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Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
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693 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Tegucigalpa, Francisco Morazan, Honduras
Reviewed yesterday NEW

I had a nice stay here. The room was clean, the bed was comfortable. It had all the basic necessities, iron with iron board, hair dryer, coffee maker. All their channels on cable were in spanish. Their front desk was very efficient and quick to check me in. Their overall service was friendly everywhere I went. They have a nice...

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Helpful?
Thank Judi C
Norwalk, California
Reviewed 2 weeks ago via mobile

I stayed again at the Intercontinental in October of this year. The service was excellent. The staff was so helpful. The three restaurants at the hotel serve delicious food. Plus is just a short walk across the street to stores and restaurants. I will definitely stay at this hotel the next time I visit San Salvador.

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Helpful?
Thank LAVentura01
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear LAVentura01, Thank you very much for your wonderful comments! It is really good to know that you would choose us again. It will be our pleasure to welcoming you back in a near future. We appreciate your time posting your review. We will share your comments with our team, it will motivate them to keep giving the best qualified...

Chicago, Illinois
Reviewed 3 weeks ago

The area of town is not the best, but the hotel and the service were 5 star! I felt very safe with the staff and the bars and restaurants were open late and served great food and drinks! Highly recommended!

Review collected in partnership with this hotel
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Helpful?
Thank Kari C
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Kari C, Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Alfonso Martinez General Manager

Santa Monica, California, United States
Reviewed 3 weeks ago via mobile

This is my second time coming to this hotel. I had dinner twice in Faisca Do Brazil and the food is great and also customer service. The waiter Ricardo and Mario were great. Anything I needed they assisted.. I will be coming back to this hotel.

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Helpful?
Thank Gerson M
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Gerson M, Thank you for taking the time to share your review with us following your recent stay here at the Real InterContinental San Salvador. We are absolutely delighted to read that our staff made your stay memorable. We hope to welcome you back in the future! Best Regards, Alfonso Martínez General Manager

San Salvador, El Salvador
Reviewed 4 weeks ago

Our company hired the hotel for an event with our clients in one of their meeting rooms (Salón Bálsamo). We also requested that breakfast be served during the meeting, plus a coffee station with a variety of breads, so our clients could be serving themselves throughout the meeting. The breakfast food was of very poor quality; it was what you...

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Helpful?
Thank edcarias
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear edcarias, Thank you for taking the time to share your comments with us. We sincerely apologize for the inconvenience you had during your event. The service you describe is not the usual provided by our high standars. Please be sure that we will manage this situation with the management team involved in order to monitor and avoid this to...

New Delhi, India
Reviewed 4 weeks ago

The Hotel is very good with all the amenities / facilities which a four star hotel should have. Staff was nice. The best part of the hotel for me was the location as the market has just across the road. So, there were alot of good options for restaurant and shopping. All in all good hotel for a business trip.

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Helpful?
Thank Deepak0912
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Deepak0912, Thank you for taking the time to share your review following your recent stay at our property. We are thrilled to see that you enjoyed your stay with us. We hope to welcome you back in not too distant future. Kind regards, Alfonso Martinez General Manager

Reviewed 13 December 2016

The worst hotel in San Salvador They tried to charge me $80 extra for my Kids 4 and 2 years old ... Plus when I told them that I have been in too many hotels and never have this situations the staff started to be rude ,We ending leaving this Hotel big rip off here

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Helpful?
Thank Douglas B
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Douglas B, Thank you for sharing your comments with us following your recent stay. We regret to read about your inconvenience. We apply an extra charge for an additional person (only older than 12 years old), for that reason your comments will be shared with the management teams involved in order to monitor what could have happened. We do...

London, Canada
Reviewed 5 December 2016

Our flight was cancelled so the airline bussed us from the airport to this hotel in San Salvador which took about 45 minutes. The hotel is beautiful and the staff were great. Rooms were large, clean, and modern. I was very impressed and have stayed at five star hotels that were not as nice. Food in the restaurant was excellent...

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Helpful?
Thank Minne B
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Minne B, We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager

NJ
Reviewed 26 November 2016 via mobile

Airline messed up our connection flight and put us up here for the night. Great hotel; very comparable to what is offered in the US;lots of weddings going on when we arrived. A couple onsite dining places that were decently priced. Taxi from the hotel is prob 30-45 mins. There's a couple bars to check out behind the hotel if...

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Helpful?
Thank eaglezip17
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear eaglezip17, Thank you for taking the time to share your five-star review following your recent stay at the Real InterContinental San Salvador. We are absolutely delighted to read that your stay was excellent. We hope to welcome you back in the future! Best Regards, Alfonso Martinez General Manager

Reviewed 25 November 2016

This hotel has a lot to offer, A great place for meetings, the food is good and the people working here I found were nice. The rooms are very clean, modern and confirmable. This hotel is located cross the street from a Shopping mall. The airport is 35 - 60 min away depending on the traffic.

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Helpful?
Thank Randy H
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Randy H, We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 

Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Region: El Salvador > San Salvador Department > San Salvador
Price Range: $160 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, TripOnline SA, Expedia and Jetsetter so you can book your Real InterContinental San Salvador at Metrocentro Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Hotel Style:
#1 Spa Hotel in San Salvador
#1 Business Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental San Salvador at Metrocentro Mall staff and other travellers.
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Questions? Get answers from Real InterContinental San Salvador at Metrocentro Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Si eres IHG que te garanticen acceso a Club Ejecutivo segun tu Categoria IHG”
 of 5 bubbles RodrigoGonzalez, 6 Nov 2016 | Read review
“8th floor is worth every penny”
 of 5 bubbles randylopez7, 31 Oct 2016 | Read review
“If you are often going to IHG hotels, purchase an Ambassador card (USD 200 per year) and usually you always get an upgrade.”
 of 5 bubbles 924bojanm, 27 Sep 2016 | Read review
“Ask for mall-room view.... I think it's better - the one we got was some sort of "mountain view"”
 of 5 bubbles BrightShadow, 25 Aug 2016 | Read review
“Air conditioner in the 8th floor is not working properly”
 of 5 bubbles WandaMichelleM, 7 Aug 2016 | Read review
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