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Best Western CPlaza Hotel

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221 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Woodside
Reviewed 1 week ago

Convenient for everything. Hotel staff are nice. Hotel facility looks very old and outdated. The bathtub must be more than 30?years old ! The safe deposit box in the room is from 1980 !? Need to modernize ....

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Helpful?
Thank John L
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Dear John L: Thank you very much for your time and post your comment. I want to inform you that we have planned the remodeling of our rooms since 2017. We will do this gradually. We hope to have your visit again in the future. Cordially, Paola Cardenas

Nairobi, Kenya
Reviewed 4 weeks ago

The staff was super friendly and ready to go out of their way to accommodate any special requests... Thumbs up!! The room was very big and comfortable, everything went very well. Always a delicious fresh juice waiting for you at the reception. Location also excellent, next to the Parque de la Carolina, very good for running in the morning.

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Helpful?
Thank empanadilladeatun
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Dear empanadilladeatun: Thank you very much for your message. We are glad that you enjoyed your stay with us because staff attention, confort and service in all moment were according to your requirements. We hope see you soon!! Best Regards, Paola

Geneva
Reviewed 30 October 2016

Hotel was full for conference - so full, they claimed they could not change my room (preassigned, zero choice) even though safe deposit box inaccessible (antiquated key system). Colleagues had malfunctions (variously windows and bathroom doors would not close). Electronic access keys took many tries to get into rooms. Breakfast buffet was nothing special. Was stranded on service floor once...

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Helpful?
Thank claire124708
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Receive a warm greeting and thanks for your time to respond and comment about our hotel. Really, when the hotel is full it becomes very difficult to change room for guests who for some reason so request. If that was your case I offer an apology. Fortunately, we have occupied all our capacity with the theme of HABITAT III, reason...

Winnipeg
Reviewed 22 October 2016

We liked the hotel. The shower temperature varied a bit. Location is very good and the room was very large, a suite. Food in the restaurant was very good and they had a young lady playing very nice piano music in the restaurant 2 of the 3 dinners we had. Breakfast buffets are excellent. We did not like the loud...

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Helpful?
Thank 34rayh
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Dear 34rayh: Thank you for your time and comment. We are glad to know that you enjoyed your stay with us and that the facilities of the hotel have been to your liking. We take very good about your commentary on the tv in the restaurant, but I must say that many people look at the news in different times,...

Stamford, Connecticut
Reviewed 18 October 2016

Location excellent, cleanness in rooms excellent, breakfast excellent. Very friendly and professional staff. I highly recommended this hotel. The down sideis that the lobby needs a make over. Well come back to this hotel next year.

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Helpful?
Thank 483christiano
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Dear 483christiano: Thank you very much for your time and comment. We are glad to know that you had a great experience in our hotel and enjoyed your stay with us. Our staff is always delighted to serve you with entusiasm! Regards, Paola Cardenas

carriere
Reviewed 11 October 2016

Walked in room and pulled on Drape cord and Drapes fell to floor.The A/C didn't work and they replaced it with one that Blew more hot Air into room than it blew cold. Asked several times in our 2 week stay for another room and never got one. Will not stay again

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Helpful?
Thank huntertr7
Brescia, Italia
Reviewed 15 September 2016

Hotel is OK but I am sorry to say that the restaurant wasn' t good. Very bad meet and also the service. For the breakfast I was waiting 20 minutes for 2 eggs. And for this level of hotel, in my opinion, should be more variable.

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Helpful?
Thank mauriziomS5371EY
Paola C, Director de Relaciones con Clientes at Best Western CPlaza Hotel, responded to this review

Dear maurizionmS5371EY: Tanque you for your time and feedback. We are sorry and receive our apologize for the inconvenience. We´ll take action over your recommendation because your opinion is very important to us. Sincerely, Paola Cárdenas

Eagle Rock, United States
Reviewed 28 August 2016

Confusion between what I read online with what I got. It said 2 rooms, 2 beds. What that means is that there is 2 beds in 1 room and the other room is for the living/dining room. Than I changed to the 2 room, 3 beds, that was worst, it was a single room with 3 beds with no divider...

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1Thank Sandy L
Luxembourg City, Luxembourg
Reviewed 10 August 2016

The Hotel has a great Location just opposite of the Shopping mall and the Carolina park and public transport is right there, too. The interior is old and the lighting is very poor, also in the rooms. Some lamps were not working at all. It certainly has not the standard of a 5 star hotel and would need a big...

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Helpful?
Thank Barbara C
Paola C, Guest Relations Manager at Best Western CPlaza Hotel, responded to this review

Dear Barbara C: Thank you for your time and comments. Certainly, our location es the best in Quito, near of all facilities you need. Regarding the restaurant service small staff I think at that time, shift changed. We will look to strengthen these areas of customer care. We will take into account their comments regarding parking. Best Regards, Paola Cardenas

USA
Reviewed 7 August 2016

We stayed in different hotels during our stay in Ecuador, this was definitely the best room and the best service we got. Location is excellent! You are close to bars, restaurants, the mall is accross the street, the two floor city bus tour leaves from across the street, you can walk around La Carolina park. Great hotel! I definitely recommend...

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Helpful?
Thank 101diana
Paola C, Guest Relations Manager at Best Western CPlaza Hotel, responded to this review

Dear 101diana: Thank you very much for your comment and rating, it is always good to have your feedback. We look forward to your visit again!! Regards, Paola Cardenas

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Best Western CPlaza Hotel

Address: Shyris 1757 | and Naciones Unidas, Quito 170150, Ecuador (Formerly Best Western CPlaza Hotel)
Region: Ecuador > Pichincha Province > Quito
Price Range: $114 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western CPlaza Hotel 3.5*
Number of rooms: 116
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Also Known As:
Best Western Plus Plaza Hotel Quito
Best Western Quito
Best Western Plaza Hotel
Quito Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western CPlaza Hotel staff and other travellers.
4 questions
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over a year ago

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Questions? Get answers from Best Western CPlaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look so out dated. The bathtub was from 30 years ago ! The sofa looks aweful ... need to update everything ! ”
 of 5 bubbles , 26 Nov 2016 | Read review
“The room was nice. No tip to offer. ”
 of 5 bubbles 34rayh, 22 Oct 2016 | Read review
“Stay at another Hotel”
 of 5 bubbles huntertr7, 11 Oct 2016 | Read review
“get better pillows and matress”
 of 5 bubbles raulav2015, 5 Jul 2016 | Read review
“We had a view of Carolina park”
 of 5 bubbles geordie069, 11 Jun 2016 | Read review
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