We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sonesta Hotel Cusco

Save
Share
Avenue. El Sol 954, Cusco 054 Peru
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
eDreams
travelup.com
Trip.com
US$62
US$52
View deal
Free cancellation until 21-11-02
Booking.comUS$62
PricelineUS$62
Hotels.comUS$62
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (961)
360
Panoramas (29)
Room & Suite (462)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Hotel Cusco
Updated 20-10-02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 291 hotels in Cusco
Location
Cleanliness
Service
Value
Travellers' Choice
Sonesta Hotel Cusco is the best place to stay away from the bustle of downtown. We are welcoming you to share contemporary and modern facilities with the comfort that you deserve, our associated are oriented to provide you the best quality services, finally you can delight with our specific services that will make your experience in the magical city fantastic. We are committed to create solutions to your needs, exceeding your expectations and leave you happy, that's our goal thinking in you. WELCOME TO CUSCO
Read more
Full view
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Children's television networks
Highchairs available
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Strollers
Airport transportation
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Sofa bed
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Spanish, Italian and 1 more
4673Reviews37Q+A100Room tips
Traveller rating
  • 3,340
  • 1,077
  • 175
  • 47
  • 34
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Stella P wrote a review May 2021
1 contribution
The service was overall impeccable! Very clean room and comfortable beds. Breakfast was healthy, tasty, and plenty. My only suggestion is to add ceiling fans and access to more English-speaking channels.
Read more
Date of stay: May 2021
Value
Rooms
Service
Helpful
Share
Response from Adriana Mendoza, General Manager at Sonesta Hotel Cusco
Responded 3 weeks ago
Dear guest, Thank you very much for your preference and the opportunity to share it with the Tripadvisor community. We are happy to know that our services have met your expectations and of course our biosafety processes. We consider your suggestions and it will always be a pleasure to welcome you back to our facilities. Receive a cordial greeting, Gustavo Parada Manager
Read more
roland t wrote a review Jan. 2021
Ontario, Canada8 contributions
nights in Sonesta Cusco, the people really takes care of the rules against Covid-.19,they always check the staff, the customers, they look for social distance, all the team wear masks. We felt very safe at the hotel during our stay in Cusco. We will come back some day !
Read more
Date of stay: January 2021
Value
Service
Sleep Quality
Room Tip: If you want to have a very good sleep nights, do not take the rooms near the avenue in front of.
See more room tips
Helpful
Share
Response from Gustavo Parada, General Manager at Sonesta Hotel Cusco
Responded Jan. 27, 2021
Dear guest Thank you very much for choosing us. We are happy to know that your experience was memorable, our staff is highly committed to the biosecurity of our guests in order to provide them with a safe experience, we hope you are very well and of course that you return on a new occasion, for us it will be a pleasure for your visit. Regards Gustavo Parada Manager
Read more
jaudet2000 wrote a review Nov. 2020
Wakefield, Massachusetts9 contributions1 helpful vote
I highly recommend staying at this hotel. They were very accommodating, it has a perfect central location and the breakfast included was excellent. It’s easy to walk to the restaurants and shops. The rooms were very nice and spacious.
Read more
Date of stay: November 2020
Helpful
Share
Response from Gustavo Parada, General Manager at Sonesta Hotel Cusco
Responded Nov. 19, 2020
Dear guest, We are very grateful for your excellent comments, it will always be a pleasure for us to be at your disposal and service. Indeed, adapting to the new reality we have considered all the details to provide the same qualified service as always in rooms, breakfast. Thank you very much for your preference, we hope to see you back very soon. Best regards, Gustavo Parada Manager
Read more
dbaizel wrote a review Apr. 2020
Willoughby, Ohio195 contributions41 helpful votes
This hotel was part of the tour package lodging and we were to stay there before going onto to our trip to visit Machu Picchu. Unfortunately before going to that hisorical site we were under lock down by the Peruvian Government due to Coronavirus. We were very lucky to be a guest at this hotel. They provided us with a balcony room and brought up chairs and a small table for the balcony. No request was too small and always met with a warm and cheerful smile. The cost of the lodging was very resonable and included a very nice breakfast for two. They hosted a special lunch for under 10 dollars US that included an selection of 4 or more apptizers, a selection of 4 - 5 entrees (Steak, Fish, Chicken, Pork and Vegiterian) and a dessert. They advised us when we had to go out for pharamcy, bank or market as to what to bring and wear (masks & gloves) and a hand basket. They did their best to make us comfortable. We would definately request to go back there if we again visit Cusco.
