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Crystal Palace Boutique Hotel

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#13 of 128 Hotels in Sofia
Certificate of Excellence
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210 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Aussies in UK
Reviewed 30 August 2014

I have stayed here on business a couple of times and it is definitely the best spot in central Sofia if you like a smaller hotel. Decent gym downstairs, reasonable breakfast. Rooms are excellent - I had a suite with a veranda on the top floor. Staff are always helpful and spoke pretty good English. We didn't eat in the...

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Helpful?
Thank Aussie_travellers_9
FPI-Hotels, Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sirs, We would like to thank you for the excellent rating and good words for the hotel and staff as well. We appreciate your comments. It seems that you’ve enjoyed your stay at Boutique Hotel Crystal Palace. We are glad to hear that your overall impressions for the hotel are positive. We will be very happy to welcome you...

North Carolina Coast, North Carolina
Reviewed 25 August 2014

Well located hotel close to the University with shopping and restaurants all around . The room was clean and the bathroom was excellent. I booked my room at the last minute, like one hour before arrival and the rate was great. I will definitely stay here again!

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Helpful?
Thank NigelHops
FPI-Hotels, Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sirs, Thank you very much for the excellent rating. We appreciate your kindly words for the hotel. For us will be pleasure to welcome you again in the future. We wish you all the best! From The Management

New York City, New York
Reviewed 24 August 2014 via mobile

Came to this hotel "by chance" as Sense hotel for some unknown reasons cancelled my non-refundable booking without notice. And this hotel had rooms right away (most of Sofia was full that day), got pretty decent TA reviews and was in the vicinity. No problem with the check-in, and even got an upgrade to a junior suite ! Very spacious...

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Helpful?
Thank ClovisNY1
FPI-Hotels, Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, We would like to thank you for your feedback. We appreciate your comments. We believe that guest’s recommendations are always helpful for us to improve our service. We understand that you prefer to accommodate in very different style hotels compared to Boutique Hotel Crystal Palace. Anyway we are glad that we’ve managed to find a room for you...

grand rapids, minnesota
Reviewed 23 July 2014

Spent two nights at this hotel and thoroughly enjoyed it. The location is great. Within walking distance of all downtown Sofia attractions. The Alexander Nevsky Cathedral is just a block or two away from the hotel. The room was large and clean and comfortable. Wifi was good and cable tv was good and offered a wide variety of programs in...

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Helpful?
Thank Eric N
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear guests, We would like to thank you for the excellent rating. We appreciate your positive comments and the good words for the hotel and the staff as well. We are glad to hear that all your expectations came true and that you’ve enjoyed your stay at the hotel. It seems that you are deeply impressed by Boutique Hotel Crystal...

Warsaw, Poland
Reviewed 17 July 2014

This was my first time in Sofia and I didn’t know then what to expect from its hotels, but the hotel was a nice surprise. Hotel located in the center of Sofia, in walking distance to downtown and St. Alexander Nevski cathedral, in quieter neighborhood, close to the park. Classic hotel interior, nice lobby, nice dining area, variety of food...

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Helpful?
1Thank olliemat
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, We would like to thank you for your positive feedback. We appreciate your comments for the hotel and staff as well. This helps us to improve our service. We are trying to satisfy even the most unusual request because we believe that every guest is important for us no matter how long he is staying at Boutique Hotel...

Bengaluru, India
Reviewed 7 June 2014

I stayed with my wife here for 3 nights in May/June 2014. The hotel is situated in a good locality with many other business establishments, restaurants & is close to Sofia University. The rooms are not too big but the bathroom is quite nice, neat & well equipped. The furniture in the room has an oldish look. The TV has...

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Helpful?
Thank gh_vish
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, Thank you for your feedback. We appreciate that you’ve shared your impressions and opinion about the hotel. This will help us to improve our service. Regarding the television channels which we provide in the rooms we could assure you that in all hotels in city center they are limited. This is because of the special contracts with the...

Hamburg, Germany
Reviewed 2 June 2014

The hotel is located in the center of Sofia. Only a few walking minutes and you reach e.g. the University. The room was clean and after switching the air condition on, the climate was perfect. On 5th floor you have a big balcony. The breakfast was very delicious and although there haven't been many guests, therer was a little bit...

