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Sheraton Quito

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Sheraton Quito
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777 Reviews from our TripAdvisor Community

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Showing 362: English reviews
Bogota, Colombia
Reviewed 3 October 2014

The room are moderns very clean, nice bed, but they have a lot of ptoblems: A/C wasnt good going up all the time making the room very hot, the telephone was like crazy ringing every 35 minuts , a lot of prople trying to fix it but never stop, the information gived by guest relation its diferent every time you...

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Helpful?
Thank Ruth V
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Ruth V, Thank you for this feedback and for your preference to our brand. Your opinion certainly assists us through our continuously process of improvement. However, please, accept our sincerely apologies for not having succeed yours expectations during your time with us. We have noted your comments about the problems you experienced with the A/C and we are currently...

Portsmouth, United Kingdom
Reviewed 3 October 2014

The staff here are fantastic - the porters, laundry service, housekeeping, room service and restaurant staff are ALL helpful, prompt, efficient and genuinely friendly. Room service food arrives bang on time every time, my laundry came back a day early and a technician appeared to fix a faulty lamp within one minute of being requested. Fantastic service all round.....except the...

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Helpful?
Thank Kim H
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Kim H, Thank you for your excellent review about your experience in Sheraton Quito. We are glad to know, in such detail, that you enjoyed your time with us and that you have so many positive things about your stay. We certainly would like to thank you for your appreciation about our Front Desk's associates, I have passed your...

central VA
Reviewed 21 September 2014

There's nothing to complain about here, except perhaps that you could stay in this hotel and never see much of the real Ecuador, or even much of Quito - so do get out and look around. The staff were friendly and helpful, the rooms were spacious and comfortable, and the area around the hotel had plenty of shopping if you're...

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Helpful?
Thank OldSwampy
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear OldSwampy, Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your kind and valuable comments about our Hotel and about our services, they will help us to motivate and keep providing the service that our guests deserve. It's a real satisfaction for us that your recent stay has been...

Bromley, United Kingdom
Reviewed 17 September 2014

I stayed for a few days whilst on business. Initial thoughts when I arrived after travelling for 15 hours were great. The staff very welcoming and took my bags up to my room. Breakfast is nice, although at $20 USD per person quite expensive. I chose to eat at the Cooks restaurant the 2nd and 3rd days of staying here...

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Helpful?
1Thank Scott M
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Scott M Thank you for your excellent comments about us! On behalf of Sheraton Quito, we would like to thank you for your kind comments about our services and our staff. We are happy to know that you enjoyed your experience with us. It would be our pleasure to serve you in your next visit to our city. Kind...

Reviewed 11 September 2014

I stayed in this hotel for 3 days. It was in the middle of the city, which was much to my delight with a mall down the street and a huge soccer stadium around the corner. The room was very comfortable, with a walk-in closet, and a enormous bathroom. Room service was very kind to us and came in to...

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Helpful?
Thank Daniel R
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Daniel R, We’d like to sincerely thank you for taking the time to give us your feedback after your recent stay at Sheraton Quito. We are pleased to know you enjoyed our confortable rooms, restaurants and the service that our staff provided. Looking forward to host you on your next visit to our city. Kind regards, Michel Thorin B....

San Juan, Puerto Rico
Reviewed 29 August 2014

Stayed here for some 30 days. Right in what I could say the middle of the city with a shopping mall across the street. The service was fantastic; the employees are very friendly and courteous. The room was very nice, nothing fancy but very comfortable. Very well kept and clean. I really never ate at the hotel for maybe once...

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2Thank Elias C
Santiago
Reviewed 22 July 2014

I have stayed at this great hotel a few times and it never fail to amaze me.....the staff is almost telepathic, almost predicting your every need. And not only are they helpful....everyone is so pleasant, charming and gracious. The rooms are equipped with everything especially a great wifi set up. Room service is flawless, and the food service throughout the...

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1Thank Deborah M
New York City, New York
Reviewed 21 July 2014

A great hotel which was very centrally located for the business district. Staff were very friendly and helpful. Close to a good shopping centre and reasonable selection of restaurants. A good base from which to start.

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1Thank Kathryn F
Los Angeles, California
Reviewed 2 July 2014 via mobile

From the friendliest staffs that would go out of their way to make you feel at home. Best breakfast buffet with complete varieties including local dishes, eggs/waffle station cooking to order. We got upgraded due to Starwood status to a suite and it was spacious, great bathroom and quiet. The happy hour (another Starwood benefit) is also a cherry on...

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2Thank Giftie-Gift
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Giftie-Gift Thank you for letting us know about your experience with us; we appreciate your comments and are happy to know that you enjoyed your time with us. We are happy to know that you liked our breakfast and our Club Lounge services. Comments like yours help us motivate and to continue to deliver the excellent service that our...

Reviewed 1 June 2014 via mobile

Seems that every employee from this hotel knows you!!! Complement you every single time, very personalized treatment!!! Breakfast is very very good...even with shrimp ceviche (which I love). Room was clean, very comfortable and the bed...ohhh the bed is perfect!!! Just one thing I would add...an in room minibar (but that is OK, there were free bottles of water)!!! Was...

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Helpful?
1Thank Jinyi Z
sheUIO, General Manager at Sheraton Quito, responded to this review

Dear Jinji Z Thank you for your letting us know about your experience, it is a real pleasure that you enjoyed your stay with us and that everything was acording to your expectations. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve. We hope to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting

Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $293 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points
Hotel Style:
#2 Luxury Hotel in Quito
#2 Business Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Quito staff and other travellers.
7 questions
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La Mirada, California
13 days ago
New York City, New York
1 month ago
San Francisco, California
Austin, Texas
10 months ago

See all questions (7)

Questions? Get answers from Sheraton Quito staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors are always quieter”
 of 5 bubbles Fredito67, 15 Feb 2017 | Read review
“Higher the better. We were on 4th floor and still had a view”
 of 5 bubbles FluffyToronto, 11 Feb 2017 | Read review
“Higher floors offer better views.”
 of 5 bubbles MateoExplorador, 25 Jan 2017 | Read review
“SPG members get nice rooms.”
 of 5 bubbles none006, 13 Nov 2016 | Read review
“11 C is a great room.”
 of 5 bubbles DTL0323, 21 Oct 2016 | Read review
5 of 5