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Novotel Cusco

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#29 of 160 Hotels in Cusco
Certificate of Excellence
GreenLeadersBronze level
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1,239 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Los Angeles
Level Contributor
418 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 2 days ago NEW

Sometimes Novotels are fancy and sometimes they're kind of...blah. This one is beautiful. It incorporates a gorgeous colonial mansion and a newer building that sticks with the original style. The hotel is in a great location right near all the major sites to see in Cusco. Most importantly, it's just a great location for walking around and exploring all the... More 

Helpful?
Thank d0ndequiera
San Jose, California
Level Contributor
20 reviews
5 hotel reviews
Reviewed 6 days ago NEW via mobile

Stayed here for 2 nights while traveling with Trafalgar tours The hotel is a renovated old Hacienda with a classic inner courtyard which is converted to an atrium covered with glass. Rooms are good and the bathroom fittings are modern We were a party of 3 so we got a big room with a loft with with 2 full size... More 

Helpful?
Thank Sribash
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Pierrot Semaan - Deputy General Manager More 

Sao Paulo, Brazil
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

Hotel is very well located a couple of blocks from main square. Staff is very helpful and friendly (they help us to arrange some tours, taxi, etc). There is tea available 24 hours/day and breakfast is also good. Rooms are wide and really comfortable.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Alexandre G
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago via mobile

This Novotel has two blocks, one colonial and one contemporary, both providing many of the basic amenities usually offered at Novotels. I stayed in both blocks, in one of the rare rooms offering a view of the surrounding hills in the modern block, and in one of the colonial rooms, with no windows to the outside, but offering an agreeably... More 

Helpful?
Thank D. A
Victor C, Manager at Novotel Cusco, responded to this review

Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Víctor Collantes -General Manager More 

Kenilworth, United Kingdom
Level Contributor
128 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 weeks ago via mobile

Lovely old exterior to this hotel situated on a quiet street. You imagine the room you will have based on the lobby and how lovely the old style of the hotel is as you wait to check in. You will be somewhat disappointed if you check in to a Matrimonial Contemporary Room. Whilst you will appreciate an extension will not... More 

Helpful?
Thank Relax911
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Víctor Collantes -General Manager More 

Saint John, Canada
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

Smiling, friendly and so helpful... Extensive breakfast buffet was included. I stayed in the historical part of the building hardwood floors, vaulted ceiling and balcony opening out to the street. Charming atrium foyer, stone balcony and staircase to second floor for main building. FANTASTIC location you are walking distance to great shopping, dinning and the main square Had dinner there... More 

Helpful?
Thank africared7
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Canton of Zurich, Switzerland
1 review
Reviewed 3 weeks ago

Holiday transit destination to / from Macchu Picchu. The property was very well maintained and was an up-date of an old property of one of the senior Conquistadores. The courtyard where we could eat was pleasantly peaceful. The colonial rooms were very spacious.

Review collected in partnership with Accorhotels.com

Helpful?
Thank peterhJ332AF
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Level Contributor
5 reviews
Reviewed 4 weeks ago

Grate place to stay in Cusco. The staff is very good. Breakfast is also very good. We had difficulties with the Andea Explorer train cancellation. The manager at Cusco Novetel helped us maintain the 3 rooms we had booked for the extra days. Thank you to all of the staff for a great stay.

Review collected in partnership with this hotel

Helpful?
Thank Don S
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

Lima, Peru
Level Contributor
4 reviews
Reviewed 4 weeks ago via mobile

Didn't stay at Novotel, but I had dinner at their restaurant and it was incredible. The place is very nice, perfect for a romantic dinner. Food was awesome too, we ordered the Malaya and the Shrimp Fettuccine and both dishes were outstanding. They also have 2x1 in certain drinks everyday ;) Prices are more than fine (about $40 for two... More 

Helpful?
Thank Adriana C
Victor C, Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for choosing our Restaurant, I am glad to hear that your dinner with us was a memorable one! We look forward to welcoming you back to Novotel Cusco very soon! Take care! Víctor Collantes - General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: $117 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cusco staff and other travellers.
10 questions
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Los Angeles, California
over a year ago
Philadelphia, Pennsylvania
11 months ago

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Questions? Get answers from Novotel Cusco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main building facing the street”
 of 5 bubbles africared7, 5 Nov 2016 | Read review
“I travelled with a group and ahd a room on the first floor which was very quiet.”
 of 5 bubbles EAS27, 1 Nov 2016 | Read review
“If you are going as a family, get a villa room with a loft, only downside is there is only on washroom”
 of 5 bubbles doctormd, 26 Oct 2016 | Read review
“Rooms in the modern part are nondescript so try and get one off the courtyard (though may be more noisy)”
 of 5 bubbles V6774RCmarkg, 18 Oct 2016 | Read review
“colonial rooms are larger but bathrooms are more modern in the contemporary section”
 of 5 bubbles paulalZ1240IN, 16 Oct 2016 | Read review
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