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Sheraton Zagreb Hotel

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Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
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816 Reviews from our TripAdvisor Community

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Showing 564: English reviews
Alberta, Canada
Reviewed 22 September 2015

What can you say when you basically have to put on elbow pads to get into the buffet line. Many tour companies using this hotel so coach loads of ravenous tourists trying to get the last banana at breakfast. Total mayhem and an unpleasant way to start the day.

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Helpful?
Thank LoraLea H
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Hi LoraLea, Thank you for being so frank with your feedback. I'll look into why it was so crowded in the restaurant for breakfast while you were with us. We manage high volume occupancy well because we make use of both our restaurants, our Imperial bistro cafe, and ballroom when required for breakfast dining. I can promise you that you...

Leamington Spa, United Kingdom
Reviewed 20 September 2015

I have to say that, based on this experience, this is the worst hotel I have stayed at in Croatia, and I have visited the country on three previous occasions staying in various hotels. It is also the worst large hotel I have stayed in anywhere. The main problem was in the restaurant which was completely understaffed for the number...

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Helpful?
Thank jfenner
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Jfenner, Thank you for choosing the Sheraton as your stay venue in Zagreb and I appreciate your setting the time aside to post such a detailed impression of your stay. It's unfortunate we didn't deliver on your expectations on this occasion. All I can do is sincerely apologize and invite you back. I assure you we'll deliver on a...

Brisbane, Australia
Reviewed 18 September 2015

We have been traveling around Europe for the past 2 years and decided to indulge in a 5 night stay at the Sheraton, Zagreb. I usually stayed at Sheraton hotels when I traveled for work and now that we are retired we stay at some of the Sheraton hotels in the larger cities that we visit. Our last experience was...

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Helpful?
Thank Bobby_Sole
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Bobby_Sole, It's great to have you back @ the Sheraton; we really appreciate your loyalty. Thank you for taking the time to post such a detailed review. I'm happy we made the connection and that your stay was indeed a pleasant one. I've made note of your comments regarding breakfast and I'll be sure to take it up with...

London, United Kingdom
Reviewed 17 September 2015

I stayed in this hotel for two nights on business. There are some really great things about it and some drawbacks. PROS: The piano bar was absolutely lovely. Both nights I thoroughly enjoyed unwinding with a cocktail to the sounds of the piano. I highly recommend going downstairs to enjoy the music. The bed was extremely comfortable. I slept really...

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Helpful?
Thank Travelerkris
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Travelerkris, Great of you to choose the Sheraton as your hotel in Zagreb. I appreciate the level of detail you've provided us with in your review. It's reassuring to note that we delivered on a pleasant stay for you and I look forward to welcoming you back. I trust that'll be soon. I'll be sure to address the music...

Hooge Zwaluwe
Reviewed 17 September 2015 via mobile

Big hotel at a few minuts walk to the heart of the city centre. Parking space available (garage) near hotel for 120kn a day. Quiet area no noise from the street or something that was annoying. We had a room on the fifth floor that recently was renovated. Clean, well decorated, bathroom with bath and products like shampoo you can...

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Helpful?
Thank icrazydees1983
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Icrazydees1983, I appreciate your taking the time to post your impressions on the TA platform. Thank you for choosing to stay @ the Sheraton in Zagreb and I'm happy to hear we delivered on your expectations for a pleasant stay. I can see that we didn't seize the opportunity to Wow you, so I trust we'll be given an...

Reviewed 15 September 2015 via mobile

Stayed here for 3 nights. Room Ok but bathroom needs refurbishment. Buffet awful. Food tepid at best, often dried up and totally unappetising. Organisation of restaurant chaotic. No bowls and plates, tables not cleared, no staff to take drinks orders. Altogether a disaster. I expected much better from a Sheraton hotel. Not recommended.

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Helpful?
Thank lissie w
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Lissie, Thank you for staying at the Sheraton Zagreb Hotel during your recent visit to Croatia's Capital. I appreciate you candid feedback and I can only wish that we'll have the opportunity to show you that we are and can do better. As far as product is concerned, we've already remodelled all public areas, both restaurants, our lobby bar...

