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Avenida Naciones Unidas y Avenida Republica De El Salvador, Quito 170150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (282)
Room & Suite (59)
Dining (32)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Quito Hotel
Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 175 hotels in Quito
Location
Cleanliness
Service
Value
Travellers' Choice

Sheraton Quito is an excellent choice for travellers visiting Quito, offering a charming environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer amenities such as a flat screen TV, and guests can go online with free wifi offered by the hotel.

Four Points Quito features a concierge and room service, to help make your stay more enjoyable. The property also boasts a fitness center and breakfast. If you are driving to Quito Four Points, free parking is available.

Close to some of Quito's most popular landmarks, such as Academia Latinoamericana de Espanol (0.2 km) and Parque Bicentenario (0.9 km), Quito Sheraton is a great destination for tourists.

Travellers looking to enjoy some shrimp can head to Zazu, ZFood Pescaderia, or Miskay Restaurant. Otherwise, you may want to check out a cafe such as Dulce Albahaca, Panaderia y Pasteleria La Union, or Sweet & Coffee.

Quito is also known for some great historic sites, including La Merced Church (Iglesia de la Merced), Humacatama Sombreros, and Comunidad Judia Del Ecuador, which are not too far from Quito Sheraton.

Enjoy your stay in Quito!

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English
Hotel links
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Location

Full view
97Great for walkers
Grade: 97 out of 100
105Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,599Reviews14Q+A83Room tips
Traveller rating
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Popular mentions
Fritz_the_1st wrote a review Apr. 13
Roswell, Georgia712 contributions412 helpful votes
The location is great, plenty of shopping and restaurants nearby. The staff is very accommodating though the restaurant, Cooks, is severely understaffed. The servers are running fast but there just are too few of them. And one big caution, we ordered two cabs one evening, the doorman told us to us the hotel transportation, so two guys in SUVs were waiting. The proper cab fare to the restaurant was $2. They tried to charge us $25 and take us somewhere other than where we requested. I would recommend using a maps application and leaving it on for rides, also get quotes in advance
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Date of stay: April 2021Trip type: Travelled with family
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Ekta C wrote a review Apr. 2
New York City, New York42 contributions6 helpful votes
My husband and I are Titanium Marriott and are surprised by the service here ( the worst ever at a Marriott hotel). Everyday we give the same order of coffee and they still mess it up every time! It takes more than 40 mins to get basic coffee. I can’t even begin to talk about the rest of the room service! Each order took like 1.5 hours. And the “manager” Carla is never available. All you hear is we are very sorry and mistakes keep repeating. We were here for 6 days. Gave them enough chances. Now we will change our hotel on the way back. If this is the service to Titanium members, I can’t even imagine how it is for other guests. The rooms (even the club room) has very little light. We had to ask for extra lamps because it was so dark and it is still not enough. One of the light is constantly flickering. The only thing great about the hotel is its location and the guy who cleans our room. Which is a new and buzzing neighborhood.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from Pamela Rivadeneira, Guest Services / Front Office at Sheraton Quito Hotel
Responded 1 week ago
Dear ekta1050, Thank you for choosing to stay at the Sheraton Quito Hotel and for your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure these situations are corrected. Once again, thank you for taking the time to share your feedback, this certainly assists us through our continuously process of improvement. We appreciate you choosing to stay with us during these unusual times. Best regards, Michel Thorin General Manager
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Luz Stella R wrote a review Feb. 2020
Washington DC, District of Columbia22 contributions8 helpful votes
The hotel was ok but we were unaware of the renovation. There are not places for seat and relax, the dinning room is uninviting and there is noise from the renovation. I had a minor issue with bugs in my room and shower (possibly product of the renovation?). The location is great, lots of good restaurants and shops nearby. The staff is cordial and kind.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from sheUIO, General Manager at Sheraton Quito Hotel
Responded Feb. 27, 2020
Dear Luz Stella R, Thank you for rating us and for sharing your comments. It is good to know that our staff provided you a good service and you enjoyed the surrounding area. However, we apologize for the inconveniences our recent transformation may have caused. We would like to advise you that we are forwarding your remarks to the managers in charge to give that immediate attention. We hope to reveal our refreshed lobby area with you, whenever your travels bring you back to Quito. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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Ken Q wrote a review Feb. 2020
Denver, United States655 contributions198 helpful votes
We enjoyed our stay here as part of a travel group tour. The breakfast buffet was very good. There was construction going on so that was a little bit confusing in terms of finding your way around. The hotel restaurant was very average for dinner.
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Date of stay: February 2020
Value
Rooms
Service
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Response from sheUIO, General Manager at Sheraton Quito Hotel
Responded Feb. 27, 2020
Dear Ken Q, Thank you for rating us and for sharing your comments. It is good to know that you enjoyed your visit to our hotel in spite of the process of renovations we are having. We hope you can visit us again to share our renovated spaces with you! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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551calebw wrote a review Feb. 2020
orlando, United States3 contributions1 helpful vote
The location is great, but service is slow and food is bad. Front desk is very unorganized and not efficient. They had a hard time processing my requests and also messed up my billing three times until they finally got it right. I think when construction finishes it will be nice but the staff needs better training and the food options need to improve.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from sheUIO, General Manager at Sheraton Quito Hotel
Responded Feb. 9, 2020
Dear 551calebw, Thank you for taking the time to share your valuable comments about our services in your recent stay. We would like to advise you that we are forwarding your remarks to our Food & Beverage Director and to our Front Desk Manager to give those areas immediate attention. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice. We hope you visit us after our lobby renovations. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
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PRICE RANGE
US$120 - US$243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton quito hotel quito, four points quito, quito four points, quito sheraton
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
170
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Frequently Asked Questions about Sheraton Quito Hotel
Which popular attractions are close to Sheraton Quito Hotel?
Nearby attractions include Xcape Juegos de Escape - Escape rooms (0.4 km), Exit (0.2 km), and Parque La Carolina (0.4 km).
What are some of the property amenities at Sheraton Quito Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
What food & drink options are available at Sheraton Quito Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Quito Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Quito Hotel?
Conveniently located restaurants include Strada Ristorante, Di Serggio, and Via Partenope.
Are there opportunities to exercise at Sheraton Quito Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Sheraton Quito Hotel have an airport shuttle?
Yes, Sheraton Quito Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Quito Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Quito Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Quito Hotel?
Many travellers enjoy visiting Sombreros Humacatama (5.7 km), Arco de la Reina (5.2 km), and Molinos El Censo (5.5 km).
Is Sheraton Quito Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.