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Sheraton Quito

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Sheraton Quito
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736 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Washington DC, District of Columbia
Reviewed yesterday NEW

I traveled to Quito for work from Jan 1-6. My booking with the Sheraton was work related, but I was extremely happy with this hotel. First of all, it is centrally located. Easy walking distance to the local park and a large shopping area. Second (and in some cases, more importantly), I showed up at the front desk at 1...

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Helpful?
Thank ChrisMcNeely
Miami, Florida
Reviewed 5 days ago NEW

Everyone was very attentive and courteous, especially Germania at the club level lounge. Good location, with shopping and great park nearby, easy transportation to all places. The main stop to the red tour bus is also close. Room was very comfortable and quiet.

Review collected in partnership with this hotel
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Helpful?
Thank J.C. B
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear J.C. B, How great it is to read your review and see that you had an excellent stay with us! That all of our associates made you feel welcome and that our location and room were according to your expectations. Thank you for recognizing Germania and her service at the Club Lounge, we will let her know about your...

London
Reviewed 1 week ago

This is a centrally located hotel just opposite the modern Quicentro shopping mall. Access to the hotel by car is limited with a small area for taxis/vehicles to pick-up and drop-off. This is well monitored by the hotel but the road outside is very narrow and busy and it can take time for vehicles to get a gap in the...

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Helpful?
Thank KV1234
Florida
Reviewed 1 week ago

I received a suite which had a living room and a complete kitchen witthout coffee or the condiments for the coffeee which I found odd as standard rooms have coffee and tea in the room. The bed was extremely hard like sleeping on a rock not comfortable at all, room was outdated, and the towels are extra small.

Review collected in partnership with this hotel
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Helpful?
Thank Tikiland89
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Tikiland89, First we would like to thank you for rating us and for giving us your feedback, this helps us to follow up on this issue and improve our services. We are very sorry for the inconveniences this cause you and for not succeeding your expectations, please rest assure that we will take corrective measures to prevent this situation...

Colorado
Reviewed 1 week ago

Our stay at the Sheraton was great. The staff arranged for drivers, gave us advice and even sent lemon and ginger honey tea up when my daughter was sick. The room was clean and the little cafe with croissants and cookies was delicious. The hotel was close by the Parque Carolina, which was lovely for strolling and spending time.

Review collected in partnership with this hotel
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Helpful?
Thank 826joyr
Calgary, Canada
Reviewed 1 week ago

I have stayed twice in this hotel and have been in general very satisfied with the service. Staff members are very professional and always greet you with a smile. Breakfast Buffet offers a variety of options the only disappointment was the slow service in Dinner restaurant.

Review collected in partnership with this hotel
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Thank Monica C
Atlanta, Georgia
Reviewed 2 weeks ago

The suite at the Sheraton was spacious, well laid out with 2 toilets. The staff at the hotel were attentive and efficient and went out of their way to provide information about the city. Lots of restaurants near by. Highly recommended

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Thank Mona B
Buenos Aires, Argentina
Reviewed 2 weeks ago

I stayed here for one week in December and I had a very pleasant stay. The room was confortable, clean and big. It’s a perfect choice for business travel. Very friendly staff and good restaurants with interesting alternatives.

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Thank Martin G
Atlanta, Georgia
Reviewed 3 weeks ago via mobile

We had a delightful stay in Sheraton Quito on New Years Eve. Communication with different members of the staff before the trip was consistently excellent. They were able to accommodate our change of plans because of cancelled flight, provided transportation on a short notice, were very welcoming. Room was in excellent condition. Great team makes a difference! Happy New Year.

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Helpful?
Thank Gene E
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Gene E, How great it is to receive your review and to see that you had a delightful stay with us! We are happy to see that all of our associates that interacted with you, even before your arrival, were helpful to your needs and made you feel welcome. Thank you for your amazing comments and for recognizing our...

New York City, New York
Reviewed 3 weeks ago

The beds were incredibly comfortable in an area that was close to many restaurants and the service was impeccable. The staff greeted us by our names (which was a nice touch) and we were close to the Quito Tour buses main stop which was very convenient.

Review collected in partnership with this hotel
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Helpful?
Thank ibahena
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear ibahena, It's great to hear that you had a comfortable stay with us and that our location was useful to your needs. Thank you for recognizing the service of our associates and for letting us know that everything was impeccable. We hope that you come again soon! Warm regards, Michel Thorin General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $299 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Business Hotel in Quito
#2 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
6 questions
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New York City, New York
11 days ago
San Francisco, California
Austin, Texas
9 months ago
silicon valley
over a year ago

See all questions (6)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG members get nice rooms.”
 of 5 bubbles none006, 13 Nov 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, 21 Oct 2016 | Read review
“Suites are beautiful and spacious”
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C
  • Suite 5C - smaller bathroom
 of 5 bubbles crozettravel, 19 Oct 2016 | Read review
“High up as you can go!”
 of 5 bubbles skyvixen1, 3 Oct 2016 | Read review
“On weekends there are often weddings and similar events. So higher floors are better, if you like to sleep early.”
 of 5 bubbles Gypsgris, 24 Jul 2016 | Read review
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