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JW Marriott El Convento Cusco

Travellers' Choice award winner
#7 of 162 Hotels in Cusco
GreenLeadersSilver level
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JW Marriott El Convento Cusco
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2,364 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott El Convento Cusco
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Showing 1,550: English reviews
London, United Kingdom
Reviewed 28 July 2016

This is a beautiful hotel with the most friendly and welcoming staff. The rooms were comfortable and well appointed, the food was delicious and the location was perfect (not a steep climb from the main square which is welcome). I would highly recommend staying here. We had 2 rooms below ground floor level, outwardly facing a wall which was no...

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Helpful?
Thank JB1_12
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear JB1_12, Thank you for your kind comments I truly appreciate them. I am happy to know your whole experience at the JW Marriott El Convento Cusco was so nice! I hope you can come back soon. Kind regards, Tomas Ford Operations Manager JW Marriott El Convento Cusco

Reviewed 27 July 2016

We were a party of 8 staying at this beautiful hotel. The architecture and design are totally unique, as it was built in an old monastery preserving some of the original walls and patios. The decoration is modern and cozy but maintains the special atmosphere of the great city of the Incas. In all, a beautiful property very close to...

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Helpful?
Thank Patricia B
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Patricia B, Thank yiu for taking the time to write your detailed comments about your stay at the JW Marriott El Convento Cusco. I am glad you loved our history, ambiance, location, but on the other side I am so sorry that you did not have a good rest, so we will check about the pillows as well as...

Abu Dhabi, United Arab Emirates
Reviewed 27 July 2016 via mobile

We picked the Marriott because of the reputation, not only did they live up to it they surpassed it by the historical and service and spa. Close to anything you need and the spa is a must check out and the chocolate exfoliation was splendid. They surprised me with a cake and note in my room upon my return from...

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Helpful?
Thank Janice J
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Janice J, Thank you for sharing your comments, I am so pleased to know you enjoyed so much your treatment at the spa and that in general we could exceed your expectations and our details delighted you. Best regards, Tomas Ford Operations Manager JW Marriott El Convento Cusco

Montreal, Canada
Reviewed 26 July 2016

Expect to be blown away by this beautiful hotel located in the heart of Cusco historical district, very close to Plaza de Armas. The hotel is on the site of a 16-th century convent, and the decor highlights that historical connection. It spells elegance and luxury, from the reception area, through the lounge area with a fireplace, magnificent main courtyard,...

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Helpful?
Thank Jack N
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Jack N, Thank you very much for your marvelous comments about your stay at the JW Marriott El Convento Cusco, I am sure that you review will serve as a reference to other travellers coming to Cusco. I am thrilled to read your detailed feedback, I am happy to know you enjoyed every single part and aspect of the...

Lima, Peru
Reviewed 26 July 2016

We went to Cusco for a weekend and stayed at the Marriott Cusco. What a pleasure that was. The service was superbe and the colonial building was so charming. Best part was saturday night, when they lit up fires in the courtyard and set up emoliente (traditional warm herbal drink) and s´mores stations. Loved warming up by the fire while...

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Helpful?
Thank silverbilly
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear silverbilly, I am so happy to know your stay with us was so pleasant and that you enjoyed our outstanding service, our architecture, our great weekends at the Patio where we great unique ambiances. If you come back to Cusco some day, please visit us. Cordially, Tomas Ford Operations Manager JW Marriott El Convento Cusco

Reviewed 25 July 2016 via mobile

The hotel is an old convent, beautiful and rich with history. We were greeted with the most friendly staff that did everything they could to accommodate our stay. The food and drinks were exceptional. I even thought the hotel bar had the best pisco sour I've tasted in Peru. The breakfast is something to look forward to, there's so much...

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Helpful?
Thank Amanda T
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Amanda T, Thank you very much for taking the time to share your comments on Tripadvisor, it is very important for us to know our guests opinion. I am pleased to know you appreciated our history, loved our friendly attentive service as well as our food and drinks, large breakfast. We would love to welcome you back soon! Sincerely,...

Sydney, Australia
Reviewed 24 July 2016 via mobile

We stayed two nights in total, what a beautiful place to rest up, the first day we arrived I am unwell from altitude sickness , lucky the room with auto oxygen it made a big difference , also you can book to borrow the go-pro at front desk with no extra charges. We tried the restaurant the food is beautiful...