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Helpful?
Thank Anne K
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Madam, We would like to thank you for the positive feedback and excellent rating for Boutique Hotel Crystal Palace. We appreciate your comments for the hotel and staff as well. Thank you for being our guest. We hope that you will choose Boutique Hotel Crystal palace for your next stay! We wish you all the best! From The Management

Reviewed 29 May 2014 via mobile

Location is good, staff was helpful, rooms were nice, clean and comfortable, breakfast was tasty with reasonable variety. Everything's fine except for some occasional disconnection of WiFi and TV. Bottom line: Good option for its price.

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Helpful?
Thank Frederick H
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, We would like to thank you for the positive feedback! We appreciate your kindly words for the hotel and staff as well. We apologize for the caused inconvenience regarding the disconnection of internet connection and television for a short period of time. We provide these services using local cable supplier. Unfortunately, mother nature surprised us with unusual rains...

Orem, Utah
Reviewed 19 May 2014

The staff is wonderful, always helpful never overbearing. The breakfast is one of the best. The room was as lovely as you would want. Great location, great people, great comfort. We'll stay here again.

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Helpful?
Thank Ron B
FPI-Hotels, Front Office Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sirs, We would like to thank you for the good words for Boutique Hotel Crystal Palace and the staff as well. We really appreciate your positive feedback and excellent rating. We hope to welcome you again at Boutique Hotel Crystal Palace for your next visit to Sofia. We wish you all the best! From the Management

Derry N Ireland
Reviewed 12 May 2014

Hotel will not supply iron but you have to send clothes for pressing at a price. Also asked for glass of water 5 mins after breakfast finished and sent to bar to buy one even though jug of water had just been taken. The simple things that lets it down as a 4 star. Although in general staff very friendly....

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Helpful?
Thank PaddyGray
FPI-Hotels, General Manager at Crystal Palace Boutique Hotel, responded to this review

Dear Sir, We would like to thank you for your comments. We really appreciate your opinion for the service and the staff. It is very important for us that you share your overall impressions for the hotel because this helps us improve our service. We would like to inform you that we provide laundry service including ironing and dry cleaning...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Crystal Palace Boutique Hotel is a 4 star hotel located in downtown Sofia, next to the famous Doctor's Garden, Sofia's National Library, the University of Sofia, the Alexander Nevsky Cathedral and other main institutions, cultural sights and places of interest. The stylish hotel offers 63 spacious and cozy rooms and apartments behind a facade that is defined as an architectural monument. The elegantly furnished hotel is well equipped with modern amenities and has 2 conference rooms, a lobby bar, a sophisticated restaurant and a SPA & Wellness center. Crystal Palaces' restaurant and lobby are very popular amongst members of the Bulgarian government and high society. ... more   less 

Additional Information about Crystal Palace Boutique Hotel

Address: ul.Shipka 14, Sofia 1504, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: $107 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Palace Boutique Hotel 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Crystal Palace Boutique Sofia
Hotel Style:
#3 Spa Hotel in Sofia
#11 Luxury Hotel in Sofia
#15 Business Hotel in Sofia
#18 Romantic Hotel in Sofia
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Questions & Answers

Questions? Get answers from Crystal Palace Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to book one overlooking the Park.”
 of 5 bubbles DaveSlack, 21 Dec 2016 | Read review
“Rooms overlooking the Gardens you can see the lovely Park and watch the world passing by .”
  • View from my room, Doctors Gardens on the other side .
 of 5 bubbles beverlyg304, 17 Sep 2016 | Read review
“I chose Executive room, but I believe Standard could be ok too”
 of 5 bubbles sonoemmepip, 8 Jul 2016 | Read review
“Get Mikhail Veshkim's "The English neighbour" to feel even more at home in Bulgaria.”
 of 5 bubbles corinne292, 26 May 2016 | Read review
“Pick rooms after second floor to avoid noise from the street.”
 of 5 bubbles gerardoc645, 23 Apr 2016 | Read review
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