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BTH Hotel Arequipa Lake

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Pasaje Camino al Molino de Sabandia Sabandia-Arequipa, Arequipa Peru
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (198)
Dining (31)
Room & Suite (31)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-06-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from BTH Hotel Arequipa Lake
Updated 20-06-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 155 hotels in Arequipa
Location
Cleanliness
Service
Value
Bienvenido a BTH HOTEL AREQUIPA LAKE, tu segundo hogar en Arequipa. Hotel BTH AREQUIPA LAKEr tiene como objetivo conseguir que tu visita sea lo mas relajante y agradable posible, razon por la que tantos huespedes siguen volviendo ano tras ano. Nuestras habitaciones incluyen minibar para una comodidad mucho mayor, y los huespedes pueden permanecer conectados con wifi gratuito. Recepcion abierta 24 horas, conserje y servicio de habitaciones son algunos de los servicios que ofrece el hotel. Su piscina y desayuno incluido tambien contribuiran a que tu estancia sea incluso mas especial. Si vas en coche a BTH AREQUIPA LAKE, hay parking gratis disponible. No faltan cosas que hacer por la zona: explora populares volcanes como Volcan Misti y Chachani. BTH HOTEL AREQUIPA LAKE te acerca a lo mejor de Arequipa, tratando de que disfrutes de una estancia relajante y agradable.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Table tennis
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Wifi
Hot bath
Outdoor pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Solarium
BBQ facilities
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish
221Reviews6Q+A7Room tips
Traveller rating
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Denis wrote a review Nov. 2019
Montreal, Canada66 contributions64 helpful votes
Horrible location if you are a tourist as you are a good 30-40 min cab ride to historic city. The whole hotel smells cigarettes. When we checked in, no running water was available but it was fixed. Unlike other location in Peru, the staff is not too friendly, breakfast is acceptable though.
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Date of stay: November 2019
Location
Cleanliness
Service
2 Helpful votes
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Response from HotelesEstelar_pe, General Manager at BTH Hotel Arequipa Lake
Responded Nov. 18, 2019
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
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Marco T wrote a review Oct. 2019
Callao, Peru15 contributions6 helpful votes
TLDR; We came on a road trip from Lima to Colca then to Arequipa. While Colca accommodation was great, this hotel is not worth the price they asked for. There are other places near the main square with better price/quality ratio. First of all, although the place is far (30 to 40 minutes) from the main square, we selected this place as we were looking for quiet where we could rest. It’s not happening as there is now a huge party near the hotel. Secondly -and this was my fault- I reserved a twin room and I needed a double room. As I saw few to no people when checking in I asked one of the bells if the hotel had low occupation. He said yes. When I asked for a change in the room after realizing my mistake they made a lot of excuses even saying the hotel was full (which was later a lie as there is low occupancy right now...as told by the counter). After much talking and telling then that someone told me there was low occupancy, they agreed to change the room at, for now, no cost. Then, the rooms (and the hotel itself). This is supposedly a 4 star hotel and as such you expect some things. Well, nothing. The rooms are old (although clean), bathrooms are small, NO A/C (at least in the room I was assigned) making the room uncomfortably hot. Windows could be opened with the risk of being bitten by some kind of mosquitoes. They did gave us a fan, which proved to be ineffective. WiFi is really -and I mean REALLY- slow. Even my 4G connection was much faster. Pool was filthy until 10 am. The small fridge in the room wasn’t working properly and when reported to the reception I got “Maintenance staff is not available until morning”. The receptionist himself had to come with a different fridge as they are short staffed. Breakfast was 3 of 5. Not a big deal but I was expecting more as this is, supposedly, a 4-star hotel. Although there were late responses to this issues, I am really disappointed and won’t be coming again nor recommending this place to anyone.
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Date of stay: October 2019Trip type: Travelled as a couple
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Response from HotelesEstelar_pe, General Manager at BTH Hotel Arequipa Lake
Responded Oct. 21, 2019
Dear Marco, We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
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Jirecarol wrote a review Jul. 2018
Columbia, Missouri313 contributions119 helpful votes
Located outside Arequipa in a very peaceful area. Would not recommend for most tourists because it is not well located for persons who want to spend time in Arequipa itself because of serious traffic problems between the hotel and the old part of the city. It would be a good place for a meeting or retreat. When I was there there was a large meeting (70 persons???) and the staff was a bit overwhelmed but I think that it would be a perfect place for 25-35 persons to have a retreat/meeting.
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Date of stay: July 2018
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from Maria A, General Manager at BTH Hotel Arequipa Lake
Responded Jul. 27, 2018
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
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Luiscperu wrote a review Nov. 2017
Lima, Peru38 contributions11 helpful votes
Returning to Arequipa, I find that there are only 2 world class hotels. One of them is this hotel, which in my modest opinion,wonderful. My conclusion is based on its beauty, its location and the benefits it offers. This hotel is really an Oasis, because urban activity is reduced. Surrounded by farms, it is possible to see from the hotel, vegetable picking activities that have not changed in 100 years. There are services for all tastes, including horseback riding. It has a pond that many travelers confuse with a lake despite its name. Walking passages make this hotel one of its class.
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Date of stay: November 2017
Value
Cleanliness
Service
Trip type: Travelled solo
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Response from Maria A, Manager at BTH Hotel Arequipa Lake
Responded Dec. 1, 2017
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
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malnit56 wrote a review Mar. 2017
London, United Kingdom3,859 contributions126 helpful votes
+1
This hotel is in a lovely quiet area, and on beautiful grounds. I think the staff must love to work here, as everyone seemed to go about their business quietly without noise and nodding to you as you walk past. It is a clean and lovely place, there is everything that a solo or a family would need to have a good quiet relaxing time, even those with young children. Everything was well maintained, and the views from the pool area is great. The town center is not far, though you will have to take a taxi ride. Walk to the main road for one, it will be cheaper!
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Date of stay: May 2016
Location
Cleanliness
Service
Trip type: Travelled with family
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Response from Maria A, Manager at BTH Hotel Arequipa Lake
Responded Mar. 14, 2017
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
Read more
Previous
PRICE RANGE
US$66 - US$88 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel El Lago Estelar
LOCATION
PeruArequipa RegionArequipa
NUMBER OF ROOMS
52
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Frequently Asked Questions about BTH Hotel Arequipa Lake
Which popular attractions are close to BTH Hotel Arequipa Lake?
Nearby attractions include Monasterio de Santa Catalina (7.7 km), Plaza de Armas (7.4 km), and Historic Centre of Arequipa (7.5 km).
What are some of the property amenities at BTH Hotel Arequipa Lake?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at BTH Hotel Arequipa Lake?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at BTH Hotel Arequipa Lake?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to BTH Hotel Arequipa Lake?
Conveniently located restaurants include Palacios Coffee, Pasta Canteen, and Alma Bar Restaurante.
Are there opportunities to exercise at BTH Hotel Arequipa Lake?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does BTH Hotel Arequipa Lake have an airport shuttle?
Yes, BTH Hotel Arequipa Lake offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at BTH Hotel Arequipa Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does BTH Hotel Arequipa Lake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at BTH Hotel Arequipa Lake?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to BTH Hotel Arequipa Lake?
Many travellers enjoy visiting Historic Centre of Arequipa (7.5 km), Molino de Sabandia (0.4 km), and Petroglifos de Toro Muerto (1.8 km).
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