We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pestana Sao Tome

Save
Traveller (376)
Pool & Beach (73)
Room & Suite (57)
Overview
  • Excellent30%
  • Very good48%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
“star hotel”(10 reviews)
“sea view”(6 reviews)
“ocean resort”(6 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (439)
Filter reviews
89 results
Traveller rating
28
38
16
6
1
Traveller type
Time of year
LanguageEnglish
More languages
28
38
16
6
1
Show reviews that mention
All reviewsstar hotelsea viewocean resortilheu das rolasprivate beacha la carteinfinity poolfriday nightlovely pooleuro personbeautiful islandhotel is locateddinner buffetliquid soaplive musicrelaxing experiencepork
FilterEnglish
Updating list...
1 - 5 of 89 reviews
Reviewed 13 March 2018 via mobile

The location is very nice, beautiful grounds and infinity pool. The rooms are clean, WiFi is available and decent speed. The TV in the room has 5 maybe 6 working channels, out of which 2 are always soccer, and it is more the size of...More

Thank Gloria S
Response from Equador, Gerente de relações com clientes at Pestana Sao TomeResponded 3 weeks ago

Dear Gloria S We have received your comments regarding your most recent stay at our hotel, and we have passed it on to our entire team. We appreciate your time, as it is with the feedback from our customers that we can evaluate and improve...More

Reviewed 23 February 2018

Firstly, the positives. Mostly, the staff were friendly and tried to help. For the most part, there was always a staff member available who could speak enough English to get by, so communication was never a big problem. The wi-fi worked in our room and...More

Thank dhw77
Response from Equador, Gerente de relações com clientes at Pestana Sao TomeResponded 27 February 2018

Dear Mr. We would like to thank you for choosing Pestana São Tome Ocean & SPA Hotel for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback,...More

Reviewed 26 January 2018 via mobile

We had the pleasure of staying here a couple of nights after completing a volunteer project on the island and our stay was lovely - this hotel truly embodies the 5 star rating! The staff (especially the manager, Jaison Diaz) is attentive and helpful, the...More

Thank toddt2015
Response from Equador, Gerente de relações com clientes at Pestana Sao TomeResponded 29 January 2018

Dear Mr.toddt2015 Thank you for choosing Pestana São ToméHotel and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of...More

Reviewed 26 November 2017 via mobile

This hotel is located near the city center but rightfully secluded from the noise of the city center . With a private beach and a lovely pool . Staffs very happy and attentive . The breakfast is good and with a good choice variety ....More

Thank fedtnt
Response from Equador, Gerente de relações com clientes at Pestana Sao TomeResponded 28 November 2017

Dear Mr.fedtnt Thank you for choosing Pestana São Tomé Hotel in your recent trip to São Tome and Principe and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best...More

Reviewed 4 October 2017

Stayed for a business trip for two weeks. Hotel staff was friendly. Initially had a loud room on the ground floor near the lobby, asked to change which was sorted out the next day. Lovely rooms, excellent breakfast, good internet. Good bar service, and reasonable...More

Thank alfonzo227
Response from Equador, Gerente de relações com clientes at Pestana Sao TomeResponded 9 October 2017

Dear Mr. alfonzo227 We would like to thank you the time you spent to share your experience with us and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Beachfront
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Outdoor pool
Details
Price range
US$163 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (376)
Pool & Beach (73)
Room & Suite (57)
Dining (11)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Pestana Sao Tome staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Don't bother with a junior suite; make sure you get a sea view"
Read review
"North side rooms are quieter, avoid ground floor rooms right near the lobby, avoid the southeast wind."
Read review
"oceanside rooms (even numbered, I think) are preferable. a disco at the southern end can be loud on saturday..."
Read review
"Ask piscine view or sea view"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing