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Sheraton Quito

Traveller (242)
Room & Suite (83)
Dining (17)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Family
HOTEL CLASS
1,405Reviews
277Photos
10Q+A
79Room tips
Traveller rating
  • 972
  • 344
  • 58
  • 23
  • 10
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Popular mentions
Overall, this is a solid hotel. The location is excellent in a high-end/safe neighborhood with plenty of shopping, cafes, restaurants, nightlife within easy walking distance. There are also several beautiful parks nearby. The staff is very friendly and helpful, but where this
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It was a delightful stay. The facility is open and airy, and the atmosphere inviting. The staff are attentive and caring, the rooms exceptionally well appointed, with all the amenities needed for a comfortable stay. The hotel restaurant has excellent cuisine. All in all an
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Review collected in partnership with this hotel
Only had to use 25,000 Marriott Rewards points for each night. Got upgraded to a two room suite. Our 24 year old daughter had a separate bedroom instead of a rollaway bed. Great central location with plenty of good restaurants within walking distance.
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Review collected in partnership with this hotel
I’ve been using this hotel for over 15 years but I can see now a fast deterioration of the service quality starting with the reception at checkin and checkout to house keeping and restaurant... Even though I’m an Gold Elite member, no recognition what so ever was given at
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Response from sheUIO, Manager at Sheraton Quito
Responded 3 weeks ago
Dear mfam1000, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. We want to thank you in advance for your kind patience and understanding, trusting that similar incidents will not be repeated in the future, since we will be taking corrective measures. We would like to have more information from you to be able to give the missing points that you have mentioned. It is our desire that you very kindly allow us a second chance. We hope that, in your next visit to our hotel, you can perceive that we have improved. Kind Regards, Michel Thorin General Manager
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The hotel is very well kept. The staff is very courteous and they always greet you with a hello. The rooms are very clean and the king size bed is very comfortable. It’s actually one of the most comfortable beds I’ve slept in at a hotel. Would highly recommend.
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Review collected in partnership with this hotel
Response from sheUIO, Manager at Sheraton Quito
Responded 3 weeks ago
Dear Danny P, We appreciate you taking the time to let us know about your latest experience with us; we are glad to hear that you enjoyed your stay at our Hotel and that you felt the comfort of our beds. Thank you so much for your kind remarks commending our employees and for taking the time to express your appreciation for the service rendered. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We look forward to your next visit! Kind regards, Michel Thorin. General Manager
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Album Categories
All photosTravellerRoom & SuiteDining
3rd Floor Suite
Regular room
Double beds
Photo provided by managementSheraton Quito
Guest room
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12345617
Does the hotel provide transfers to/from the airport?
Shuttle to/from airport are available
0 votes
Is transportation provided to the airport? Is there a fee?
Dear connie j, Quality Assurance Manager We have transportation to the airport with a fee. If you wish to coordinate it you can contact us anytime o request it at your arrival. Best regards, Carolina Vera B.
0 votes
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Dear mkeklund12, The main stop is about one block away from the hotel. Have a nice day! Carolina Vera Quality Assurance Manager
0 votes
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Do you charge for early check in
Good morning, Yes, depending on your arrival time we may charge for an early check in. You can contact us for more information. Have a nice day! Carolina Vera Quality Assurance Manager
0 votes
Hi, do you have a pool?
Good morning, No, we don't have a pool. We do have a jacuzzi, sauna and steam room in our Sheraton Fitness Center. Regards, Sheraton Quito
0 votes
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12
"Safe and comfortable"
"Views weren't on the top of our list. Not having one was no problem"
"Blackout blinds in the rooms"
"Not really a family type hotel. Ideal for business travellers"
"On the 10th floor there is breakfast and then food, beer and wine available just about all day, plus a living room with a fireplace and TV."
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12345616
PRICE RANGE
US$144 - US$256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quitofour points quitoquito four pointsquito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
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