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Sofitel Montevideo Casino Carrasco & Spa

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Sofitel Montevideo Casino Carrasco & Spa
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861 Reviews from our TripAdvisor Community

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Showing 166: English reviews
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Sao Paulo, SP
Reviewed 2 weeks ago

Located in a striking palace recently renovated under a Sofitel flag, just this reason should be enough to be there at once but there is more. The impressive building justify the visit but the best efforts from some staff members in turn the Hotel a well deserved Sofitel after Accor bet in Montevideo is what really matters. Some training is...

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Helpful?
1Thank VladimirRicardo
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "VladimirRicardo", Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

London
Reviewed 3 weeks ago

Excellent, just returned from a weeks holiday staying at this lovely hotel.The setting is beautiful and the staff were so helpful and friendly. The room was very good and overlooked the beach. Very clean and spacious.

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Helpful?
Thank Riio
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Riio", Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

Reviewed 3 weeks ago

Fantastic hotel and stay. Impressive building and decoration, very nice room, relaxing SPA and top breakfast in an excellent location, close to shops and restaurants. The top point, though, was the attention and kindness of the people in the hotel in every contact. In fairness to other Uruguayans, we found this characteristics in everyone we had contact with in this...

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Helpful?
Thank Hamilton D
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Hamilton D", We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards,...

Brooklyn, New York, United States
Reviewed 4 weeks ago

The Sofitel in Montevideo is a beautiful hotel. While it was recently renovated and a bit empty, the hotel is beautiful and right across the street from the Playa Carrasci. We were there for New Years Day and spent some time with local Uruguayans on the playa, eating, dancing and dare I say, drinking (a little). The food in the...

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Helpful?
Thank JetBoyJonas
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "JetBoyJonas", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has...

New York City, New York
Reviewed 17 December 2016

Arrived a day early for business meetings in Montevideo and was very pleasantly surprised with the quality and location of the Sofitel. Room was nice, facing the beach, a pity the balcony doors would not open enough to allow access to the balcony, however. Went to the Spa and had a wonderful experience, particularly the massage with Mariana, who was...

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Helpful?
Thank Robert H
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Robert H", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel...

Reviewed 12 December 2016 via mobile

Historical Landmark Hotel with impressive entrance. Wounderful setting. The rooms need maintanance. My shower flooded the whole entrance. I was given a new room. I expected as in all important hotels, a small inconvience gift from the management. But nothing. Overall comment: to see.

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Helpful?
Thank Alberto N
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Alberto N", Thank you for your message and your recommendations and comments about Sofitel Montevideo Casino Carrasco & Spa. Be assured that we will take all your comments into account, focusing on improving our product and service on a daily basis. Sincerely, María Eugenia Carnabuci, Assistant General Manager & Customer Experience Manager.

Reviewed 7 December 2016 via mobile

Pros: Loved the common areas with mix of historical details and Phillipe Starck; terrific breakfasts provided in lovely high-ceiling room with water views; located in quiet upper middle class area across the street from the Rambla. Casino nicely separated from hotel for those not interested in gaming. Cons: Rooms surprisingly tiny for a Sofitel (at least the two rooms assigned...

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Helpful?
Thank Christine F
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Christine F", Thank you very much for taking time to complete our customer satisfaction survey. We work every day to provide a Magnifique service to our customers. Your feedback is very important to us. Sincerely, María Eugenia Carnabuci Assistant General Manager & Customer Experience Manager

Perth, Australia
Reviewed 18 November 2016 via mobile

When we arrived at the Hotel we thought that we had hit the jackpot. After 2 days in transit to arrive in Montevideo, sleep was a high priority. Service Staff pleasant, Room great and a very comfortable bed. What could go wrong ... how about a party with music at full volume for 8 hours finishing at 2pm. Our rooms...

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Helpful?
1Thank Peter L
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "Peter L", Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very...

Annapolis, Maryland
Reviewed 17 November 2016

This is a recently renovated grand dame of a hotel originally built in 1821. It's right on the ocean road and wow, it's gorgeous. Now, you are a bit far from town, maybe 20 minutes' drive from the old town, but it's 10 minutes from the airport and in a peaceful spot just by the sea. The lobby and entrance...

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Helpful?
Thank JenniferSpencer
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "JenniferSpencer", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has...

State of Sao Paulo
Reviewed 16 November 2016

We went there just for three days, for leisure with friends and it was very pleasant. The hotel is very well located, waterfront, not at the city center, but there are many restaurants and shopping just a few steps from there. Staff is very kind, breakfast is excellent. The pool area could be better...

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Helpful?
Thank cintiafarhat
Sofitel M, Manager at Sofitel Montevideo Casino Carrasco & Spa, responded to this review

Bonjour "cintiafarhat", Thank you very much for sharing your recent experience with us and your fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the French art of hospitality while staying in the district of Carrasco, the best location in Montevideo. With 116 rooms and luxury suites offering a high level of comfort and privacy, a revitalizing spa, a tempting restaurant, a vibrant bar and the charming Tea Gallery, the renovated Sofitel Montevideo Casino Carrasco and Spa will take you back in time to the glamor and history of the early 20th century. Perfect for both leisure and business guests. ... more   less 

Additional Information about Sofitel Montevideo Casino Carrasco & Spa

Address: Rambla Republica de Mexico 6451 esq. Arocena, Montevideo 11500, Uruguay
Region: Uruguay > Montevideo Department > Montevideo > Carrasco
Price Range: $211 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Montevideo Casino Carrasco & Spa 5*
Number of rooms: 116
Reservation Options:
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Hotel Style:
#1 Business Hotel in Montevideo
#2 Romantic Hotel in Montevideo
#2 Spa Hotel in Montevideo
#3 Family Hotel in Montevideo
#3 Luxury Hotel in Montevideo
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Montevideo Casino Carrasco & Spa staff and other travellers.
17 questions
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Questions? Get answers from Sofitel Montevideo Casino Carrasco & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those in front of the beach”
 of 5 bubbles VladimirRicardo, 6 Mar 2017 | Read review
“The views of the beach are lovely, but the terraces are not accessible from the rooms”
 of 5 bubbles roberthM7841FD, 17 Dec 2016 | Read review
“If there is any business exhibiting out front, get a room away from the noise they will make. Check your room for noise.”
 of 5 bubbles JenniferSpencer, 17 Nov 2016 | Read review
“Get a room with a front view.”
 of 5 bubbles Luclaro, 20 Sep 2016 | Read review
“Request a room on a higher level, on the opposite side of the Casino!”
  • Austere furnishings; stained carpet
 of 5 bubbles L1151HMnancyd, 22 Aug 2016 | Read review
5 of 5