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Novotel Cusco

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#28 of 162 Hotels in Cusco
Certificate of Excellence
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Novotel Cusco
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1,264 Reviews from our TripAdvisor Community

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Showing 675: English reviews
New York City, New York
Reviewed yesterday NEW

We had a cancel flight and the airline Latam placed us at this Hotel for one night. We previously stayed at the Mercado in Cusco and loved it. Novotel is old and tire and in need of remodeling. Fabrics are stain and dirty on furniture of the lobby. Bad impression to start with . For the room , not a...

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Helpful?
Thank TATE58
Milwaukee, WI
Reviewed 3 days ago NEWvia mobile

Room was spacious. Had a problem late for n the day and they were efficient in fixing the problem. Also late nite room service and food was great. Everything was very clean and front desk was helpful! Great location!

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Helpful?
Thank MissWisconsin
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 3 days ago NEWvia mobile

The facilities are pleasant and the rooms are lovely. We had issues with the staff, which we are dealing with privately via complaint so feels unfair to be too negative about that particular incident. We nearly got charged twice so make sure they cancel your preauthorisation if you pay on a different credit card! Breakfast wasn't very pleasant, the eggs...

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Helpful?
Thank Laura N
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Laura, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Vero Beach, Florida
Reviewed 3 days ago NEW

What a treasure in Cusco. The Novetel is within easy walking distance of the square which offers many shops, restaurants, museums and cathedrals. The very modern rooms are a surprise after entering the impressive 16th century colonial mansion. The rooms are spacious and well kept. Our breakfast was included each day and the hotel chef made a great effort to...

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Helpful?
Thank linda2sunshine
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Linda, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Kearny, New Jersey
Reviewed 2 weeks ago

We stayed here prior to a journey into the Sacred Valley region and upon returning before flying to Lima the next day. We left a majority of our luggage here since there are restrictions with how much you can bring on the train out to ruins. Our luggage was safe and secure and we never felt worried that anything would...

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Helpful?
Thank SLevchak27
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Pierrot Semaan - Deputy General Manager

Woodinville, Washington
Reviewed 2 weeks ago

We stayed at this hotel at two different times, and since we had three rooms each time, we had an opportunity to review six different rooms. Pros: 1. Close to the town center and good restaurants. We walked everywhere. 2. Excellent customer service from all staff members. 3. Breakfast opens at 4:30, so if you are an early bird, this...

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Helpful?
Thank RachanaMundra
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Pierrot Semaan –Deputy General Manager

New York City, New York
Reviewed 2 weeks ago

We spent a total of 3 nights here. The location was great to get to different places in the city.. The breakfast buffet was very varied and very good.Rooms were big and beds comfortable. The atrium was lovely with a high ceiling and the kids slept there. The hotel is close to museums and and the market and in a...

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Helpful?
Thank yael_2014
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Pierrot Semaan - Deputy General Manager

Reviewed 3 weeks ago

The hotel is conveniently located within walking distance to the Centro Historico and a selection of restaurants. Other than the location, what we enjoyed about this hotel is the very friendly, attentive staff and the charming courtyard lobby. The included breakfast buffet has a nice selection of options although the altitude didn't exactly leave us feeling hungry most of the...

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Helpful?
Thank Kirk P
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Pierrot Semaan –Deputy General Manager

Toronto
Reviewed 3 weeks ago

This hotel is in a great location in downtown Cusco and is very charming - it's actually in an old colonial building that has retained much of its original features. Our room was a bit unique because of the nature of the building - very high ceilings with one tiny window near the top of the room and a skylight...

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Helpful?
Thank Morlechta
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Pierrot Semaan –Deputy General Manager

Temecula, California
Reviewed 3 weeks ago

I spent a total of 3 nights here. The location was great for the main square with lots of eating places. The breakfast buffet was very varied and very good. Fresh juice, fruit,bacon,cheese,breads, eggs and cereal. Rooms were big and beds comfortable. The atrium was lovely with a high ceiling and easy chairs. The restaurant for dinner was ok. The...

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Helpful?
Thank vintagechina
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Pierrot Semaan - Deputy General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: $113 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#4 Green Hotel in Cusco
#10 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cusco staff and other travellers.
13 questions
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Questions? Get answers from Novotel Cusco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large room with balcony, not facing food court.”
 of 5 bubbles RachanaMundra, 4 Jan 2017 | Read review
“Avoid any room facing into the lobby courtyard.”
 of 5 bubbles Morlechta, 30 Dec 2016 | Read review
“Our room on the first floor was overlooking patio and was quiet”
 of 5 bubbles agachicago, 9 Dec 2016 | Read review
“Main building facing the street”
 of 5 bubbles africared7, 5 Nov 2016 | Read review
“I travelled with a group and ahd a room on the first floor which was very quiet.”
 of 5 bubbles EAS27, 1 Nov 2016 | Read review
5 of 5
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