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NH Collection Quito Royal

8.6 km from Quito centre
  • Free Wifi
  • Free Parking
  • Restaurant
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Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
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746 Reviews from our TripAdvisor Community

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Showing 345: English reviews
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Santiago, Chile
Reviewed 2 weeks ago

Comfortable for work, rooms are clean and quiet, have enough space and good view. The employees give excellent assistance. Two things could be improvement the stay....the sound of refrigerator in the night could be less and the radio could have bluethood.

Review collected in partnership with NH Hotels
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Helpful?
Thank juanpablos112
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Juan Pablo, Thank you for taking the time to share with us your comments, we are delighted to know that you enjoyed in general our facilities, and moreover, we are thrilled to hear that you receive an excellent service from our staff, we get motivated from our guests' satisfaction. We also appreciate your observation about the sound of...

Reviewed 3 weeks ago via mobile

We had a pleasant stay and a nice room. However the carpets need to be replaced. The beds are good. There is no Nespresso machine in the room and the fitness is ok but not great. Next time I would try a different hotel. From A location there are some great restaurants next door but the old town is a...

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Helpful?
Thank Go100go
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your experience with us, we appreciate your observations about some facilities of the hotel and I assure you we will take them under deep consideration. On the other hand, we are glad that you found our location mostly convenient. We hope to have a new opportunity to welcome you back and improve the quality...

Nairobi, Kenya
Reviewed 3 weeks ago

After staying at a budget hotel in Quito for the better part of two weeks, I finally had a few days left on my trip to enjoy Quito and its attractions. For this, I chose the NH Collection Quito Royal Suites Hotel and boy I am glad I did. The place is professionally run by a very friendly stuff who...

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Helpful?
Thank Paul W
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing such a great review with us, we are beyond thrilled to find out that you loved every moment in our hotel; it is nice to know that we provided you an extraordinary experience and that we met you expectations of quality. We work hard in order to extend our service Standards, therefore, it is...

Reviewed 10 January 2017 via mobile

I loved my stay at this hotel. Great service. Great location. Great amenities. Great rooms. I was stranded in Quito for an additional day. I ended up here for a whole day. The room was very spacious and the decor very modern, simple and tasteful. I had everything I needed. I calle door an iron and got it within minutes....

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Helpful?
Thank Fabricio V
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Fabricio, We are grateful from receiving your nice comment, it is great to know that you enjoyed a splendid full day in our hotel and that we were able to provided you all the assistance you needed and in the meantime received an excellent service from our staff. It would be a great pleasure to welcome you back...

Rio de Janeiro, RJ
Reviewed 10 January 2017

This was my first visit to Quito, so I cant speak to other hotels. This was a solid business hotel. Décor and furnishing were a little dated (circa 1980s). Check in and service was good. As I got in late and left early; I did not use the gym, wifi or dining options. However, without a doubt the highlight of...

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Helpful?
Thank Knownews
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing you great comments with us; we are thrilled to know that you enjoy overall the upgrade to the suite and that you were satisfied with the service received in our hotel; we definitely feel pleased to hear that your experience with us left you a great memory of our hotel and our hospitality. It...

Diamond Bar, California
Reviewed 2 January 2017

The NH hotel is conveniently located in a peaceful neighborhood minutes from Quito's old town. A taxi ride will take you to the colonial attractions in a very short time. The hotel is nice, clean, and cozy. The personnel is very courteous and amicable. The rooms are nice and clean. The bathroom features a great shower tub in which the...

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Helpful?
Thank Fredito67
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for sharing your detailed comments and letting us know about your experience in our hotel, we are happy to hear that our facilities provided you comfort, also that our locations results very convenient for the activities planned for your trip; moreover we are thrilled that you received a great service from our staff. It is very...

Washington DC, District of Columbia
Reviewed 27 December 2016

The front desk staff was very accommodating to my requests. The gym is small but nice and the breakfast is good but pricey. The hotel is in a good location with it being a 10 minute walk to the Marisal Square. The only issue I had was being charged for the mini-bar. I checked out at 1:30 AM to catch...

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Helpful?
Thank Ocean B
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, We are grateful from receiving your gentile comments and letting us know about your time with us, it is our pleasure to find out that you had a wonderful stay in our hotel and that you enjoyed our location, facilities, and overall, the service you received from our staff. About the minibar charges, if you have any doubt...

Miami, Florida
Reviewed 19 December 2016

We had a very good time while staying at this hotel. Although not in the colonial area of the city, this was in a newer location with many restaurants around us. Their staff is very well trained and the breakfast buffet was excellent!

Review collected in partnership with NH Hotels
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Helpful?
Thank MariaMedranda
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Medranda, Thank you for sharing with us your great comments, we are pleased to read that you had a very nice stay with us as well as you enjoyed our surroundings and the patrimonial old town of Quito. Beyond that, we are delighted to know that our staff provided you an excellent service as you deserve. It would...

Albuquerque, New Mexico
Reviewed 6 December 2016

This is a nice typical big city hotel. We arrived in a truck and check in seemed condescending. They had been kind enough to make a salon appointment for me and the bellboy was nice but the front desk seemed "bothered" and the restaurant staff were extremely inattentive. Maybe they were having a bad night?

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Helpful?
Thank Katey B
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Ms. Katey, Thank you for taking the time to write us about your experience in our hotel, we would like to apologize for any mistreatment the day of your arrival; your comments indeed pointed us the areas that we need to improve in order to provide the quality service our guests expected and deserve. I shared your observations with...

Houston, Texas
Reviewed 5 December 2016

This is a great hotel for city stay in Quito. It is centrally located with lots of fun areas to walk to including parks, coffee shops, bookstores, and historic buildings. In Quito I was alone for the most part, and I felt perfectly safe. My room was on the 16th floor so I had access to the club level on...

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Helpful?
Thank Janna S
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Ms. Janna, Thank you for sharing your gentile comments with us, we are pleased to hear that you had a great experience in our hotel, and we feel delighted of knowing that you enjoyed so much our services, and moreover, the hospitality provided by our staff. It would be a great pleasure to welcome you back here, your home...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 

Additional Information about NH Collection Quito Royal

Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $122 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Radisson Quito
Quito Radisson
Hotel Style:
#3 Business Hotel in Quito
#7 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Quito Royal staff and other travellers.
11 questions
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Questions? Get answers from NH Collection Quito Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't believe there is a bad room in this hotel but I would advice the higher rooms for the views.”
 of 5 bubbles F7977FUpaulw, 31 Jan 2017 | Read review
“Go high to avoid street part goers”
 of 5 bubbles 323kateyb, 6 Dec 2016 | Read review
“Try to reserve a room with club-level access.”
 of 5 bubbles 8jannas, 5 Dec 2016 | Read review
“Pls read my review. Thanks.”
 of 5 bubbles silly101, 10 Nov 2016 | Read review
“Request a room at the the higher floors.”
 of 5 bubbles hassans297, 24 Sep 2016 | Read review
5 of 5