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NH Collection Quito Royal

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#12 of 114 Hotels in Quito
Certificate of Excellence
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1 room 2 adults 0 children
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NH Collection Quito Royal
NH Collection Quito Royal
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770 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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Guayaquil, Ecuador
Reviewed 1 week ago

The Hotel is perfectly located. The staff is very kind and well trained to offer an excellent service. The restaurant menu is good, however I would advise the Hotel to expand it. The Hotel bedrooms are clean and tidy.

Review collected in partnership with NH Hotels
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Helpful?
Thank FPachel
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you for taking the time to write us about your experience with us, we are happy to hear that our locations resulted to be very convenient for your activities in the city and that you enjoyed the attentive hospitality from our staff. About the variety of the menu, we appreciate your observation and will take it under...

Atlanta, Georgia
Reviewed 1 week ago

I will definitely return to Quito and this hotel. The staff was amazing! The beds are so comfortable, and the tub was huge! Very quite and clean. I look forward to returning to this lovely hotel and seeing the friendly faces of the staff again!

Review collected in partnership with NH Hotels
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Helpful?
Thank debrac293
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Debra, We are really grateful from receiving your generous feedback, it is our main goal to provide comfort and quality service to our guest and it is motivating to know that we met that commitment during your time with us; no doubt our team is really happy to hear that you enjoyed our welcoming hospitality and our facilities....

New York City, New York
Reviewed 1 week ago

The hotel has been recently completely renovated, and is a genuine find. Very modern, this is chic, smaller property with all the great amenities. Bed is incredibly comfortable, and the upgrades with the vanity area and all areas with espresso wood - really sharp! Will definitely recommend this property for the business person who prefers a little tucked away place....

Review collected in partnership with NH Hotels
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Helpful?
Thank davidrussellb
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you so much for taking the time to share your nice feedback with as, we are very pleased to know that you enjoyed our facilities, style and comfort, moreover, we are grateful to hear that you open wide would recommend our Hotel for business travelers. It would be a pleasure to welcome you back here, your home...

Dothan, Alabama
Reviewed 2 weeks ago via mobile

Airline sent us too this hotel at 4:00 am after our flight for US was cancelled. We remained here five days until rescheduled . The room was spacious, clean well appointed and with lovely view of the mountains. Staff was very helpful arranging tour of the city, taxi to various destinations, breakfast buffet was very good, and there were many...

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Helpful?
Thank James O
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. James, Thank you for taking the time to write your gentil feedback, we are very excited to hear that your non-planned visit to our Hotel resulted to be a nice experience and that you enjoyed our services, moreover, we are thrilled to know that we provided you a welcoming attention and an efficient assistance for your needs and...

New York City, New York
Reviewed 2 weeks ago

From top to bottom this hotel met all of our needs during our stay. The staff went above and beyond to offer us an A+ experience. The facility itself was well kept, clean, and very up to date. The food at the Royal Cafe was fresh and well prepared. The servers at the restaurant were very attentive. Whenever I'm back...

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Helpful?
Thank Manzanillo23
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Guest, Thank you so much for sharing such a great feedback with us, we are thrilled to hear that we met your expectations top to bottom; it is motivating to know that you enjoyed the service from our Royal Cafe Restaurant, and moreover, that you received from all of our staff a wonderful attention. We would be very pleased...

Burnsville, Minnesota
Reviewed 3 weeks ago via mobile

Had a wonderful experience staying at this hotel March24-30. Stayed in room 1202 which gave us a great views of mountain and city. Room very comfortable and always well maintained. Great shower and free bottled water provided daily. People at front desk were very hospitable and helpful. Bar area always seemed a little slow, but drinks were good. Did our...

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Helpful?
Thank Chip13
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Chip, Thank you for sharing your detailed comments with us, we are very happy to know that over all, you had a pleasant time in our hotel and that you enjoyed our facilities and the welcoming service provided by our staff. On the other had, we are very sorry that you did not get the welcoming drink at...

Delray Beach, United States
Reviewed 4 weeks ago

In general is a very good hotel. Unfortunately, last time I was at this hotel, I was treated as second class guest. It was raining, I was coming back from the handcraft market, in taxi, but entrance was blocked by TWO vans waiting for the first class guests to come out. The first class guests never came out, and despite...

Review collected in partnership with NH Hotels
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Helpful?
Thank Andres L
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Andres, Thank you for taking the time to write us about your experience in our Hotel, we want to apologize for the inconvenience you detailed about the vans blocking our entrance and above all, we are deeply sorry that you felt as an not important guest to us. We assure you that all of our guests deserve the...

Quito, Ecuador
Reviewed 8 March 2017

We have been coming to this hotel for 5 years; usually staying 12-20 days. The staff and service are wonderful. They are always and trying to understand our poor Spanish and willing to help with every little thing. They often will store our luggage while we Explore South America. And are welcoming when we return to pick it up. The...

Review collected in partnership with NH Hotels
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1Thank Peggy P
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mrs. Peggy, Thank you so much for such a great feedback and for your preference in our Hotel during the many years you had kept coming; indeed it is motivating to know that in the many visits you enjoyed our services, and furthermore, the hospitality offered from our staff, who is always exited to welcome you back. We really...

Telaviv
Reviewed 2 March 2017

16 floors. In the room (1003): Window that can be opened to the view, minibar, safe, A/C, writing desk, convenient outlets and USB for charging. 3 beds, reasonable size. Gym (good) open 24, spa. Very rich breakfast: many fruit, including exotics fruit, omlet and scrambled eggs cooking immediately upon request , coffee and cappuccino machine. There is an early breakfast...

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Helpful?
Thank Danny G
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Danny, We are very pleased and grateful of receiving such a nice feedback from your experience in our hotel; it is a motivation for all our team to know that you enjoyed our facilities, our colorful and complete breakfast; and moreover, the welcoming service provided by our staff. It would be a great pleasure to welcome you back...

Santiago, Chile
Reviewed 7 February 2017

Comfortable for work, rooms are clean and quiet, have enough space and good view. The employees give excellent assistance. Two things could be improvement the stay....the sound of refrigerator in the night could be less and the radio could have bluethood.

Review collected in partnership with NH Hotels
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Helpful?
Thank juanpablos112
NHCQ-GuestRelations, Guest Relations Manager at NH Collection Quito Royal, responded to this review

Dear Mr. Juan Pablo, Thank you for taking the time to share with us your comments, we are delighted to know that you enjoyed in general our facilities, and moreover, we are thrilled to hear that you receive an excellent service from our staff, we get motivated from our guests' satisfaction. We also appreciate your observation about the sound of...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch. ... more   less 

Additional Information about NH Collection Quito Royal

Address: Avenida 12 de Octubre | Cordero 444, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: $127 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Quito Royal 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Radisson Quito
Quito Radisson
Hotel Style:
#3 Business Hotel in Quito
#7 Luxury Hotel in Quito
#13 Romantic Hotel in Quito
#20 Family Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Quito Royal staff and other travellers.
11 questions
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Questions? Get answers from NH Collection Quito Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel boasts heated bathroom floors!”
Manzanillo23, 10 Apr 2017 | Read review
“I don't believe there is a bad room in this hotel but I would advice the higher rooms for the views.”
F7977FUpaulw, 31 Jan 2017 | Read review
“Go high to avoid street part goers”
323kateyb, 6 Dec 2016 | Read review
“Try to reserve a room with club-level access.”
8jannas, 5 Dec 2016 | Read review
“Pls read my review. Thanks.”
silly101, 10 Nov 2016 | Read review
5 of 5