Reviewed 14 September 2015

This is a beautiful hotel. The rooms are a great size with a good bathroom with a bath. Unfortunately no kettle in the room and the staff are friendly and helpful. The breakfast was everything to everyone.

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Helpful?
Thank Jan H
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Jan, Thanks so much! Great to know that we really delivered. Come back soon, and we'll be sure to really WoW you next time. The Sheraton Zagreb Hotel eagerly awaits its opportunity to reconnect with you. Best! Mario Š

Reviewed 14 September 2015 via mobile

Good hotel.but sad and needs refurbishment . Rooms ok, staff helpful food Good needs to be brightened up &a bit more cheerful . Walking distance from central Zagreb. You only need 2-3 days to see all the tourist stuff. Fruit market is a must see.

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Helpful?
Thank Sharon W
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Sharon W, Thank you for choosing the Sheraton in Zagreb as your hotel of choice. It's nice to note that your visit to our wonderful city and stay at our hotel was pleasant. I'm glad to hear my associates were helpful and friendly. As far as refurbishment is concerned, please note that we've already remodelled all public areas, both...

Skopje, Republic of Macedonia
Reviewed 13 September 2015

It does look like they have started to renovate parts of the hotel... So you have parts that are more modern and part the is run down... I mean, it's a Sheraton, it should have a better visual than this place... Torn carpets and scratched furniture, not what I expected... The only reason it gets an enrage and not a...

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Helpful?
2Thank ShalomMK
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear ShalomMK, Fist & foremost, thank you for having staid at the Sheraton Zagreb Hotel during your recent visit to Croatia's Capital. I appreciate your candid review, and it's great to hear that my associates left such a wonderful impression on you. It's unfortunate that you were allocated a non-refurbished room. You're absolutely right when you point out that we're...

Broadstairs, United Kingdom
Reviewed 12 September 2015

Spent 2 nights here on business, room very nice, very comfortable bed. Ate in the restaurant and had a delicious evening meal, breakfast- very good choice and also lunch. Reception staff very polite and helpful

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Helpful?
Thank DENISE A
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Denise A, Thank you for choosing the Sheraton as your stay venue in Zagreb. I appreciate your taking the time to post your sentiments and spreading the word. It's fantastic to see that we really delivered on a great stay for you. I trust we'll be reconnecting soon. Sincerely, Mario Š

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the city centre, Sheraton Zagreb Hotel is just a stroll away from the main attractions where Zagreb's history and tradition can be witnessed in museums and galleries, architecture, numerous theaters, lively cafés, and bars. Offering easy access to the city's main points of interest and close to public transport, we are the hotel of choice for business and leisure travellers. Bright and spacious, our 306 guest rooms and suites feature a personal and inviting atmosphere and modern conveniences. Make time for yourself at our heated indoor pool, Wellness & Spa centre and fitness facility. Plan a successful business event in our halls and rooms. Our modern and multi functional halls are ideal for your conferences, meetings or events. ... more   less 

Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Region: Croatia > Central Croatia > Zagreb
Price Range: $112 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Odigeo, Travelocity, HotelTravel.com, Priceline and Cheap Tickets so you can book your Sheraton Zagreb Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Hotel Style:
#2 Casino Hotel in Zagreb
#8 Luxury Hotel in Zagreb
#11 Business Hotel in Zagreb
#12 Family Hotel in Zagreb
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Zagreb Hotel staff and other travellers.
11 questions
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Questions? Get answers from Sheraton Zagreb Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG level 4 rooms are very well equiped.”
 of 5 bubbles markmL9373IQ, 15 Nov 2016 | Read review
“Executive floor (6th floor)”
 of 5 bubbles marouanee745, 5 Nov 2016 | Read review
“Outer side of the building can be noisy”
 of 5 bubbles gerry774, 19 Oct 2016 | Read review
“Do not eat here,”
 of 5 bubbles stevent967, 18 Oct 2016 | Read review
“Visit the coast and Bear mountain.”
 of 5 bubbles manutd65, 15 Oct 2016 | Read review
5 of 5
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