We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

San Agustin Urubamba Hotel

460 reviews
Save
Traveller (374)
Room & Suite (94)
Pool & Beach (26)
Overview
  • Excellent20%
  • Very good48%
  • Average23%
  • Poor6%
  • Terrible3%
Travellers talk about
“gate tour”(14 reviews)
“space heater”(15 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (460)Write a Review
Filter reviews
274 results
Traveller rating
45
129
74
17
9
Traveller type
Time of year
LanguageEnglish
More languages
45
129
74
17
9
Show reviews that mention
All reviewsgate tourwifi worked finespace heaternice hotelcoca teamachu picchudogs barkingsacred valleystreet noisetwo nightssmall balconysmall townswimming poolbeds were comfortablebeautiful groundschoose this hoteltour package
FilterEnglish
Updating list...
1 - 5 of 274 reviews
Reviewed 6 days ago

this was a beautiful place...DO NOT STAY IN THE ROOMS IN THE FAR SIDE OF HOTEL YOU CAN HEAR THE DOGS ALL NIGHT OR BY THE ROAD IT IS LOAD. I went to desk when the dogs did not stop barking and we went to...More

Thank kitty37421
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 4 days ago

Dear Guest, Thank you for taking the time to share with us your recent experience at the San Agustin' Urubamba hotel! One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure to have him...More

Reviewed 1 week ago

I enjoyed my stay here - clean, comfortable room, great location and very well-managed - it was cold and they brought me an extra heater immediately. I thought it was good value, and a great base to explore Cusco - they were very helpful in...More

Thank Dave K
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 1 week ago

DEAR DAVID! On behalf of Urubamba Hotel team, I would like to thank you for staying with us! It is a pleasure to receive you in our hotel and know that we have fulfilled your expectations, our main objective and motivation is to make you...More

Reviewed 4 weeks ago

Room was nice, bath was clean, food was good. Could have been a little closer to main town and retail area, but overall, restful after full days of touring. Internet was good, relaxing fireplace. Had spa and Jacuzzi, but never used.More

Thank spieglerg
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 2 weeks ago

Dear Spieglerg On behalf of Urubamba Hotel team, I would like to thank you for staying with us! I am sorry to hear the location did not suit you, But I was also glad to see that you had a restful night and a relaxing...More

Reviewed 5 weeks ago

The rooms at this hotel are adequate and thank god they provide a heater during January. It was quite cold at night. This is a three star hotel at best. The grounds are pretty and the staff tries hard but they aren't well trained in...More

Thank Alice W
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 2 weeks ago

Dear Alice W On behalf of Urubamba Hotel team, I would like to thank you for staying with us! We place a great emphasis on evaluating all the feedback we obtain from our beloved guests in order to improve our services day-to-day, so we can...More

Reviewed 11 January 2018 via mobile

This is a lovely place with beautiful gardens. The staff are attentive and fun. Nelly and Beltran are brimming with happiness and quick smiles. Even the vendors are incredibly kind. Yes Juanita and Doris I am referring to you. WiFi is great in rooms and...More

Thank kolaba
Response from SanAgustinHoteles, Gerente at San Agustin Urubamba HotelResponded 2 weeks ago

Dear Kolaba: We were delighted to read your wonderful review, thank you for taking the time to share it and give us a rating. It was my pleasure to see your praising words about the staff and their personalized service; we are especially delighted to...More

View more reviews
PreviousNext
12345655
About
Amenities
Top amenities
Pool
Free Internet
Restaurant
Bar/Lounge
Room Service
Spa
Hotel Amenities
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Room Service
Concierge
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Spa
Details
Price range
US$57 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Urubamba
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (374)
Room & Suite (94)
Pool & Beach (26)
Dining (23)
Family and Play Areas (20)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Darla H
4 November 2017|
AnswerShow all 5 answers
Response from Gene J | Reviewed this property |
There were no bugs also the wifi was adequate. It was a good location for the mountains.
0
Votes
jkaiser
19 August 2017|
AnswerShow all 2 answers
Response from Rachelle C | Reviewed this property |
I don't think so. My things all have built in converters but I had to use an adapter plug.
0
Votes
GGKC69
30 June 2017|
Answer
Response from Teryn G | Reviewed this property |
The desk can call a taxi for you and there are collectivos that run back and forth down the highway regularly. I have never hired a guide, but believe there are many around Ollantaytambo that you could pick up for a... More
0
Votes
PreviousNext
1234
Room Tips
"not far side of hotel from desk dogs bark or by road very load room121 great..."
Read review
"Get one with a view of the mountains."
Read review
"bring ear plugs if noise from local surroundings bother you."
Read review
"Back, top floor at the end of a corridor with no passing guests"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing