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Hotel San Juan

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87 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Miami, Florida
Reviewed 27 August 2016

This beautifully restored building, with a gorgeous center courtyard and lush gardens and fountains, serves as the perfect place to get to know Cuenca. It's within walking distance to great restaurants and all the city sites. The staff was adorable! Helped us in all ways... we arrived just moments after the great earthquake hit the coast! This is a great...

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Thank JennyC282
Lakewood, Ohio
Reviewed 24 August 2016

Charming hotel, with very friendly staff. Food was very good and there is a small bar. Hotel was in a traditional spanish colonial home with a center courtyard. The rooms were spacious and comfortable, with en suite bathrooms that had hot water.

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Thank OhioScot
Midlothian, United States
Reviewed 10 August 2016

This was our favorite hotel during our two weeks in Ecuador. It is beautiful, the rooms are large and comfortable (with lovely bathrooms), and the dining area is wonderful...and the food is excellent. The staff was very attentive and friendly, and very helpful with our luggage. The Hotel San Juan is conveniently located only a few blocks from the main...

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Thank Debra O
Williamsburg, Virginia
Reviewed 23 May 2016

This is a beautiful hotel and our room was great but ... We were on the front court yard on a weekend, so two bad things:1) our room did not have a window to the outside so it was warm and stuffy even though it was cool outside; 2) it was the weekend and the hotel had several catered events...

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Thank Paul M
Saint Petersburg, FL
Reviewed 18 February 2016

Lucked into this wonderful gem via Expedia - best thing Expedia ever did for me. From the first step in the door to my charmingly appointed king room, everything felt great! A warm and welcoming and English speaking receptionist quickly got me checked in and in my room. Each room is uniquely and tastefully decorated and the lobby and hallways...

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1Thank BillsGreatAdventure
SanJuanHotels, Director de Relaciones Públicas at Hotel San Juan, responded to this review

Dear Bill, We greatly appreciate your positive comments, it help us to continue growing and improving as a hotel, for us it is a pleasure to serve them. We hope to have soon in our facilities. Always orders, Lorena Marin SALES MANAGER SAN JUAN HOTEL

Marlborough, Massachusetts
Reviewed 10 February 2016 via mobile

I have been traveling for 45 years for business and pleasure. Stayed at many hotels over those years. But I have never had a more enjoyable stay. This hotel is a classic with old Spanish Architecture and all the modern amenities. The staff was very friendly and helpful. The rooms, the grounds were impeccable and the garden so relaxing. You...

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1Thank Ken L
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Ken Le, We are grateful for your good comments , the same that help us grow as a hotel. We hope to have them again at our facilities. Always orders , Lorena Marín SALES MANAGER SAN JUAN HOTEL

new mexico
Reviewed 9 July 2015

We stayed at the San Juan Hotel for two nights in mid-June. It is conveniently located near the Old Town area of Cuenca with lots of restaurants within only a few minutes’ walk. The San Juan is on a busy street that was surprisingly quiet at night. The hotel has three floors in an older but yet very modern building...

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1Thank mwcw
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Mwcw, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders , Lorena Marin GERENTE DE VENTAS

USA
Reviewed 7 July 2015

Our large comfortable room faced a lovely garden and featured a big bathroom with jacuzzi tub. The staff were extremely helpful and friendly and the local was perfect for exploring the lovely old city of Cuenca. Our best meal in Ecuador was at the Villa Rosa only a block away.

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1Thank Mikewega
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Mikewega, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER

Napa Valley, California
Reviewed 12 June 2015

The service was excellent. We had a room at the back overlooking the garden since I have trouble negotiating stairs (no elevator). The breakfast was good although not elaborate. The location is perfect for touring old town. Downside-the room did smell a little musty and the bedside and desk lamps did not work but with some imaginative lightbulb switching it...

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1Thank DianneK1
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear DianneK1, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER

Mumbai (Bombay), India
Reviewed 1 May 2015 via mobile

OK where to start from... I have been to Hilton , holiday inn , taj, etc etc but this is the best for me.. This is just perfect ... The hotel is beautifully made and developed in old Spanish colony with beautiful interiors and a wonderful room. The only thing you won't find here is a swimming pool but I...

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1Thank manogya26
SanJuanHotels, Director Comercial at Hotel San Juan, responded to this review

Dear Manogya26, We are pleased to serve . I hope you enjoyed your stay in our city therefore in our hotel. San Juan is a privilege to have received guests like you. Thank you very much for your comments is very important for us your opinion to improve. Always orders, Lorena Marin SALES MANAGER

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
San Juan Hotel is conveniently located, only 7 minutes from the Airport in the historic town of Cuenca. It is a large historic home converted to a luxury Hotel with a charming environment offering the pleasure of resting in old colonial style. ... more   less 

Additional Information about Hotel San Juan

Address: Calle General Torres 9-59 y Gran Colombia, Cuenca, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: $102 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel San Juan 3.5*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#7 Business Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel San Juan staff and other travellers.
3 questions
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2 months ago
Guayaquil, Guayas, Ecuador
over a year ago

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Questions? Get answers from Hotel San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the back courtyard, near the garden and fountains.”
 of 5 bubbles JennyC282, 27 Aug 2016 | Read review
“rooms tho the back will be quieter and perhaps cooler.”
 of 5 bubbles paulmG7896EV, 23 May 2016 | Read review
“Overlooking or fronting the garden. #205 is next to housekeeping closet and started at 7:30 am.”
 of 5 bubbles BillsGreatAdventure, 18 Feb 2016 | Read review
“ask for a room in the back overlooking the garden. No elevator, but it's only 3 floors.”
 of 5 bubbles Mikewega, 7 Jul 2015 | Read review
“Room in the back for sure.”
 of 5 bubbles DianneK1, 12 Jun 2015 | Read review
5 of 5
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