Horrible location if you are a tourist as you are a good 30-40 min cab ride to historic city. The whole hotel smells cigarettes. When we checked in, no running water was available but it was fixed. Unlike other location in Peru, the staff is not too friendly, breakfast is acceptable though.
TLDR; We came on a road trip from Lima to Colca then to Arequipa. While Colca accommodation was great, this hotel is not worth the price they asked for. There are other places near the main square with better price/quality ratio. First of all, although the place is far (30 to 40 minutes) from the main square, we selected this place as we were looking for quiet where we could rest. It’s not happening as there is now a huge party near the hotel. Secondly -and this was my fault- I reserved a twin room and I needed a double room. As I saw few to no people when checking in I asked one of the bells if the hotel had low occupation. He said yes. When I asked for a change in the room after realizing my mistake they made a lot of excuses even saying the hotel was full (which was later a lie as there is low occupancy right now...as told by the counter). After much talking and telling then that someone told me there was low occupancy, they agreed to change the room at, for now, no cost. Then, the rooms (and the hotel itself). This is supposedly a 4 star hotel and as such you expect some things. Well, nothing. The rooms are old (although clean), bathrooms are small, NO A/C (at least in the room I was assigned) making the room uncomfortably hot. Windows could be opened with the risk of being bitten by some kind of mosquitoes. They did gave us a fan, which proved to be ineffective. WiFi is really -and I mean REALLY- slow. Even my 4G connection was much faster. Pool was filthy until 10 am. The small fridge in the room wasn’t working properly and when reported to the reception I got “Maintenance staff is not available until morning”. The receptionist himself had to come with a different fridge as they are short staffed. Breakfast was 3 of 5. Not a big deal but I was expecting more as this is, supposedly, a 4-star hotel. Although there were late responses to this issues, I am really disappointed and won’t be coming again nor recommending this place to anyone. …
Located outside Arequipa in a very peaceful area. Would not recommend for most tourists because it is not well located for persons who want to spend time in Arequipa itself because of serious traffic problems between the hotel and the old part of the city. It would be a good place for a meeting or retreat. When I was there there was a large meeting (70 persons???) and the staff was a bit overwhelmed but I think that it would be a perfect place for 25-35 persons to have a retreat/meeting.
Returning to Arequipa, I find that there are only 2 world class hotels. One of them is this hotel, which in my modest opinion,wonderful. My conclusion is based on its beauty, its location and the benefits it offers. This hotel is really an Oasis, because urban activity is reduced. Surrounded by farms, it is possible to see from the hotel, vegetable picking activities that have not changed in 100 years. There are services for all tastes, including horseback riding. It has a pond that many travelers confuse with a lake despite its name. Walking passages make this hotel one of its class.
This hotel is in a lovely quiet area, and on beautiful grounds. I think the staff must love to work here, as everyone seemed to go about their business quietly without noise and nodding to you as you walk past. It is a clean and lovely place, there is everything that a solo or a family would need to have a good quiet relaxing time, even those with young children. Everything was well maintained, and the views from the pool area is great. The town center is not far, though you will have to take a taxi ride. Walk to the main road for one, it will be cheaper!