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Emperador Plaza Hotel

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161 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Montreal, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Stayed for a total of 3 nights. Lady at the front desk was a bit cold, but answered most questions/requests. The room was small, but clean. Nice bathroom with good shower, windows all around for natural light. View of the mountain which was a bonus! Bed did the trick. Breakfast was limited, but you had a choice of breads, yogurts,... More 

Helpful?
Thank Zita Z
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

Muchas gracias por su valiosa opinión acerca de nuestro hotel. Nosotros estamos realizando acciones para mejorar nuestro servicio y poder... More 

Lincoln, Nebraska
Level Contributor
5 reviews
3 hotel reviews
Reviewed 19 September 2016 via mobile

We stayed here after being in Arequipa, where the hotel had been considerably nicer and the staff much friendlier. This hotel was a disappointment. The staff never smiled and always seemed as though they were reluctantly honoring even simple requests. The hot food on the breakfast buffet was always cold and there was no microwave provided. When I put my... More 

Helpful?
Thank kimmiewimmie
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

Le agradecemos su opinión , la tomamos para mejorar nuestro servicio. Sin embargo, le pido considere que en su caso... More 

Travellers are raving about these Cusco hotels

Dubai, United Arab Emirates
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 November 2015

Me and my partner had a wonderful experience at Emperador Plaza. The staff was very helpful and language was not a problem, although a knowledge of Spanish can come in very handy. Breakfast was not vast but included a variety of breads, preserves, cakes and fruits. The best thing about breakfast was the Coffee, extremely tasty, so tasty that its... More 

Helpful?
Thank Damian G
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

muchas graxcias por su valiosa opinion nos reconforta el haberlos servico y que ustedes estén satisfechos con nuestro servicio su... More 

Brockville, Canada
Level Contributor
219 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 15 October 2015

My husband and I stayed here for a night before and another after going to Macchu Picchu. This stay was arranged a head of time by our Travel Agency in Arequipa. I must admit the location was simply excellent for getting around Cusco on both days and probably the only reason that we would elect to stay here ever again.... More 

Helpful?
1 Thank deb-terr
Switzerland
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2015

Excellent location for sightseeing in Cusco. Breakfast average. Our room was quite dark and we had to get the management to send someone up onto the roof and shake the gas canister everytime we wanted hot water.

Helpful?
Thank SwissWalkers
Port of Spain, Trinidad
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 October 2015

The best thing about this hotel was the location- easy to get to the main square, museums, restaurants etc. Breakfast left much to be desired- however there was always a plentiful supply of coca tea in the lobby. The room was adequate, however there never seemed to be any hot water in the shower- it was literally freezing. There was... More 

Helpful?
Thank Jen517
East Windsor, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2015

The location is amazing. I wish I could say that the hotel was amazing as well but I can't. The "luxury heated rooms" are freezing cold and include a broken space heater. There was no hot water or water pressure in the shower. No hair dryer soap or shampoo in the bathroom. Beds were uncomfortable and blankets thin. Did I... More 

Helpful?
1 Thank Njdiane
Sydney
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 August 2015

The overall hotel stay was ok ... no real complaints, and nothing to boast about. However the major dissappointment was the staff. Poor attitude, unhelpful, seemingly no desire for customer satisfaction. Other minor issues: 1) No elevator. Stairs are steep and narrow and the staff won't carry your luggage for you. 2) Most of the breakfast food (breads included) are... More 

Helpful?
1 Thank stonacrows
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2015

Booked 3 nights & again for 1 after our trek to Machu Picchu. Good basic rooms that met all our needs. Price was excellent for the location - 5 min walk to Plaza de Armas, convenience store & laundry just next door & one of the best restaurants (Cicciolina) in Cuzco just around the corner. Maria at the front desk... More 

Helpful?
1 Thank Beth A
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 March 2015 via mobile

Stayed here with a tour - ended up booking an extra night online and paid a deposit. When I went to pay the remainder of what my invoice stated, the receptionist stated the price was incorrect and charged me extra, despite proof of the remaining charge. Also was not able to change the date of the hotel transfer that I... More 

Helpful?
1 Thank Nina P

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Located right in the city's historic downtown, just 50 meters from the Main Square. A safety place with permanent vigilance. ... more   less 

Additional Information about Emperador Plaza Hotel

Address: Santa Catalina 377 | CUSCO PERU, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: $72 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Emperador Plaza Hotel 3*
Number of rooms: 20
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Also Known As:
Emperador Plaza Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Emperador Plaza Hotel staff and other travellers.
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Questions? Get answers from Emperador Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 305 unless you like cold showers”
 of 5 bubbles SwissWalkers, 8 Oct 2015 | Read review
“Whatever room you choose you still have to navigate the steep stairs”
 of 5 bubbles Jen517, 1 Oct 2015 | Read review
“book another hotel..”
 of 5 bubbles Njdiane, 29 Sep 2015 | Read review
“Request a room near the rear of the hotel - We had rm 212 on our return stay & it was very nice.”
 of 5 bubbles 157betha, 5 May 2015 | Read review
“This hotel is one step up from a hostel. All rooms are noisy. Pack lightly as you will need to carry everything upstairs.”
 of 5 bubbles 477billr, 5 Nov 2014 | Read review
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