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Casa San Rafael

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Traveller (168)
Room & Suite (23)
Dining (22)
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Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“eggs”(27 reviews)
“yogurt”(15 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Concierge
Laundry Service
Free Parking
3 Star Hotel
All hotel details
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Reviews (487)
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All reviewseggshistoric propertyyogurtthe ownerconverted colonialold towngreat central locationhotel is locatedits charmthree blocksparque calderonthe main squarewalking distancewould highly recommend this hotellimited spanishstaff went out of their waybreakfast was delicious
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31 - 35 of 292 reviews
Reviewed May 11, 2017

great breakfast,free parking and close to city center,very helpful reception,location is key,have stayed here before and will stay again,fresh fruit and coffee and teas 24 hours a day,I cant say anything negative for this establishmentMore

Thank hecmec5
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded May 23, 2017
Google Translation

Nos alegra saber que tú experiencia con nosotros es y a siso lo que esperabas, siempre es un agrado contar...More

Reviewed May 7, 2017

This place was loaded with charm. The old wood floors were special. The room was good size as was the bathroom. There is no air conditioning so it could get a bit warm in there during the day and opening the windows cooled things off...More

Thank Jim S
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded May 23, 2017

We want to thank you for the opinion of our hotel, remember that this is your second home, we are glad to have your presence and look forward to your next visit to Cuenca.

Reviewed April 26, 2017 via mobile

Loved our stay. Staff was incredibly helpful and patient. Located in perfect location to walk to most everything and great restaurants. Traffic is heavy in area so expect it to take awhile to arrive. But once there you can easily walk and explore. Rooms are...More

1  Thank jon r
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded May 6, 2017

Dear Traveler, Thank you for your comment, we are glad to know that your stay with us was good. We hope to have your presence on your next visit to Cuenca.

Reviewed April 4, 2017

This is the second time I've stayed at Casa San Rafael. I was as happy on this visit. The inn has a terrific location. Walking distance to everything in colonial Cuenca. The inn is well appointed and quite charming. The staff is hospitable and willing...More

Thank 18Anita61
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded April 7, 2017

Thank for choosing our hotel and thank you for your comment; All your comments are essential to improving. it is a pleasure to hear that you enjoyed your stay with us. We hope to see you soon.

Reviewed March 27, 2017

Beautiful hotel, free validated parking a couple blocks away. Friendliest staff, offered to help with luggage from our car. Spoke English and Spanish. Security at the hotel was nice; locked front door only opened by staff. Free breakfast was delicious (choice of eggs-fried or scrambled,...More

Thank WadayCopa
Response from Vale Sofia C, Director de Recepción at Casa San RafaelResponded March 31, 2017

Thanks for taking time to leave your opinión, it is a pleasure to hear that you enjoyed your stay with us. All your comments are essential to improving our service, we are to make your visit at the best, we hope to see you soon.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Details
Price range
US$34 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$34 - US$79 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (168)
Room & Suite (23)
Dining (22)
Family and Play Areas (1)
Questions & Answers
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celine a
September 16, 2016|
AnswerShow all 4 answers
Response from Holly M | Reviewed this property |
We took a cab from the airport. It's the easiest way. Just show the driver the address, it works whether he speaks English or not.
0
Votes
Carmen Marta O
November 5, 2015|
AnswerShow all 4 answers
Response from RogerFH | Reviewed this property |
No there is no elevator. Casa San Rafael is a restored mansion with easy stairs, and plenty of help for those who need help with baggage.
0
Votes
Kimba628
September 12, 2015|
AnswerShow all 2 answers
Response from nataliad216 | Reviewed this property |
If they do not have one, I am sure they can refer you to a company that would take you to the port. They are very helpful.
0
Votes
Room Tips
"Hotel was quiet"
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"Top floor seemed less noisy than first floor."
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"Ask for a room with a window"
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"Ask for a quiet room that does not face the very busy street, Simon Bolivar"
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