We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Casa San Rafael

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
Great Deal
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Casa San Rafael
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

431 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
There are newer reviews for Casa San Rafael
See the most recent reviews
Showing 266: English reviews
Gig Harbor, WA
Reviewed 26 May 2015 via mobile

My wife and I had an outstanding three night visit to this charming little hotel. Initially we had planned on only two nights. It is centrally located, exceedingly clean, and the proprietors are wonderfully helpful. Best of all were the amazing breakfasts.

Thank CharlesMeacham
Vancouver, Washington
Reviewed 26 May 2015

On cobble-stone streets, only a few blocks from the ancient city center, Casa San Rafael was pure old world charm! Family prepared breakfasts included. A special kindness was displayed when I was ill the morning of our departure. They just 'made us stay' and rest, until our late evening flight to Quito. We came home tired, but woke up smiling.

Thank RogerFH
Salt Lake City, Utah
Reviewed 25 May 2015

I had originally booked for 3 nights and loved this charming hotel so much I chose to add on a 4th night. The staff was incredibly friendly and helpful, and the location in Old Town close to the main plaza couldn't be topped. It's not possible to say enough glowing things about this boutique hotel!

Thank Karen K
Halifax, United Kingdom
Reviewed 18 May 2015

The hotel décor is lovely and the amenities and service excellent. The bed was large and comfortable and the bathroom excellent with toiletries and a hot, refreshing shower. The staff couldn't have been more friendly and helpful.

1Thank Jay S
Holmfirth, United Kingdom
Reviewed 11 May 2015

Cuenca is a delightful old city. Its buildings from the colonial era or of the colonial style make it what it is. How delightful, then, to be able to stay in one of these gems close to the centre of the main sights. Casa San Rafael is such a place, a five-minute walk from the main square and the cathedrals....

1Thank Expl0rer007
Reviewed 4 May 2015

We stayed here for 3 nights. The hotel is situated right in the city center, the boutique hotel its lovely. The entire staff was nothing but helpful and made our time in Cuenca unforgettable. I would definitely recommend this hotel to everyone.

1Thank Jacqueline Z
Sydney, Australia
Reviewed 29 April 2015 via mobile

Stayed here for 2 nights.... I am a bit torn in rating this place as it's got so many positives. Great service /decor /location /breakfast... But after driving a long way from Quito we were booked into one of the rooms 207 at the back of the hotel. The room was tiny, and I mean TINY, no windows and the...

Thank Pabdab
Reviewed 27 April 2015

This little boutique hotel looks very unassuming from the outside (and nothing like the photo on the web site) but once inside the lobby it's really charming. The decor is like a cross between a tea parlor and an old church - but in a very tasteful, lovely way. The staff was very helpful and made us feel very welcome....

Thank Like2travelColorado
Reviewed 24 April 2015

The staff could not have done anything more to make our stay at their hotel and our time in Cuenca. The presentation was immaculate. Breakfast was very comprehensive. The location was in the old part of town and well placed to tour the sights of the city.

Thank Ian C
San Felipe, Mexico
Reviewed 21 April 2015

This small hotel was a perfect blend of charm and service. It was like finding a small jewel in a beautiful city of 600,000 plus people. No need for a car because the lovely historic part of Cuenca was within walking distance for shopping, sight seeing and dining. If you were not aware of where you really were it felt...

Review collected in partnership with this hotel
Thank vanice f

148 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (143)
Hotel & Grounds (31)
Bathroom (2)
Room/Suite (8)
View from Room (7)
Dining (21)
Family/Play Areas (1)
Other (73)

Management photos: Courtesy of the property manager

All Management Photos (5)
Hotel & Grounds (1)
Room/Suite (1)
Other (3)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Cuenca hotels
0.3 km away
Forum Hotel
Forum Hotel
#5 of 61 in Cuenca
228 reviews
0.4 km away
Hotel Los Balcones
Hotel Los Balcones
#2 of 61 in Cuenca
435 reviews
3.5 km away
Hotel Oro Verde Cuenca
Hotel Oro Verde Cuenca
#1 of 61 in Cuenca
677 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Mansion Alcazar Boutique Hotel
0.2 km away
Hotel Boutique Santa Lucia
0.5 km away
Casa de las Rosas
Casa de las Rosas
#16 of 61 in Cuenca
106 reviews
Show Prices
Show Prices
Show Prices


  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Breakfast included
  • Laundry Service
  • Concierge
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Casa San Rafael is the brainchild of a Cuencan family, that invites you to share the special warmth manifested in every corner of a charming heritage house of Cuenca, staffed by the extended family of the owners. ... more   less 

Additional Information about Casa San Rafael

Address: Bolivar 5-05 y Mariano Cueva, Cuenca 593, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: $68 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa San Rafael 3.5*
Number of rooms: 13
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotwire, Orbitz, Hotels.com, Agoda, Priceline, Cheap Tickets and HRS so you can book your Casa San Rafael reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Cuenca
#2 Romantic Hotel in Cuenca
#3 Best Value Hotel in Cuenca
#3 Business Hotel in Cuenca
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Casa San Rafael staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Casa San Rafael staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all the rooms were good. Just be aware on the third level at least some of the rooms have no window, a sklylight yes.”
18Anita61, 4 Apr 2017 | Read review
“Inside rooms seem quieter”
WadayCopa, 27 Mar 2017 | Read review
“Some rooms have balcony. Get a room with a balcony.”
Alpanjay, 21 Jan 2017 | Read review
“We were on the street, and it was a little noisy, but I wouldn't trade it. I love the street sounds in the morning!”
rosebud215, 3 Jan 2017 | Read review
“Great place to stay if you want to walk and take in the historic district!”
JillN194, 25 Nov 2016 | Read review
5 of 5
US$44* /night
View Deal
View all 11 deals
Prices are for 1 room, 2 adults
Change dates