Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located a quick walk from the famous square of Parque Calderon. Mansión Alcázar Boutique Hotel is located in a very vibrant area of the city, nearby well known museums and churches. This republic style architectural adds the perfect element of elegance to this already refined structure. Guests of this Ecuador hotel can have a refreshing cocktail or glass of champagne out in the jasmine garden and enjoy the fantastic surroundings of our Hotel. Relaxing indoors is also an option, by the baby grand piano sipping a warm cup of tea. This hotel knows just how to pamper their guests. Declared a World Heritage Site by UNESCO, the city of Cuenca has everything you could want from it - beauty, nature, and a vibrant life. And when you are not exploring the area, you may want to sit and have a delicious meal at our restaurant Casa Alonso which serves international and local favorites.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
Location
Simon Bolivar 12-55 y Tarqui, Cuenca 10104 Ecuador
Mansion Alcazar Boutique Hotel
4.7 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This hotel is beautiful, clean and the staff could not be more attentive. We stayed there along with family and friends for our son's wedding. The rooms were clean and comfortable. They accommodated every special request we had like one room being cleaned early in the morning so that we could use for the hair and makeup for the wedding party. In addition, we needed to leave early to catch our flight out and they graciously opened the restaurant 30 minutes early so that we could have breakfast. Location could not be better. I highly recommend you stay here if you are visiting Cuenca.
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Date of stay: September 2022
Value
Location
Service
Room Tip:Â Rooms on the first floor of the main building tend to have a bit more noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara Calanche, AtenciĂłn al cliente/recepciĂłn at Mansion Alcazar Boutique Hotel
Responded Oct 1, 2022
We are very happy to receive your impressions of our service! Our team, always want to provide the best experiences and make Cuenca a memorable place. We are waiting for you back
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Magical stay! We stayed four nights at the Mansion Alcazar. It’s a charming boutique hotel just minutes’ walking distance to Cuenca’s main town square. Location is central, safe and very convenient.
The hotel has a lot of history and character. It used to be the home of an Ecuadorean president in the late 1800s. The inner courtyard and upstairs rooms feels like you’re being transported back in time. The place is adorned with plush sofas and chairs, antique lamps, old photos, even a fountain. Feels like a historic museum.
Rooms are spacious and modern. We were upgraded to a second floor room with a view of the beautiful garden below. Bathroom and showers are modern, clean and well lit.
The garden is an absolute gem. It’s got leaf-covered archways and colorful flowers that Ecuador is world famous for - roses, daisies, hydrangeas. This is a place where you can easily spend hours reading a book with a nice cup of coffee. Your own private tropical oasis!
In the middle of the garden is a quaint glass house that is the hotel restaurant, Cocotte. We had breakfast here everyday. Enjoyed fresh juice, eggs Benedict and freshly baked pastries. We also had dinner our first night here. The squid ink fettuccine le noir with langoustines was fantastic.
Service at the hotel is great. The front desk staff helped arrange day trips of Cuenca and the surrounding towns. They also set up transportation to the airport. When it rained a bit outside, they offered us an umbrella without us needing to even ask. It’s attention to details like this that makes your stay feel special.
Cuenca was our first stop in Ecuador before heading to Quito and the Galápagos Islands. The Mansion Alcazar was definitely a highlight of the trip. If you want a place in Cuenca with character, charm and a relaxed ambience, look no further. Highly recommend it!
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara Calanche, AtenciĂłn al cliente/recepciĂłn at Mansion Alcazar Boutique Hotel
Responded Jul 13, 2023
Thank you for your valuable comments. It fills us with joy to know that you had a pleasant stay and that we met your expectations. We always work to provide unique experiences, we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here with a group of friends in this amazing location, in old town Cuenca, the restaurant is placed in a beautiful garden with a lot of flowers. The service was impecable, the staff was helpful. The chef suprised us with exquisite flovours combining local food with french cuisine. The peak of the experience was the serving of the desert combined with a vist from chef Hector Rojas.We will definately return to try all the dishes. Gracias!
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Date of stay: September 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mansion Alcazar is an old colonial house (apparently at some time it was owned by a person who become the president of Ecuador) and converted into a hotel. This is boutique hotel so you should not expect the amenities or design of a modern hotel. For example, many rooms are on the second floor but there is no elevator. Yet, the charm of the place, and the service is outstanding. They include breakfast (buffet style) with plenty of Ecuadorian food (bolones de verde, mote pillo, etc) as well as amazing fruit.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fantastic beautiful building, friendly staff and nice spacious room. Only ours was next to busy parking so we slept badly (busy at the weekend, cars coming and going and lots of honking). Breakfast was buffet, we missed decent bread. So all in all, we found the place too expensive for what we got (even though we got a discount on taxes). I also noticed locally that you slept cheaper by booking last minute (we booked months in advance and 20% more expensive).
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara Calanche, AtenciĂłn al cliente/recepciĂłn at Mansion Alcazar Boutique Hotel
Responded Aug 18, 2023
Dear guest, thank you for taking the time to share your experience with us! We will take into account all your points to improve. We bake and offer traditional bread every day.
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Despite all the good reviews, we did not enjoy our stay here at all.
