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Pestana Sao Tome Ocean Resort

Hotels.comUS$150
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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334 Reviews from our TripAdvisor Community

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Palm Beach Gardens, Florida
Reviewed yesterday NEW

Billed as a 5 star hotel, it might just pass for 3 stars anywhere else. Having said that, it is a lovely place to stay and the best on the island. Of note, the staff is friendly but does not really speak English. It is difficult to get anything done. Everything is always "Wait a few minutes." I expect "leve...

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Helpful?
Thank dmittleman
Lisbon, Portugal
Reviewed 3 days ago NEW

Used to a really good quality by Pestana, unfortunately it was not the case in São Tomé! Check in and check out very long, front desk personal not so nice contrasting with the sympathy of the country, I am still waiting for a statement I asked for by the check out, sent 3 e-mails and had no answer until today....

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Helpful?
Thank Luisa P
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Luisa P We would like to thank you for choosing Pestana São Tomé for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. Best regards...

Reviewed 4 days ago NEWvia mobile

Pestana Sao Tome is the best place to be for your holidays and honeymoon. The best pool and night club and the best restaurant. The hospitality of the workers are awesome and welcoming. Sea view side of the hotel is amazing and the garden view is perfect.

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Helpful?
Thank John G
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Mr. MR Thank you for choosing Pestana São Tomé Ocean & SPA Hotel in your recent trip to São Tomé and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so that...

Reviewed 5 days ago NEWvia mobile

The island was very good except getting there wasn't so good, we went by bus for about 2 hours then waited for the boat and then another 30 to 40 mins by boat but the island was great, great, food, nice view just by the beach, big nice pool as well, it's a good place for relaxation, we left the...

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Helpful?
Thank Mercy I
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Mercy I, We have received your comments regarding your most recent stay at our hotel and that were passed to the whole team. We appreciate the time spent for filling it as it is with the feedback from our customers that we can evaluate and improve the quality of our services. We were naturally pleased and willing to do...

Santa Cruz, Portugal
Reviewed 15 April 2017

We stayed here the first night in São Tomé and then again the last two nights of our trip. It was very pleasant, good buffet breakfast and dinner and very helpful staff. My husband was even a bit sick the day we were to leave and they gave him tea and made him chicken soup free of charge. We were...

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Helpful?
Thank limasilvi
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear limasilvi We hope you had a nice trip back home. We would like to thank you the time you spent to share your experience and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we...

Accra, Ghana
Reviewed 21 March 2017

Pestana Sao Tome is indeed a great spot for your vacation. The rooms were lovely , more importantly the balcony view of the gigantic ocean brought so much ambience and serenity in the mornings and is really a sight to behold. The cuisine were lovely as well as the staff. a few who could speak English flawlessly except, the event...

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Helpful?
1Thank tomkleb7
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear tomkleb7 Thank you for choosing Pestana São Tomé Ocean & SPA Hotel in your recent trip to São Tomé and Principes and to sharing your experience with us. We are very happy to note that you have enjoyed your stay but, as we believe that the best can be improved, we will continue always in search of improvement so...

Cork, Ireland
Reviewed 16 January 2017 via mobile

Stayed here recently for a few nights, whilst it's a nice hotel with comfortable rooms overall it could be a much better hotel with a bit of effort. The wifi is absolute rubbish , intermittent and weak if it works at all which is not five star standard. Check in and out is grossly disorganised although friendly. No iron and...

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Helpful?
Thank Billy H
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Billy H We would like to thank you for choosing Pestana São Tome Ocean & SPA Hotel for your stay as well as your time spent publishing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of...

London
Reviewed 2 January 2017

Stayed for 3 nights with family on a B&B basis. We went out every day so we did not have the time to enjoy the gym and the spa but overall the level of facilities seemed good. The breakfast was delicious and plentiful although the same options every day. The swimming pool was very good and the staff generally helpful...

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Helpful?
Thank AnamLondon
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear AnamLondon, We have received your comments regarding your most recent stay at our hotel and that were passed to the whole team. We appreciate the time spent for filling it as it is with the feedback from our customers that we can evaluate and improve the quality of our services. We were naturally pleased and willing to do even...

Reviewed 29 December 2016 via mobile

Okay so I'm here. Why I'm not sure. This is the best hotel in sao tome.... now first booking was great. 5 star hotel.... I don't think so maybe 3.5 Star. Staff needs to all Learn English as standard. Staff keeps to keep there word or at least call back and say no we can't do your request. So my...

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Helpful?
1Thank Leke A
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Leke A We would like to thank you for choosing Pestana São Tome Ocean & SPA hotel and for sharing your opinion. Our guests’ feedback is crucial when it comes to honoring our commitment. After reading your feedback, we would like to present our sincere apologies since we were not aware of your expectations. Best regards, Lucia Dias

Lisbon, Portugal
Reviewed 6 December 2016

Pestana Sao Tomé is a 5 star hotel very well located in the capital of Sao Tomé and Principe, a very samla and safe country with 180.000 friendely people 70% of which with less than 25 years. A great ocean view from the rooms and the sea view swimming pool. Nice and tasty food, international and regional, including local fruits...

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Helpful?
Thank florentino2015
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Florentino We would like to thank you the time you spent to sharing your opinion and say that it was a reason of satisfaction for the whole team. We work daily in the continuous search for improvement of our services and it’s with the feedback from our customers that we can see if we are on the “right track”...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Internet
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Pestana São Tomé is the first and only 5 stars hotel in Sao Tome.Located in the city capital with private beach and panoramic ocean views it has all the comfort and sophistication you look in a hotel .!0 minutes from the airport ,restaurants and bars, casino & Disco Beach Club , meetings, conferences ,Spa water sports diving center . ... more   less 

Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Region: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range: $209 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Sao Tome Ocean Resort staff and other travellers.
5 questions
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Questions? Get answers from Pestana Sao Tome Ocean Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are well priced if you like extra room.”
dmittleman, 21 May 2017 | Read review
“choose always a sea view room or suite”
florentino2015, 6 Dec 2016 | Read review
“Rooms overlooking the terrace may be noisy because of the evening entertainement”
AlainJ752, 27 Nov 2016 | Read review
“rooms1100 with the sea view”
balotfrance, 31 Oct 2016 | Read review
“First floor, see view”
Emanuel_Tx_67, 14 Sep 2016 | Read review
5 of 5
Hotels.com
US$150* /night
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Prices are for 1 room, 2 adults
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