 7 January 2017 via mobile

Our room, 704, had a good view over Quito, and out to one of the volcanoes. The room was a good size (for 2 people to unpack), and had a spacious bathroom. Some of the bathroom fittings looked tired. We stayed here as it was the start hotel for Trencrucero. It's not a downtown hotel, and its position in a...

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Helpful?
Thank davlynski
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear Davlynski Thank you very much for your comment, your opinion is important for us. We apologize for any inconvenience, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

San Francisco, California
Reviewed 4 January 2017

Stayed here for one night, plus an evening before a red-eye flight. The hotel was clean and very American in that the rooms were big, there were several outlets for charging phones, shower toiletries were provided, etc. The staff were very friendly and most if not all spoke great English. Siegfried in particular was extremely welcoming and made us feel...

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Helpful?
Thank lisakohli
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear Lisa, Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

South Egremont, Massachusetts
Reviewed 19 December 2016

We stayed at the hotel prior to our Amazon Basin cruise with Un-Cruise. (Amazing!!!) The hotel is at the north end of town, which makes it more convenient to get to the airport. There are restaurants in the hotel, a supermarket about a block away, and quite a few restaurants on the street behind. There is a nice spa, indoor/outdoor...

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Thank HamFas
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear Hamfas, Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

Edinburgh, United Kingdom
Reviewed 11 December 2016 via mobile

Perfect for my visit to Quito . Lunch and breakfast were great . Nice attentive staff . They messed up room service once but very apologetic . Pool/spa area good and I had excellent view of the city from my room . Will be back in January and defo staying in this hotel

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Thank stmartindp
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this review

Dear, Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

Washington DC, District of Columbia
Reviewed 9 December 2016

We were lucky enough to spend a few days in this hotel before and after a trip to the Galapagos. We had a very late night flight coming in and they were right there waiting for us after we left to get us safely to the hotel. Extremely friendly staff, especially the bell captain, who were always eager to help...

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Helpful?
Thank jdusaf

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 

Additional Information about Swissotel Quito

Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $203 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Reservation Options:
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel
Hotel Style:
#3 Spa Hotel in Quito
#5 Business Hotel in Quito
#7 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Quito staff and other travellers.
5 questions
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Toronto, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford to upgrade to a suite do so. The rooms are very spacious.”
 of 5 bubbles Kazzie1409, 6 Feb 2017 | Read review
“anything from floor 4 to floor 12. front of the property a bit better in terms of view & light.”
 of 5 bubbles attillathehun, 1 Feb 2017 | Read review
“Rooms facing the west are quieter.”
 of 5 bubbles Geniesserin-51, 17 Jan 2017 | Read review
“Stay up high to avoid street noise.”
 of 5 bubbles 323kateyb, 7 Dec 2016 | Read review
“Avoid overlooking main road. Top floor for luxury suites”
 of 5 bubbles rcjpqc, 15 Nov 2016 | Read review
5 of 5