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Sofitel Malabo

Hotels.comUS$245*
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#3 of 13 Hotels in Malabo
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sofitel Malabo
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192 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Houston, Texas
Reviewed 2 weeks ago

The Sofitel Malabo is full of attractive African art which is very pleasing to the eye. The grounds are well kept, bringing a sense of tranquility to hotel guests. The staff is very professional, supremely courteous and absolutely exceptional in every way. The Sofitel Malabo has some of the best staff and concierge services I have ever experienced at any...

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Helpful?
Thank kennethpouncy
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estiamdo Kennethpouncy, Thank you for taking time to rewiew the Sofitel President Palace. We are glad to hear you spent a comfortable stay with us, it is always a pleasure for the team to receive positive feddback. For your next stay I hope you will enjoy a cocktail with us during our special night every friday with : Cocktails &...

Reviewed 4 weeks ago via mobile

And to think I almost didn't stay here it would have been the biggest mistake ever. I'm an American citizen that decided to travel to Malabo Equatorial Guinea for my birthday and was pleasantly surprised by the hotel I chose. Besides the great room & room service I received , the staff there were a 10/10 the best staff I...

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Helpful?
Thank Edward T
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Edward T Thank you for taking the time to share with us your comments regarding your stay. I am pleased to hear that you appreciated our service.It´s always a plesaure to share this kind of comment with the team. Jordy and I, we truly hope to have the pleasure of welcoming you back to Sofitel President Palace in the...

Reviewed 13 April 2017

It sounds like a love story, and my two experiences with the Sofitel Malabo President are just that! T travel a lot and stay in many hotels, but this is a special one. With plenty of experiences in 5 start hotels with no charm/no warm, I ended up at Sofitel and from the picking at the Airport by Romualdo, to...

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Helpful?
Thank Gustavo R
GM_Sofitel_Malabo, Director General at Sofitel Malabo, responded to this review
Google Translation

Estimado Gustavo, Muchas gracias por su agradable comentario sobre el Sofitel President Palace que hemos compartido con el equipo del...

Lisbon, Portugal
Reviewed 30 January 2017

I went for the first time to Malabo with my bf, and I could not have chosen a better place to stay. First and foremost, the reception was impeccable! The people were very nice, funny and professional. The room was glamorous and very confortable. The breakfast offered a varied array of great and delicious food. The location was suitable for...

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Helpful?
Thank AgnesWhite
GM_Sofitel_Malabo, Responsable réception at Sofitel Malabo, responded to this review

Dear AgnesWhite, Thank you for taking the time to tell us about your experience at Sofitel Malabo President Palace. It is always a pleasure to receive positive feedback and I will share it with our teams. I hope during your next stay with us you can try our special tapas during the Cocktails and Tapas Night, every Friday night with...

Tunis
Reviewed 25 January 2017

The first impression wasn't great since the airport shuttle did not show up, in spite of the fact that I called at least three times to confirm. This was made worse by the fact that I arrived late, around 11pm. checking in took way too long because they couldn't find my reservation and the person responsible for online reservation wasn't...

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Helpful?
Thank Mame Soce S
GM_Sofitel_Malabo, Responsable réception at Sofitel Malabo, responded to this review

Dear Mame Soce S, Thank you for taking the time to tell us about your experience at Sofitel Malabo President Palace. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to...

Abu Dhabi, United Arab Emirates
Reviewed 28 December 2016

This is an overpriced hotel. It is in the old part of Malabo and next to the port, That's it. Apart from that, everything and I mean everything is overpriced. The staff also needs some more training in hospitality. And what is up with the Wifi service. It keeps dropping. It maybe better for non English speaking guest as they...

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Helpful?
Thank AriD101
GM_Sofitel_Malabo, Responsable réception at Sofitel Malabo, responded to this review

Dear AriD101, Thank you for taking the time to tell us about your experience at Sofitel Malabo President Palace. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please...

Reviewed 28 September 2016 via mobile

Great swimming pool. Great restaurant. Great Gym. Great room. Located in the city centre, just close by the presidential palace and the cathedral. Very good service. This is the best hotel in Malabo. Highly recommended

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Helpful?
Thank Oli L
GM_Sofitel_Malabo, Director General at Sofitel Malabo, responded to this review

Estimado Oli Thank you for your review. I am pleased to hear that you appreciated our service. It is always a pleasure to receive positive feedback for our team I hope during your next stay with us you can try our special tapas during the Cocktails an tapas night, every friday with live music. We are looking forward to welcome...

Reviewed 9 July 2016

Spacious room, good house keeping services, large selection of freshly made breakfast items, very good location very close to city centre, high hospitality level, reception team friendly and helpful. the only thing that need improvement is the internet connection since its not reliable and slow.

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Helpful?
Thank Jamal M
GM_Sofitel_Malabo, Responsable réception at Sofitel Malabo, responded to this review

Dear Jamal M, Thank you for your review. I am pleased to hear that you have appreciated our service. I will share your comments with our team. It is always a pleasure to receive a positive feedback. I am sorry that our internet connection didn't meet your expectations. We are working on it and I hope that in a future...

Phnom Penh, Cambodia
Reviewed 2 July 2016

I have stayed in this hotel for more than a month during a business trip. What I like the best in this hotel were the peacefulness,quietness and cleanliness it offers. Staff are accommodating; front manager Diogo was so helpful and nice. There were times I need to work remotely from the hotel itself, Patrick, maintenance manager, offered me the unused...

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Helpful?
Thank Arneldec23
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Dear Arneldec23 We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. The all restauration team is salutating you and missing you on Friday Night during the Cocktails & Tapas nights! Once again thank you for your review and...

Reviewed 30 June 2016 via mobile

It was a pleasure to stay in this old style hotel. In between presidency residence and Malabo Cathedral. Very good place downtown. All people are doing their best for you. Diogo (Manager) is really service oriented and he have helped a lot for all things (travel, business, advices, ...). Here it is the place to be recommended for anyone who...

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Helpful?
Thank Fr P
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review

Estimado Fr P Thank you for your review. I am pleased to hear that you appreciated our service. I will share your comments with our team. It is always a pleasure to receive positive feedback. I hope during your next stay with us you can try our special tapas during the Cocktails an tapas night, every friday with live music,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Smooth, subtle, urbane… Sofitel Malabo President Palaceemanates a sense of tranquility that seems to be gleanedfrom the cloisters once framed by its walls. Breezypass ageways and a courtyard garden, but also the latesttechnology and superlative responsiveness to your everyneed. Work, relax, and relish the international atmosphere ingrowing capital of Equatorial Guinea ... more   less 

Additional Information about Sofitel Malabo

Address: Plaza de la Independencia | Zona Presidencial, Malabo, Bioko Island P.O. BOX 393, Equatorial Guinea
Region: Equatorial Guinea > Bioko Island > Malabo
Price Range: $324 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Malabo 5*
Number of rooms: 100
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Questions & Answers

Questions? Get answers from Sofitel Malabo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call or email”
X500BSgustavor, 13 Apr 2017 | Read review
“Don't Count on the Shuttle. Make sure that you have a Plan B.”
MameSoceS, 25 Jan 2017 | Read review
“All around nice. Really sweet.”
591paulod, 10 Dec 2015 | Read review
“Ground floor rooms are very convenient and have good access. That's where I stayed.”
X9673LAsimonm, 26 Oct 2015 | Read review
“Rooms on the north side face the port/sea.”
arbonap, 19 May 2014 | Read review
5 of 5
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US$245* /night
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Prices are for 1 room, 2 adults
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