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Sheraton Quito

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Sheraton Quito
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669 Reviews from our TripAdvisor Community

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Showing 329: English reviews
New York
1 review
Reviewed 2 days ago NEW

The hotel was excellent and all the employees very nice. Internet fast for 5 devices. Excellent breakfast. Room very clean with everything you may need. I would definitely come back to this Sheraton in Quito.

Review collected in partnership with this hotel

Helpful?
Thank caterinad143
Philadelphia, PA
Level Contributor
410 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 5 days ago NEW

We stayed here twice on a recent trip. The rooms are very nice. The showers are large and with excellent water pressure. The lounge offers drinks and a light supper during happy hour. The hotel is in the city but not really close to the old city. It was easy enough to get taxis from the hotel so that was... More 

Helpful?
Thank detraveler_7
Sao Paulo, SP
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

Our experience in this hotel was great. Only negative points for the breakfast service on Sunday, buffet was incomplete and it took forever to accomodate us (we guess the restaraunt was too crowded that morning).

Helpful?
Thank pmariye
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear pmariye, It is a real pleasure to read that you had a great experience with us. We are very sorry for the inconvenience at breakfast on Sunday, I have forwarded your comments to our F&B Director to follow up and take corrective measures. We hope you can visit us again soon! Warm regards, Michel Thorin General Manager More 

Santiago, Chile
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Hotel is located in a business district so if you are on business trip this is a good choice. I have tried most of the international chain hotels in Ecuador and I see they are a bit far away from the quality standard you can find in US or EU. Room had great light and electric curtains with black out... More 

Helpful?
Thank Jose Ignacio M
Playa del Carmen, Mexico
Level Contributor
288 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed 1 week ago

This property is perfectly located close to shopping, parks, bike paths, restaurants and transportation. The staff was quite honestly the most friendly helpful staff I have seen in hotel anywhere in the world. Our upgraded suite was fabulous and the club floor breakfast/happy hour was equal to a four star restaurant. Anything we needed was delivered quickly and with a... More 

Review collected in partnership with this hotel

Helpful?
Thank ksiddel
Massachusetts
1 review
Reviewed 2 weeks ago

What a great experience! The staff here are truly amazing. Everyone is so accommodating and some will even remember your name if you are there for a few days. The rooms are very clean and comfortable. I would stay here again in a heartbeat.

Review collected in partnership with this hotel

Helpful?
Thank K1995GJdonaldb
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear K1995GJdonaldb, It is wonderful to read your feedback! We are very happy to know that you had a great experience and that you consider our associates truly amazing! We are also pleased to read that you found our rooms comfortable and that you would stay here without a doubt. We hope to see you back very soon! Warm regards,... More 

Brasilia
1 review
Reviewed 2 weeks ago

This hotel is really great. The folks are always kind and helpful. It is well located within the city and lots of amenities are close by. I have stayed here many times, and will certainly come again. Highly recommended.

Review collected in partnership with this hotel

Helpful?
Thank eslyregina
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear eslyregina, It is really great to read your comments and to see that you have stayed with us a few times and always have an excellent stay and that you highly recommend us! We are happy to know that all of our associates make you feel welcome! We are looking forward to hosting you again! Warm regards, Michel Thorin... More 

Houston, Texas
1 review
Reviewed 2 weeks ago

The Sheraton hotel has an excellent location and the rooms are very quite considering the location. Staff were very friendly and attentive with all requests. Check in and check out were great. Shopping nearby with other venues for eating and entertainment as well. I have stayed a great many times in the hotel and find it very good for business... More 

Review collected in partnership with this hotel

Helpful?
Thank K643IZrobertp
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear K643IZrobertp, It is a real satisfaction to read your comments about your recent stay with us and to know that you had an excellent stay. We are happy that you have stayed many times at Sheraton Quito and that it is always a good experience. We hope to see you back very soon! Warm regards, Michel Thorin General Manger More 

Tulsa, United States
2 reviews
Reviewed 3 weeks ago

The hotel is fantastic ! the food and the cordiality of the people is remarkable I like this hotel in Quito, also the location is fantastic you can enjoy parks and malls in same Time. the bathroom is also big with excellent showers

Review collected in partnership with this hotel

Helpful?
Thank Ojer P
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ojer P, It's great to read your comments, thank you for letting us know that you had a fantastic stay and that you enjoyed everything, from our location to our food and the service from our associates. We hope to see you back very soon! Warm regards, Michel Thorin General Manager More 

San Juan
1 review
Reviewed 3 weeks ago

More expensive than a Sheraton hotel in the city of Chicago or Mexico City. In a city like Quito where you can have lunch for less than $10, a breakfast in the hotel for over $30 doesn't make any sense. Not a cheap option.

Review collected in partnership with this hotel

Helpful?
Thank 205limberr
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear 205limberr, Thank you for your review and for sharing your comments about your recent stay. We are very sorry that we didn't fulfil your expectations with the rate and breakfast cost, we have alternatives to our breakfast buffet if our guests wish to have a lighter option. We hope you visit us again soon! Warm regards, Michel Thorin General... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $251 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Business Hotel in Quito
#2 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
5 questions
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San Francisco, California
Austin, Texas
7 months ago
silicon valley
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG members get nice rooms.”
 of 5 bubbles none006, 13 Nov 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, 21 Oct 2016 | Read review
“Suites are beautiful and spacious”
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C - smaller bathroom
 of 5 bubbles crozettravel, 19 Oct 2016 | Read review
“High up as you can go!”
 of 5 bubbles skyvixen1, 3 Oct 2016 | Read review
“On weekends there are often weddings and similar events. So higher floors are better, if you like to sleep early.”
 of 5 bubbles Gypsgris, 24 Jul 2016 | Read review
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