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Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
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709 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Manchester, England, United Kingdom
Reviewed 23 July 2013 via mobile

This is a standard featureless corporate hotel - we only stayed here as we were using San Salvador as a hub to get around Central America on our honeymoon. Previous reviewers are correct - it's in a safe part of town, it's got some decent food and is a flat $25 from the airport but at a cost of over...

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Helpful?
Thank Keven P
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Keven P: We really thank you for this comment. Receiving feedback from our guests is very important to us and we take each observation very seriously. We hope to have you again with us in a near future. Best Regards,

Dallas, Texas
Reviewed 8 July 2013

If I were to be asked one word to describe this hotel it would be drab. Firstly, even if you get a good rate, the way they nickel and dime you for everything increases your stay by atleast another US$30-50 (ie: US$20 for shuttle/ US$15 x day for wifi/ US$15 x day for breakfast) Also, be aware that the best...

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3Thank perudallas
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear perudallas: We really thank you for this comment. Receiving feedback from our guests is very important to us and we take each observation very seriously. We have taken note of your comments and we are going to work on your remarks. Thank you Very much!!

Fort Lauderdale, Florida
Reviewed 12 June 2013

Traveled here for business this week. After staying in Intercontinental Hotels all around Central and South America, this one really stands out in a bad way. I am an Ambassador Club member which costs $200 year and they refused my entry to the Club Level which is standard for my membership. In addition, the service staff was not helpfull; the...

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5Thank gammish
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear gammish: Thank you for sending us your comments. Receiving feedback from our guests is very important to us and we take each observation very seriously. We are sorry to hear that you did not enjoy your time with us. We have taken note of your comments and are committed to improving our service. Please give us the opportunity to...

Miami, Fl
Reviewed 9 June 2013

I was told it's too dangerous to go to El Salvador. We only found friendly people, an incredibly clean & enjoyable hotel, and amazing people. The hotel has it all: 4 restaurants, a clean room, great spa, attentive staff & great location. I highly recommend it.

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Thank Gregory L
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear gravelson: Thank you very much for this wonderful comment, we really appreciate it. We hope to you with us again. Sincerely yours,

Yakima, Washington, United States
Reviewed 5 June 2013

I stayed at the intercontinental on a business trip and was very happy with the stay. The breakfast was sumptuous and beautiful. The only complaint that I have is that my room was adjacent to a night club across the street and the music after 10pm made it less restful. The other perk is that there is a large shopping...

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1Thank Jonathan E
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Jonathan E: Thank you for sending in your review! We are delighted that you came to visit us and share you experience; we are going to take into account your remarks that help us to improve our service. We hope to have you again with us and thank you very much.

Irvine, California
Reviewed 31 May 2013

Everyone, and I mean EVERYONE was friendly. I was greeted from the front door to the maid service with a smile and "Can I help you?". This was one of the best hotel experiences I have had in a long time, and I travel a great deal. I am scheduling a return next June -- and can't wait for the...

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Thank BpDianeBruce
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear BpDianeBruce: We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay. Thank you very much!!! We look forward to your next visit with us!

Reviewed 30 May 2013

I like this place. A bit dated, but for the most part well maintained. Nice gardens, restaurants and club on the executive floor is perfect for quick breakfast or happy hour. Staff were friendly and taxis generally available on demand.

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Thank Jason P
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Jason P: Thank you very much for this time you took writing this comment, we are glad to know that you have enjoy your stay with us. We hope to have you with us again.

Atlanta, GA
Reviewed 28 May 2013

I am a frequent traveler and booked this hotel using award points from Priority Club. The hotel looks nice and feels safe, but that is about all it has to offer. The valet parking attendants are not helpful at all. We used the service twice and had to wait way too long to get our car even though they were...

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6Thank rockingordo
Real-IC, Front Office Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear rockingordo Regards from the family of Real InterContinental San Salvador I would like to thank you for taking the time to let us know all the inconveniences you had during your stay. I am very sorry to find out that you did not enjoy your time with us and I would like to express our most sincere apologies. We...

BXL
Reviewed 24 May 2013

Good business Hotel. Provides all the necessary services needed by a business traveler. Moreover rooms are spacious and beds confortable. The surprise were the restaurants. Both the mexican and the brazilian restaurants are quite quite good. A special remark must go to the brazilian restaurant, where the meat really tastes like brazilian meat, which is no easy feat. All in...

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Thank NunoMS
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear NunoMS: Thank you for your review. We are glad that you enjoyed the time you spent with us and it is great to know that you enjoyed our mexican and brazilian restaurants. We hope you will come back again soon!

Bentonville, Arkansas
Reviewed 16 May 2013

I was impressed by this property. The staff was superb. There are 4 restaurants onsite. Many locals come and dine here. All in the details....and this hotel has lots of them. Extremely comfortable room. I enjoyed this IC property over the one in Santiago, Chile....much better. Excellent value and very inexpensive. I will be staying there again.

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1Thank Latino_Hog
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Latino_Hog: Thank very much for this fantastic review, Great service is our top priority so we are very pleased that our service exceeds your expectations. Thank you and we hope you will come and visit us again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 

Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Region: El Salvador > San Salvador Department > San Salvador
Price Range: $157 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Hotel Style:
#1 Spa Hotel in San Salvador
#1 Business Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental San Salvador at Metrocentro Mall staff and other travellers.
11 questions
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Questions? Get answers from Real InterContinental San Salvador at Metrocentro Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Location it perfect for Business or vacation.”
 of 5 bubbles en0tr, 17 Feb 2017 | Read review
“Si eres IHG que te garanticen acceso a Club Ejecutivo segun tu Categoria IHG”
 of 5 bubbles RodrigoGonzalez, 6 Nov 2016 | Read review
“8th floor is worth every penny”
 of 5 bubbles randylopez7, 31 Oct 2016 | Read review
“If you are often going to IHG hotels, purchase an Ambassador card (USD 200 per year) and usually you always get an upgrade.”
 of 5 bubbles 924bojanm, 27 Sep 2016 | Read review
“Ask for mall-room view.... I think it's better - the one we got was some sort of "mountain view"”
 of 5 bubbles BrightShadow, 25 Aug 2016 | Read review
5 of 5