First of all, the room we had was tiny and the bed was not big enough for a couple of adults (maybe an adult and child). We had to squeeze together so tight, it was impossible to sleep. Forget about turning during the night - there is no room to move in the bed without falling out onto the floor.
There is also zero soundproofing, which means that when someone is playing the piano in the courtyard, you will not be able to get any rest in your room. I had a migraine one evening and couldn’t close my eyes and relax because the music was so loud in our room. It was like being in the front row of a concert.
Most disappointing, however, was probably the breakfast. We stayed in a number of hotels while traveling around Ecuador and this was the worst breakfast we received. Two eggs on a plate with no garnish, no side dishes, nothing. Just two eggs. For a hotel that bills itself as having a delicious French restaurant, the breakfast was laughable. Why not serve croissants and jam, a croque monsieur, or anything worthy of the restaurant itself? We would not return.
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Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara Calanche, AtenciĂłn al cliente/recepciĂłn at Mansion Alcazar Boutique Hotel
Responded Nov 14, 2021
We welcome your comments! They help us to improve our service every day. When making reservations, the size of the bed in the room is indicated, this in order to guarantee your comfort. We have piano nights two days a week from 6:30 to 8:30 pm, being a colonial house, most of the rooms have windows towards the interior, that is why we do it early. Our breakfast consists of several entree options with fruit and yogurt as well as a variety of eggs, toasts, breads, for the enjoyment of our customers. We regret not having met your expectations, we hope to serve you in the next opportunity.
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We stayed here for 2 nights during our trip to Cuenca and we were very comfortable and happy. The place is beautiful, with a stunning common area just past check in, and at times they have very good live piano and violin music there. Then there is a garden area outside in the back with tables and chairs, also very beautiful and serene. The concierge (Veronica) was EXTREMELY helpful for our entire stay. She provided excellent guidance and information, and consistently helped us arrange transportation and plan outings. She also speaks very good English, which helps a lot because we are beginner level Spanish speakers. The room was nice, the bed comfy, and the restaurant had delicious complimentary breakfast. We didn't get to eat lunch or dinner there due to time constraints, but the menu looked good. The location is central to a lot of the local attractions. Its a short walk to the Cuenca sign in San Francisco Square, the Cathedral of Immaculate Conception, the Mercado 10 de Agosta, the flower market, and many others. We would absolutely stay here again, and I have to once more emphasize how helpful Veronica was to us during our stay! Talk to her about your plans and wants and she will give you lots of great help!
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Barbara Calanche, AtenciĂłn al cliente/recepciĂłn at Mansion Alcazar Boutique Hotel
Responded Jul 13, 2023
Thank you for your valuable comments. It fills us with joy to know that you had a pleasant stay and that we met your expectations. We always work to provide unique experiences, we look forward to welcoming you back.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was super friendly and professional. Everyone always smiling at you 🙂.
The restaurant has an amazing view and the food is delicious. The chocolate mousse was amongst the best I’ve ever tried. We also ordered the papardelle with Parmesan sauce and it was great.
We stayed at one of the suites in front of the garden (305). It was pretty quiet and spacious. The shower had very good water pressure and hot water always.
My husband and I recommend this hotel 100%.
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Â Avoid the rooms near the fountain because those can be noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have to echo the other positive reviews. This is a delightful place to stay; less fussy than its formal luxury makes it appear on first glance, with stellar but unobtrusive service and a gorgeous garden. I particularly enjoyed the turndown service complete with hot water bags for warmth under the sheets at the foot of the bed. The location can't be beat. Breakfast was satisfying and when we had to leave early for a flight, they expedited the coffee and got our car out of the included lot before the official service time. A wonderful stay.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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They gave my entire family a warm welcome. The breakfast was delicious and the staff very attentive. The hotel is very nice, it has a beautiful garden, the location is perfect for going out to explore the center of Cuenca, without having to use a vehicle.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Robert,
Because of its furnished style, the hotel by itself is very warm in cold seasons. But there is a fireplace in the restaurant area that is close to the garden.
Cuenca weather is usually cold, specially at night. We have 2 areas, the old republican house where you have 3 Suites with windows, you don't need Air Conditioning. in the modern area, the rooms are colder, so we've recently installed a heating system.
Best Regards,
hola criss, si claro que puedes, se llama el restaurant casa alonso, es comida tipo gourmet, asi como el hotel es un lugar caro, pero vale la pena, es ademas una casa antigua muy bien mantenida , es un lindo lugar y la atencion es excelente.
Estimada Sra. El precio de la habitacion doble es $ 235.46 dolares, por noche. Esta tarifa incluye desayuno americano e impuestos.
Saludos cordiales,
Saludos cordiales,
Sandra Guzman C.
There are more places to choose from in the Cuenca area.
PRICE RANGE
C$119 - C$196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mansion alcazar cuenca
LOCATION
EcuadorAzuay ProvinceCuenca
NUMBER OF ROOMS
19
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Mansion Alcazar Boutique Hotel - UPDATED Prices, Reviews & Photos
Frequently Asked Questions about Mansion Alcazar Boutique Hotel
Which popular attractions are close to Mansion Alcazar Boutique Hotel?
Nearby attractions include La Catedral de la Inmaculada Concepcion de Cuenca (0.3 km), Plaza Abdon Calderon (0.4 km), and Museo del Sombrero de Paja Toquilla (0.5 km).
