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Sheraton Quito

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Traveller (228)
Room & Suite (71)
Dining (13)
Ratings and reviews
#12 of 122 Hotels in Quito
Travellers' Choice2018 Winner
  • Excellent70%
  • Very good24%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(20 reviews)
“four points”(9 reviews)
“soccer stadium”(6 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
Fitness centre
Concierge
Spa
Wheelchair Access
Business Centre
Dry Cleaning
4 Star Hotel
View all hotel information
Location and contact
Avda. Naciones Unidas Y Republica | y Av. Naciones Unidas, Quito 170150, Ecuador
14.4 km to Mariscal Sucre Airport
91 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,291)
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496 results
Traveller rating
323
137
22
8
6
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LanguageEnglish
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323
137
22
8
6
Show reviews that mention
All reviewsthe club loungefour pointssoccer stadiummajor shoppingmall across the streetlarge mallbusiness districtroom service ischoose this hotelexcellent hotelbreakfast buffetbusiness tripthe hotel is cleanexcellent stayrooms are comfortableupgraded to a suitefitness center
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1 - 5 of 496 reviews
Reviewed 1 week ago

Great hotel. Rooms were very clean, service was awesome. Sauna and steam room were great, the view from fitness center was beautiful.Highly recommend. Food was great, omelets made fresh as you want. Easy walk to the mall and coffee shops near by.

Thank BARBARA M
Reviewed 2 weeks ago

Up until check-out, this was a very standard five star hotel for me; nothing really stood out about it, but there were no glaring drawbacks either. Well, anyway, the day before check-out at approximately 3 p.m., I sent an e-mail with my airplane tickets attached...More

Thank Odysseus_SPQR329
Response from sheUIO, General Manager at Sheraton QuitoResponded 2 weeks ago

Dear Odysseus_SPQR329, I would like to thank you for your comments and for bringing this to our attention, as well as extend our sincere apologies regarding this unpleasant experience. I can guarantee that we are reviewing the information that is posted on our website´s "Contact...More

Reviewed 2 weeks ago

Good location, comfortable beds, good gym, polite and nice staff but the service can be improved especially at the time of checkout. In spite of requesting twice, no one came to collect my luggage in a trolley from my room.More

Review collected in partnership with this hotel
Thank mausmi16
Response from sheUIO, Manager at Sheraton QuitoResponded 2 weeks ago

Dear mausmi16, Thank you for your recent visit at our hotel. I am sorry to hear about your check out experience, I would like to assure you that we are currently verifying what happened in order to correct our process and prevent this from happening...More

Reviewed 3 weeks ago via mobile

Stayed here for a few nights to explore Quito on the way home from the Galápagos Islands. The hotel was super great. Would recommend the club floor as we used the lounge for breakfast every day and snacks at night. And when I say snacks,...More

Thank ktimmons001
Response from sheUIO, Manager at Sheraton QuitoResponded 3 weeks ago

Dear ktimmons001, Thank for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the warmth of our service and enjoyed our club lounge. We certainly hope to see you back again on your...More

Reviewed 4 weeks ago

This hotel was selected by our tour. The location is OK with a mall across the street. But our room was not designed well for function. The furniture was all black making the room dark and gloomy. However, the breakfast buffet was very good. The...More

Thank Michelle2012
Response from sheUIO, Manager at Sheraton QuitoResponded 4 weeks ago

Dear Michelle2012, Thank you for choosing us for your recent stay, and for your feedback regarding the layout of our room. We are glad that you enjoyed the breakfast and lobby station. We will be sure to take your feeback into consideration for future improvements....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$148 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Quito
#4 Luxury Hotel in Quito
#10 Family Hotel in Quito
#12 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$287 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Quito
#4 Luxury Hotel in Quito
#10 Family Hotel in Quito
#12 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (228)
Room & Suite (71)
Dining (13)
Questions & Answers
Ask a question
PickyAboutHotels
February 9, 2018|
Answer
Response from mariaeL3157AL | Reviewed this property |
Shuttle to/from airport are available
0
Votes
connie j
April 19, 2017|
AnswerShow all 4 answers
Response from sheUIO | Property representative |
Dear connie j, Quality Assurance Manager We have transportation to the airport with a fee. If you wish to coordinate it you can contact us anytime o request it at your arrival. Best regards, Carolina Vera B.
0
Votes
mkeklund12
April 6, 2017|
AnswerShow all 4 answers
Response from sheUIO | Property representative |
Dear mkeklund12, The main stop is about one block away from the hotel. Have a nice day! Carolina Vera Quality Assurance Manager
0
Votes
Room Tips
"Views weren't on the top of our list. Not having one was no problem"
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"Blackout blinds in the rooms"
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"Not really a family type hotel. Ideal for business travellers"
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"On the 10th floor there is breakfast and then food, beer and wine available just about all day, plus a living..."
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