Read more
Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Ask for Balcony overlooking the Park.
See more room tips
2 Helpful votes
Helpful
Share
Response from Gustavo P, Manager at Sonesta Hotel Cusco
Responded Apr. 24, 2020
Dear guest, Your comments are very valuable to us. We sincerely hope that you are very well at this time and with your family. We will continue to reinvent ourselves to provide you with the best service, so we hope that there is always a new opportunity for a next visit. Thank you very much for your preference, we will always be attentive to your future requests. Regards, Gustavo Parada Manager
Read more
cire57 wrote a review Mar. 2020
Montreal, Canada22 contributions8 helpful votes
Sonesta Hotel Cusco February 22nd 04:54 am room 226. My wife wakes me to the sound of an alarm. “What’s this sound?” she asks. “It’s a fire alarm! We have to get out of here now!!!” The time to get dressed we’re the first one out of our room. Following the sign “Salida” we turn right towards the emergency exit. First door opens to a full light staircase. My wife goes down first. When she reaches the bottom she pushes on the panic bar... the door doesn’t open! I tell her “Just push on the bar it’s a panic bar!”. She pushes again the emergency door won’t budge. I take her place and push on the panic bar... it stays locked. I give 3 kicks on the panic bar. Nothing happens the emergency door is locked solid. ”We have to go back up!” I tell her. Back up a flight of stairs we rush passed our room to the next staircase available... it’s pitch black... no lights at all!!! I tell my wife to go down as I wait to tell other people coming out of their room not to take the emergency exits because it’s locked! I make my way downstair, main level next to the restaurant, to be told that it is a false alarm... there is no fire. Fire alarm rang and the firemen never showed up... This is crazy, had there been a fire we could have been trapped in that emergency exit and died. So I go to the front desk and I talked to Moises. I ask him to see the manager to tell him about the deficiencies concerning the emergency exit and the lack of lighting in the staircase. Of course he’s not there a this time so I asked for his name: “Mr. Gustavo Parada“. A bit before 09:00 am I ask for Mr. Parada. Still not there, so I take an appointment with him and go on with visiting Cusco. Back to the hotel in the afternoon after visiting and dining: Mr. Parada joins us with a translator and his head of security. He asks me to relate to him what happened and I do so. After my explanation he asks me to join them as we go a check the emergency exit. As we get to the corridor of our room I notice that the door leading to the emergency staircase/exit is wide open... bizarre. We all go down the emergency staircase once at the bottom Mr Parada pushes the panic bar and the door smoothly opens...! Apparently I dreamt all this. Not wanting to argue, my word against his, I decide to let it go. As I get back down to the lobby there’s a commotion, people are upset. One of our fellow Indus traveller as seen workers fixing the emergency exit in the morning. Back to Mr. Parada and his people then. My first question to him is: “ Why did you make a fool of me a few minutes ago!” and more to the point “ Why are you playing with the life of your guests?” He tells me that he didn’t make a fool of me and that is was a false alarm and nothing came of it. A big 10 minute argument in the lobby of the hotel ensues. At no time did Mr.Parada admitted any wrong doing on his part. Like I told him: “While you were sleeping we might have been burning”. I leave him to his own device and go back to my room with my wife. After a few minutes in our room we decide to go have a drink at the hotel bar to put this unbelievable event behind us... as I open the door Mr. Parada is again there. He wants me to send an email to his boss and home office explaining what as happened. I tell him that honesty would have been a better policy from the start instead of playing us for fool. That’s when he slipped. He tells it was a mistake, somebody push the latch... Not only there’s a latch on the emergency exit there’s also a deadbolt!!! (See pictures.) This is completely illegal in North America. I don’t know the law in Peru but I’m sure it’s against the fire code. They probably did that, latch and deadbolt, as a cost saving measure to stop people from the street to enter the hotel at the expense of the safety of their guests!!! Overall I feel that by their actions the Sonesta chain and especially Mr. Gustavo Parada were criminally negligent concerning the good health of their guest as he knew that the emergency exit was locked by a latch or deadbolt. Moreover they tried to hide the facts when confronted by guests and make them look like fools when they could have been in mortal danger. Not really transparent or professional behaviour. Do not stay there if you value your life! I might be the real deal the next time... I’m asking Indus Travel to cease any business with such dangerous and irresponsible people. Ps:Cusco firemen never showed up... Eric Marton