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Thank Kwanger_mewo
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Kwanger_mewo, Thank very much for sharing on Tripadvisor your feedback about your stay with us. I am pleased to know, you loved the hotel and our facilities for example the oxygen pumped to all rooms to relieve altitude sickness, and GoPro borrow service to enhance your trip memories. It is great to know you enjoyed our delicious food and...

Ottawa
Reviewed 24 July 2016

The generous hospitality and accommodations at this elegantly renovated convent began from the moment we arrived until we departed (July 10-14). Service began as soon as we were dropped off with a bellhop whisking away our luggage to reception for check-in. At reception we were asked if we were experiencing any altitude sickness, offered cocoa tea, and advised that medical...

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1Thank meandering_life
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear meandering_life, Thank you so much for writting a detailed review about your experience at the JW Marriott El Convento Cusco. I am so happy to know you enjoyed our orchestrated service and crafted details as well as our comfrotable rooms, facilities and amenities, common areas, varied breakfast, etc. Your overall well-being is our over all purpose. Thank you very...

Crown Point, Indiana
Reviewed 24 July 2016

From the gorgeous renovated convent, to the luxurious JW Marriott. The check in desk with the gorgeous swarovski crystal ornament, the beautiful courtyard, and the bar, and breakfast buffet. The main restaurant is one of the top in Cusco on Tripadvisor. The service was untouchable by anyone in the world. A special shoutout to Raul in the restaurant, and Freddy...

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Helpful?
Thank travelerman215
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear travelerman215, I appreciate you kind comments about your fabulous experience at the JW Marriott El Convento Cusco. I am happy to know you enjoyed our history, architecture, common areas and above all our caring service. I truly hope you can come back to this beautiful city and stay with us again. Kind regards, Tomas Ford Operations Manager JW Marriott...

Newark
Reviewed 23 July 2016 via mobile

Great location, right near to the Plaza de Armas. Very comfortable lobby , bar and restaurant. Great staff !!!!! Stay in the upper floors. The lower floors or wall view rooms are kind of humid. You need to run the air conditioning and set temp where you want it , to take out the humidity. After hiking the Inka Trail,...

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Helpful?
Thank Willingfx
JWMarriottCusco, Operations Manager at JW Marriott El Convento Cusco, responded to this review

Dear Willingfx, Thank you very much for taking the time to leave your great comments about your stay at the JW Marriott El Convento Cusco. I am pleased to know you loved our location, common areas but above all our amazing service. I am taking note of your feedback about the lower floor rooms to check it with our engineering...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Pirqa Restaurant
Pirqa Restaurant
Cuisines: Peruvian, South American, International, Fusion
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the city's historical center, the JW Marriott Hotel Cusco combines the needs of today's luxury traveler with the design elements of an architecturally stunning archaeological site. History-seekers will find Peruvian cultural artifacts in the hotel's two exhibition halls. Accommodations are equipped with the latest technology including Wi-Fi, LCD cable TVs, and oxygen systems for a fee. Designed around a colonial convent, this hotel in Peru features resort-like amenities including a Cusco restaurant with excellent Peruvian cuisine, a bar and a full-service spa offering a relaxation heated pool, sauna, steam room and treatments inspired by ancient techniques. The JW Marriott Hotel Cusco also offers 1,442sq.Ft. Of meeting space and professional planners to assist in creating your perfect event in Cusco. ... more   less 

Additional Information about JW Marriott El Convento Cusco

Address: Esquina De La Calle Ruinas 432 y San Agustin, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: $274 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott El Convento Cusco 5*
Number of rooms: 153
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Cusco
#2 Spa Hotel in Cusco
#3 Business Hotel in Cusco
#3 Green Hotel in Cusco
#4 Family Hotel in Cusco
#5 Luxury Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott El Convento Cusco staff and other travellers.
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Questions? Get answers from JW Marriott El Convento Cusco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms looking towards the interior plaza are quiet”
 of 5 bubbles Rheldo, 14 Jan 2017 | Read review
“Ask for a quite room, However, it seems that all the rooms are comfortable and quite.”
 of 5 bubbles Osoto177, 14 Jan 2017 | Read review
“Some bottom floor rooms and suites are 10 feet below ground level, with zero view and the sunlight from above is limited.”
 of 5 bubbles Brian549, 13 Jan 2017 | Read review
“The rooms with a terrace give a better feeling of space and a lovely spot from where to enjoy a cup of Muna tea!”
 of 5 bubbles Grenadaphile, 8 Jan 2017 | Read review
“Not Inca wall room too claustrophobic”
 of 5 bubbles TATE58, 4 Jan 2017 | Read review
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