Read more
Date of stay: February 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Share
Response from Gustavo P, Guest Relations Manager at Sonesta Hotel Cusco
Responded Mar. 30, 2020
Dear Mr. Marton, I would like to begin by once again offering our apologies for the inconvenience that this unfortunate situation has caused in your stay, which is totally understandable, as it generated in you a sense of lack of security within our hotel, this due to a false alarm of fire that was irresponsibly activated by another guest. We have assumed this situation with great responsibility, which allows us to know that certain processes must be rigorously and permanently evaluated in the company of our Security Department, to prevent situations like yours from repeating themselves in a new opportunity. Internally, we made an evaluation (assessment) of what happened and we met with the staff involved, with whom we carried out the necessary corrections in the application of their processes, in addition, the corresponding call for attention and immediate retraining was made to improve these processes. Also, we share their experience with all areas of internal service and customer service to involve them in this process and to be all attentive to any situation that arises. The incident presented on February 22, was caused by the intentional action of a guest who was in our restaurant, who pulled the fire lever and caused the alarm to activate immediately. This action was reversed as soon as it was detected by our Night Auditor and the Security Department; reason for which there was no basis to alert the firefighters and neither to request their presence, due to the fact that a false alarm was filed. I would also like to reaffirm that our main commitment to our guests, staff and other visitors is and always will be to provide them with a service with the appropriate standards and that meets their expectations and their safety, which is why we regret not having provided the necessary measures and verification in this important departure area (emergency exit), especially in the event of a real emergency. We appeal to your understanding and consider that our company works hard to meet all standards of care and protection for our guests. We carry out constant security campaigns and evacuation drills in any risky situation, but we clearly understand that this incident will allow us to be even more thorough. At the request of our General Manager, I extend our sincere apologies, as, at the time, he was not offered an adequate technical explanation of the incident and the intention to express his concern about what happened was not clearly transmitted. We reiterate our gratitude for having contacted us and we thank you for your kind understanding of what happened, hoping to be able to serve you again to your satisfaction on an upcoming visit to the city. Sincerely, Adriana Mendoza Vega Quality Assurance Manager
Read more
Previous
123456
PRICE RANGE
US$69 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson cusco, cusco howard johnson
LOCATION
PeruCusco RegionCusco
NUMBER OF ROOMS
127
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sonesta Hotel Cusco
Which popular attractions are close to Sonesta Hotel Cusco?
Nearby attractions include Centro de Textiles Tradicionales del Cusco (0.4 km), Centro Artesanal Cusco (0.1 km), and Playbox Gaming Center virtual reality (0.4 km).
What are some of the property amenities at Sonesta Hotel Cusco?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Sonesta Hotel Cusco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Hotel Cusco?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Sonesta Hotel Cusco?
Conveniently located restaurants include Mama Jama, Parada 168, and Yuraq Restaurant & Bar.
Does Sonesta Hotel Cusco have an airport shuttle?
Yes, Sonesta Hotel Cusco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sonesta Hotel Cusco located near the city centre?
Yes, it is 0.6 km away from the centre of Cusco.
Are any cleaning services offered at Sonesta Hotel Cusco?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Hotel Cusco offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sonesta Hotel Cusco?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.
Are there any historical sites close to Sonesta Hotel Cusco?
Many travellers enjoy visiting Sacsayhuaman (1.8 km), Choquequirao (6.7 km), and Sacred Valley of the Incas (1.2 km).